Prestige Lexus of Ramsey

Great Service from Colin! Colin is a professional salesman. We were impressed with his honesty and patience. His patience was evident when we went back and forth between a leas Colin is a professional salesman. We were impressed with his honesty and patience. His patience was evident when we went back and forth between a lease or a pre-owned purchase. He responded to all our phone calls and emails and was very knowledgeable. We would definitely recommend him to friends. More

Great and efficient. Great place with great people . I had the luxury of getting an oil change, and they also rotated the tires. The price for both were very cheap. I Great place with great people . I had the luxury of getting an oil change, and they also rotated the tires. The price for both were very cheap. I will never use tri county Lexus in little falls Nj. All there customers should try this dealership. They will not be sorry. More

Warren Port, Sales Executive, Outstanding Care & Follow-up I scaled down in size from an RX to a NX and Mr. Port's help was invaluable... The dealership does not disappoint either ! MM I scaled down in size from an RX to a NX and Mr. Port's help was invaluable... The dealership does not disappoint either ! MM More

Samantha is the best! I've been coming to Prestige Lexus for service on my previous IS and now for my current RC. I always try to ask for Samantha as she consistently provi I've been coming to Prestige Lexus for service on my previous IS and now for my current RC. I always try to ask for Samantha as she consistently provides great service and maintains solid communication on any and all problems. Really can't ask for anything more. More

THIS DEALERSHIP BREEDS LIARS. AVOID LIKE THE PLAGUE! Entered this dealership one week before Thanksgiving to look at a vehicle that was recently posted on the PRESTIGE LEXUS Certified Pre-owned website. Entered this dealership one week before Thanksgiving to look at a vehicle that was recently posted on the PRESTIGE LEXUS Certified Pre-owned website. Here is how the rollercoaster ride began at Prestige Lexus. My wife and I brought our vehicle as a trade-in for a 2014 Lexus LX570. We had done a significant amount of research on the car and had even looked at several; we knew what we were buying. I had also read numerous reviews about the dealership prior to walking in, so I was ready for anything. After waiting for 30 or so minutes, we were introduced to a salesperson by the name of Hue Hinds by his manager John. Hue is an great guy with many years of experience in the industry. John is the sales manager and ultimately Hue’s boss. To some extent, both Hue and John are your typical car salesmen who seek to profit from uneducated consumers. Unfortunately, that wasn’t us. The car wasn’t yet on premises so we took a chance negotiating without seeing what we were actually buying. As you would expect, given the situation, we discussed the condition of the car at length and I was reassured that a certified pre-owned Lexus is “same as new”. Here are some other phrases used to describe that particular vehicle. “car is like brand new” Hue “I saw the car personally and it is mint!” JOHN PANAGIA “At this dealership we don't buy anything unless it's perfect and if it is not the Lexus certification process brings the car back to its original state” Hue “Car has new brakes and tires” JOHN With all of my experience, I knew that these guys were just doing their job and trying to make a sale. After a very lengthy negotiation we agreed on a final number which was approved by John. Before we walked out of the dealership I asked to speak to John once more to ask him about the condition of the car and once more he assured me that “I bought the car myself and the car is clean!” Obviously the agreement was predicated on a final inspection of the car, but we left a deposit and expected to come back to pick up the car in a few days. We returned to the dealership the following Monday to finalize the sale, however, due to a lack of motor vehicle paperwork we had to return the following day with the necessary documentation. At this point, I was able to give the car a once over albeit, it was in the dark. I think this was a blessing because once I was able to make it back to the dealership the next day and see the car in the daylight, I noticed several issues including a significant one. As I looked closer, I realized I was buying a car with a torn headliner! As shocked and disappointed as I was with all of the language the dealer used to describe the vehicle I decided that I would remain professional and not express my anger, despite feeling duped. Both Hue and John returned into the office to discuss our options as my wife and I were really considering leaving the dealership without a car. However, John and Hue both assured us that all would be fixed. We negotiated a bit about the minor issues I pointed out, but John agreed that they would replace the headliner. We agreed to proceed with the purchase and return for service as mentioned above. As an aside, while we were signing the paperwork, we asked the finance guy a few questions regarding the numbers and were both floored when he could not answer simple questions on the deferred cost. Good thing my wife is a finance guru and was able to explain how the financing worked to their finance guy to which he was only able to reply “Yeah...that sounds right.” Good thing he’s not doing our taxes! I was called numerous times after Thanksgiving weekend to come in for service as the headliner had arrived. GREAT! After having the car for about a week I returned to Prestige Lexus for my first service appointment with the expectation that my headliner would be replaced. I dropped off the car and left with a loaner vehicle as promised. John DeSantis was my service consultant (very nice gentleman), I asked if this was a big job and he indicated that it was! I did not hear from anyone at this dealership for nearly a week so decided to call myself, however, after several attempts I still had received no return call (after reading reviews online I understand this is typical behavior for this dealership). When someone did finally call me back it was only because I raised my voice at the secretary out of sheer frustration. I was “invited” back to the dealership to pick up my car. When I received the car, I did a brief glance over and it looked fine so I thought nothing of it; I proceeded to sign the service paperwork, asked a few questions and walked out. I got into the car and as I was adjusting the seat and mirrors I noticed something on the headliner that just didn't feel right. I put the car in park and walked to the rear of the vehicle only to realize that Prestige Lexus did not replace the headliner as promised, instead they did a poor patch up job that resembled something like the 1980’s hair commercials where the guy sprays his head with a can of “hair.” As I walked back into the dealership I could feel the steam coming out of my ears as I could not believe this was happening. All I wanted to do at that moment was yell. However, when I walked back to the service counter I didn’t even have a chance to speak because the service person looked at me and immediately said “I only do what I’m told, let me get the manager.” This told me everything - he clearly knew about the botched fix and that they were trying to get one over on me. Here's is the juicy part and very embarrassing. The same person who had promised to “make us happy” at the time of the sale proceeded to deny ever telling us that he would replace the headliner, instead he only ever said that they would fix it. I was in shock, I could not believe that I was standing in a dealership of this stature and the manager was blatantly lying to my face. John also had the nerve to ask “Are you calling me a liar?” followed by “I will buy the car back from you.” I asked him to look at the car, at which point he started apologizing and saying that they would fix it and that i would be happy with the repair. The only way I would have been happy is if they replaced the headliner as originally promised. John’s response “I would never of told you that I would replace it as the headliner is over 3K dollars!” Too bad that is exactly what he had promised because I would not have agreed to purchase the car otherwise and all the paperwork I had for service indicated a headliner “replacement” not “repair!” For a second I actually considered having them buy the car back, but then I realized the mountain of paperwork would be absurd, plus I had already paid taxes on it and my trade was already gone. I would inevitably still end up feeling duped. I took my car back and drove off as I was getting nowhere with John in hopes that I would be able to speak to someone with a higher position at this dealership. As I’ve been doing more research on Prestige, it appears their mission statement (as clearly presented on their website) reads “At Prestige, we strive to make every customer a customer for life. Our promise is to keep delivering the same award winning service and value that our community has come to expect from all of our dealerships through the years” … Someone must have missed customer training 101 here. I was able to get on the phone with John’s supervisor Flavio who only after several calls to the secretary returned my call. When he did he told me that he was not up to speed on the sale or the details of the transaction so he asked to call me back after he speaks with his team. I am still waiting for a call from Flavio. Maybe after reading this he will make the call but I won't hold my breath.. While Flavio did not call back, John did. He told me they would try to fix the headliner again this time using their Lexus Certified staff, I’m not sure why they didn’t do that in the first place! Yet again, John promised to make me happy and said that it would look significantly better. After another week with a loaner vehicle (NOTE: at this point Lexus has had my car for longer than I've had my car!) I get a call from service telling me that Lexus Certified does not want to repair it as they don’t think it will look any better than it is and instead they will give me $500 for my troubles. As you can imagine, I was obviously unhappy with the message delivered by the service guy. So of course, I’m try to get John back on the phone. After multiple calls and in a state of complete desperation, I lost my temper with the secretary, Jessica, and yelled at her to “get off her xxx and get me a manger with a pulse!” Shortly after she hung up the phone, John called me berating me that I made the girl cry and that my language was unacceptable. My response was “This is the only way to get you moving and return my calls, so I will continue to call in that fashion as you have left me no other options.” Let’s not forget what led to all this in the first place. I think John was as desperate as I was and made a final offer: he said he would replace the headliner as long as I never have any dealings with his dealership again…so much for making me a customer for life. I've never laughed as hard as when I told him that if he thinks I would ever return there to buy a car or receive any kind of service he was out of his mind. I wouldn't fix a flat tire at this dealership. I told him to replace the headliner as promised and call me when it's complete. One more week goes by and I finally pick up the car and sure enough the headliner was replaced. I cannot say that the quality of the work was the best as I did notice some fingerprinting from oily hands, but at least it didn't have a tear. By the way, this was a $75K car! Not the type of service or behavior you expect when you spend this much money. My wife and I love the car and hate the dealer. A word to Flavio who has a lot to say to people who leave reviews … Please call me! or Don't! I plan on sharing my story up the Lexus ladder and will get the word out on how ridiculous my experience was at supposedly a prestigious dealership. Shame on you as customer service 101 should have taught you that after you called me the one time, this matter should of been handled directly with you (Flavio) and no further dealings between customer and Salesperson should have taken place. This would have made it feel a lot more personal and would be an indication that I was a valued customer or maybe even a “customer for life”. The result would of been the same. Customer receives new headliner due to a miscommunication that occurred during time of sale. All great businesses have great leaders and that is ultimately the formula for success however, leadership is not a position or a title it is action and example and I am sorry to say but unfortunately Flavio and John have managed to fail at both. Emil More

Excellent service I brought my Lexus in for its first service. Everything went smoothly and I was quite pleased. There is a comfortable area where you can wait for yo I brought my Lexus in for its first service. Everything went smoothly and I was quite pleased. There is a comfortable area where you can wait for your car. The car wash they give is gorgeous. More

Fast, courteous service. I am on my fourth Lexus SUV My major concern is consistent and thorough service. Prestige and its service people have always proved helpful and eff I am on my fourth Lexus SUV My major concern is consistent and thorough service. Prestige and its service people have always proved helpful and efficient. Their efforts have kept me a long term satisfied client. More

Awesome Experience Awesome job, as usual. This is by far the best Lexus Dealership I have ever used. Sam always exceeds my expectations. Thank you To everyone at Prestig Awesome job, as usual. This is by far the best Lexus Dealership I have ever used. Sam always exceeds my expectations. Thank you To everyone at Prestige Lexus. More

Perfect from beginning to end Natalia and everyone at Prestige Lexus are incredible. Everyone goes above and beyond for you any way that they can. Before coming to Prestige from Br Natalia and everyone at Prestige Lexus are incredible. Everyone goes above and beyond for you any way that they can. Before coming to Prestige from Brooklyn, I spoke with Natalia around 20 times -- asking questions and making sure everything she was telling me was real because it sounded too good to be true. She was so accessible by text and phone. She'd answer texts quickly and if I called and she happened to be away from her desk, she would always call back in less than 5 minutes. Before I began working with Prestige, I called a bunch of other dealerships, some which are STILL yet to call me back once! When I arrived at Prestige, Natalia was there to help me, like she said she would. The deal was exactly as Natalia had promised. The price didn't change as I have experienced with other dealerships. Once I decided upon my vehicle, Natalia proceeded to show me basically every interior and exterior color combinations right there on their lot. Literally every color combo was right there for me to see with my own eyes which is WAY BETTER than just seeing it on a computer. Long story short... this place is amazing. You can't go wrong here, and again, thanks Natalia! More

Pure excellence! I just received the greatest sales experience from Todd and Mohammed in all of my 8 previous Lexus purchases! Great service and price and delivery! I I just received the greatest sales experience from Todd and Mohammed in all of my 8 previous Lexus purchases! Great service and price and delivery! I couldn't be more happy and definatly reccomend this dealer!! More