Prestige Lexus of Ramsey

Excellent experience! Joe Scalo is a very professional and courteous service consultant. He was very helpful and did everything he said he would do. I definitely recommend Joe Scalo is a very professional and courteous service consultant. He was very helpful and did everything he said he would do. I definitely recommend him. More

Excellent service Jorge is very easy to work with. He will go out of the way to accommodate your needs. Highly recommend him. I highly recommend this dealership overall Jorge is very easy to work with. He will go out of the way to accommodate your needs. Highly recommend him. I highly recommend this dealership overall. More

nice experience very professional always upbeat very pleasant very informative Mark is a service manager who is always ready to help with any problems and ease my very professional always upbeat very pleasant very informative Mark is a service manager who is always ready to help with any problems and ease my concern about my two lexus More

Always confident with service I'll only trust Prrstige to service my car over the past few years. Thank you Mark for always following up and explaining the process. I'll only trust Prrstige to service my car over the past few years. Thank you Mark for always following up and explaining the process. More

Service was great Came in for a new battery, along with some questions. The service was great as usual and I found out I was eligible for a replacement part which was a Came in for a new battery, along with some questions. The service was great as usual and I found out I was eligible for a replacement part which was a great surprise. I recommend Prestige Lexus Service often. Not too many places offer impeccable service it is always a pleasure when I visit Prestige Lexus. Andrew delivered great service. Thank you More

Great Service As always, my service appointment went very well. Joe made sure everything was fixed! The service experience was 5 stars will go back again...... Tha As always, my service appointment went very well. Joe made sure everything was fixed! The service experience was 5 stars will go back again...... Thank you More

Excellent service. Work was preformed timely. All questions were answered clear to the point. Service was exelent. This is my second Lexus car and John always provide im Work was preformed timely. All questions were answered clear to the point. Service was exelent. This is my second Lexus car and John always provide implacable service. More

EXCELLENT SERVICE I ALWAYS RECEIVE EXCELLENT SERVICE FROM MARK AND THIS SERVICE CENTER EVERY TIME I GO THERE. MARK SIMPSON IS THE BEST SALES REP I HAVE HAD THE PLEASURE I ALWAYS RECEIVE EXCELLENT SERVICE FROM MARK AND THIS SERVICE CENTER EVERY TIME I GO THERE. MARK SIMPSON IS THE BEST SALES REP I HAVE HAD THE PLEASURE OF DEALING WITH. HE IS VERY KNOWLEDGEABLE ABOUT MY CAR AND MY VISITS TO THE SERVICE CENTER. HE HAS A FANTASTIC MEMORY AND EXCELLENT WORK ETHICS. I HOPE I ALWAYS GET HIM WHEN I BRING MY CAR IN FOR SERVICE. More

Above and beyond sales representative I recently leased the Lexus CT (in August) from Prestige. Ruby Trbovich was my sales representative. At the time of and following the sale, Rudy I recently leased the Lexus CT (in August) from Prestige. Ruby Trbovich was my sales representative. At the time of and following the sale, Rudy was helpful and very professional. He made sure that I was completely satisfied with my purchase, and I still am. A few weeks ago he went above and beyond to make sure that I was still completely satisfied. My car was due to the 5,000 mile service. I am formerly a Prestige Toyota customer and one of the things that I loved about their service was the shuttle program. I work in Ramsey so I would bring my car in the morning, they would take me to work, and I would come back after work and all service was completed. I know everyone values their time. I do too, and that was a perk that I did not want to give up. I scheduled my service with Lexus and I was told that they did not have a shuttle (even though it says so on the website). Additionally, since my service would not be longer than 90 minutes, I was not eligible for a loaner car. I scheduled the service for a Saturday because (even though I was not happy about it) I’d have to wait. After speaking with my husband, I decided to contact Rudy to explain my situation and state how dissatisfied I was. I told him that this would probably be the one thing that would keep me from leasing or purchasing another Lexus in the future. Rudy listened to my complaint and told me that he would see what he could do. I wasn’t expecting much, as I felt that this was a small problem, really just an inconvenience for me. However, about an hour later the manager of the service department called and set up my service for the very next day. I dropped off my car, the manager on duty drove me to work, and I picked up my car later that afternoon. Again, I know that this is a minor inconvenience for me and yes, I could have waited for my car. However, I felt that if I am paying more per month for this car than for my Toyota, I should expect the same service, if not more. Rudy is not in the service department, but he made my complaint a priority and went above and beyond to see that I was satisfied. That is why I would return to Lexus in the future for another car, as well as recommend others. I felt the need to recognize Rudy as an excellent sales representative. More

John DeSantis We have been customers of Prestige Lexus for many years and 2 Lexus cars. The service department is top notch. Specifically John DeSantis is the pers We have been customers of Prestige Lexus for many years and 2 Lexus cars. The service department is top notch. Specifically John DeSantis is the person we always deal with. He is very professional, and thorough and bends over backwards to ensure everything we need is taken care of correctly and efficiently. John is the primary reason we purchased our second Lexus at Prestige Lexus and why we have all our servicing done at Prestige. More