Prestige Lexus of Ramsey

I am the owner of a 2010 Lexus RX 350 which is an exceptional vehicle. Check engine light went on and brought to Prestige Lexus immediately. After numerous diagnostic checks it was discovered I had exceptional vehicle. Check engine light went on and brought to Prestige Lexus immediately. After numerous diagnostic checks it was discovered I had received a bad tank of gas (10% water). They kept us totally informed of the procedure to correct and what needed to be done. The work and service was preformed in a very professional manner. Samples of gas and documentation were provided to us and suggestion made I call Department of Weights and Measurers to report incident and location of suspected gas station. Car was returned in prestine condition and I am totally confident the problem has been taken care of. The 3 gentlemen named above could not have been more caring and truly concerned and as upset for us that this happened. It was important to me to mention them and to say Thank you, job well done. More

I had a wonderful experience from the beginning of looking for a Pre-Certfied Owned Lexus and which one was perfect for me. My sales representive was knowledgeable, yet not pushing and truly wanted to looking for a Pre-Certfied Owned Lexus and which one was perfect for me. My sales representive was knowledgeable, yet not pushing and truly wanted to make me feel comfortable about everything. He made the process comfortable, stress-free, and knowledgeable for me. I had a wonderful experience with C.Taylor from the beginning to the day I picked up my car and even yesterday I made an appointment and he helped me right away. Everyone at Lexus in Ramsey is welcoming and makes you feel comfortable from the moment you walk in the door. More

I spoke with Tony Messina at Prestige Lexus, and while he was persistent, he was not so annoying, and let me get my room to breathe. He gave me the most competitive quote around. He was very friendly through was persistent, he was not so annoying, and let me get my room to breathe. He gave me the most competitive quote around. He was very friendly throughout the whole ordeal, and even though we spent several hours going over the deal together, I had to pull out at the last minute. He was still very professional the whole time, and I can wholeheartedly recommend him if you are looking for great service with some of the best pricing. More

If you wish to start your purchase decision on internet first like I did and do not want to be bothered by constant phone calls, do not contact this dealer. I sent them an email asking for quote, which sta first like I did and do not want to be bothered by constant phone calls, do not contact this dealer. I sent them an email asking for quote, which started constant phone calls even I told the caller not do to so. The sale person continued to call and email me even after I told them I already bought the car from other dealer. Most of other dealers were kind enough not to bother me with needless phone calls and gave me their quotations. More

My husband and I purchased a 2008 RX350 on 8/11/10. Prior to our initial visit, we conducted a lot of on-line research. Through our research, we found out that Prestige Lexus is the only dealership in Prior to our initial visit, we conducted a lot of on-line research. Through our research, we found out that Prestige Lexus is the only dealership in the tri-state area with a Better Business Bureau rating of A! In addition, they have the largest selection(that I could find) of certified pre-owned RX 350's. Also, the CarFax is available to view during your on-line search. Our salesperson, Luis Madera, was a total professional. He helped us narrow down our choices (I went with a list) and was extremely knowledgeable about this vehicle. There was a little wiggle room with the sales price, as the price had just been lowered on-line. The day we picked up the SUV, Luis met us at the train station and went over everything (and I do mean everything) about the vehicle. The entire experience was positive and definitely worth the trip from Brooklyn! This SUV is a dream to drive - Thank you Luis! More

I lease a Lexus from Prestige in Ramsey and wanted all prospective buyers/lease customers to know that you WILL NOT receive QUALITY customer service when dealing with Lexus. When you buy or lease a LEXUS prospective buyers/lease customers to know that you WILL NOT receive QUALITY customer service when dealing with Lexus. When you buy or lease a LEXUS you are buying their supposed 'luxury and quality' but this is not the case. Should you experience any collision with your vehicle, they will NOT provide you the service of a loaner -- even if the repair is just something that takes ONE DAY! You're on your own to rent a car. This type of policy is RIDICULOUS considering I've had loaners for more than three days when LEXUS PRESTIGE was trying to trouble shoot an alignment problem on my vehicle. How is this justifiable?? Their policy needs to be realistic -- if your body work is more than three days, then I could understand them wanting the customer to get a rental (however, the customer still should receive the 3-day loaner and then go to a rental if necessary). To blatantly exclude even those customers who have minimal collision repair from receiving a loaner is unfathomable and plain stupid. I PERSONALLY WILL NEVER AGAIN LEASE OR PURCHASE A LEXUS. We all should NOT forget Lexus = Toyota after all. BMW...here I come! More

I got a car accident and we showed our concern that it is going out of control due to acceleration pedal issue. They hold up the car, insurance inspector could not see the car. Delayed car repair for 3 weeks going out of control due to acceleration pedal issue. They hold up the car, insurance inspector could not see the car. Delayed car repair for 3 weeks. and no car loaner. Talk to Lexus, When you call Lexus talk to prestige. And Prestige will not do anything. They just won't standby consumer, make one phone call or consider anything. Please if you want to buy Lexus by somewhere else never buy from this Dealership. What salesperson and technical guys car mechanics would not be sorry EVEN IF TOYOTA CEO SAID SORRY !!!! More

I visited this dealership before and the sales consultant I dealt with could not give me a desirable offer for the LEXUS IS F. So he brought in his manager and the price that was given me previously got a li I dealt with could not give me a desirable offer for the LEXUS IS F. So he brought in his manager and the price that was given me previously got a little lower. It was still not up to my satisfaction so I left. Two-Three days later I contacted the same dealership but this time I was looking for Gene Moretti and he gave me an offer better than what I have been asking every other dealership for. He even honored the pricing that we had agreed to over the phone, when I came in I was definitively surprised that he honored it and he was very friendly and helpful. There was no gimmicks and no games with Gene Moretti it was straight to the point. He's very knowledgeable in all the vehicles and he stayed behind after closing hours to help me get familiar with my IS F. Gene Moretti will by far is the best sales consultant I have ever met and dealt with. Just give him a call and let him know what you're interested and he'll have things prepared and ready for you when you come in. Gene Moretti's number is (201) 258-6173 and tell him that Leon referred you. I have called Joel Cohen from Ray Catena but their pricing was not as great as the one that Gene Moretti gave me and another thing is that it took Joel Cohen a while to call me back and update me, I had to call to him and see what was the status of his search for the car and the pricing. More