Prestige Lexus of Ramsey

GREAT SERVICE BUT SPENT OVER 4.5 HOURS TO BUY THE CAR. WAY TOO LONG OF A WAIT, HOPE NEXT TIME YOUR COMPANY CAN IMPROVE IN THEIR TIMELINESS. BUT SPENT OVER 4.5 HOURS TO BUY THE CAR. WAY TOO LONG OF A WAIT, HOPE NEXT TIME YOUR COMPANY CAN IMPROVE IN THEIR TIMELINESS. More

Excellent service!! A sale is a sale, but service is a personal commitment. Prestige always provides excellent, professional and courteous service. I trust Prestige and A sale is a sale, but service is a personal commitment. Prestige always provides excellent, professional and courteous service. I trust Prestige and will continue leasing because of the excellent service. More

I had a regular service. When as it turned out I needed new brake pads, Jorge came to me and explained that it was an important thing to do and that it was necessary for me to When as it turned out I needed new brake pads, Jorge came to me and explained that it was an important thing to do and that it was necessary for me to get that day and how much it would cost He was very professional and extremely helpful and made me feel comfortable. More

Top notch service, as usual. Great team. They take care of you. Starting with a call, to set up an appointment, Lydia is a pleasure to work with. She returns my calls promptly, after I leave They take care of you. Starting with a call, to set up an appointment, Lydia is a pleasure to work with. She returns my calls promptly, after I leave a message on her voice mail. They keep you updated, as they check your vehicle. They provide you with a loaner vehicle, so you can continue with your day, until your vehicle is ready. Very courteous staff. Always a smile. Mark Simpson, at the service department, always make the experience a good one. Have been coming here for ten years. My salesman, Demetre Stathopoulos, from ten years ago, always comes over to greet me, by name. Five stars, all the way. More

Defect that should have been covered by warranty The defective strut that cost approx $400 + to have fixed should have been covered by my warranty A bit disappointed, as Lexus has been terrific in t The defective strut that cost approx $400 + to have fixed should have been covered by my warranty A bit disappointed, as Lexus has been terrific in the past about defects. More

Pickup Area confusion Scheduling for service and drop off was as fine and the maintenance was performed within the expected time. What was not expected was to find the pic Scheduling for service and drop off was as fine and the maintenance was performed within the expected time. What was not expected was to find the pickup area be unorganized and waited 10 to 15 minutes before anyone offered to retrieve the vehicle. Three other customers who arrived after I did were in and out in minutes. Very disappointed! More

Normal service Amazing service as always, in and out without an appointment and great to chat about the Lexus Brand and the new and used inventory. Also, probably th Amazing service as always, in and out without an appointment and great to chat about the Lexus Brand and the new and used inventory. Also, probably the best dealer in town on every level More

Service due to recall Everyone was very professional, the car was ready when they promised me, the waiting area is very comfortable, the service advisor checked in with me Everyone was very professional, the car was ready when they promised me, the waiting area is very comfortable, the service advisor checked in with me often More

Very efficient. Wait time was less than expected. Been going to Prestige since 2009. Always friendly and professional staff. Staff works hard to provide excellent service. Feel confident my Lexus was Been going to Prestige since 2009. Always friendly and professional staff. Staff works hard to provide excellent service. Feel confident my Lexus was taken care of when I drive home. More

The good, the bad and the ugly I have both 5 stars and 1 star in this review. So the average of 3 stars. OK, let me start with the positives. The people and the store are first rate I have both 5 stars and 1 star in this review. So the average of 3 stars. OK, let me start with the positives. The people and the store are first rate. The loaner cars are a really nice touch, and the lounge is wonderful. This part of the Prestige experience is top rated. NOW for my one star comments. The UPSELL of the service department. I worked in dealerships for over 10 years so I know the pressure to upsell the customer. That being said, I took my 2013 RX350 in for tires, and front brakes, along with a 60K mile service. Now what I did not expect was I was told I needed new rotors, rear brakes and soon a new water pump. I am an engineer and I know that the rear brakes perform under 20% of the stopping power. The front brakes perform 80%. I know I had about 20% of the lining left on the fronts but I agreed to have the pads replaced while I was there. Now I looked at the rotors and they were SLIGHTLY scored from 60K worth of stopping. Nothing a little time on a brake lathe would not take care of. Dont these people know that rotors can be turned? Guess not!. OK so new rotors and rear pads to be replaced. Next.... Water pump?????? WHAT???? I never had a water pump start to go in ANY Toyota or Lexus I have owned over three decades in under 60K miles. I have had Camrys and Lexus and NEVER had ANY issues with water pumps. And I have driven cars up to 200K miles on the same water pump. IF this is indicative of the quality of the new Lexus products than I will purchase the next car I really want..... a Jaguar F Pace. I EXPECT poor numbers like this in British cars but NOT Japanese cars. So am I holding my breath for the water pump to fail????? What do you think???? So when all is said and done $2000.00 buys you a tire change (I supplied the tires), brake pads all around, rotors, and the 60K mile checkup. Fair? You tell me. HAHA. More