Prestige Lexus of Ramsey

Good as usual I came to this dealership with trepidation. My lease was over and the salesman I had dealt with for the last 12 years had resigned. The correspondence I came to this dealership with trepidation. My lease was over and the salesman I had dealt with for the last 12 years had resigned. The correspondence I had been getting since July 2018 suggested the character of the dealership had changed with the new ownership. There was an urgency in making a sale and a constant nagging reminiscent of a Chevrolet dealer or a used car dealer. An email I had sent went unanswered. Finally things changed for the better when I called Larry Sayette and explained to him my past experiences at Prestige Lexus of Ramsey. He listened and understood. He went into action immediately and assigned us to an experienced salesman of the old school, Richard Efrus. His style was reminiscent of Warren, our old salesman. He had done his homework and was prepared when we arrived. Sedate, knowledgeable and understanding. He explained the offers in detail with no high pressure sales gimmicks. A true professional who respects his clients. I was at ease. Two new leases were concluded in two hours.. Well done! Dealership management however still hasn't learned. 10 days after the leases were concluded and we took the cars we have received 3 letters and 2 sales calls urging us to come in and trade in our cars. They should update their lists more often. More

Comfortable Professional Service Service rep, Michael Zearfaus, was so nice and helpful. The muffins and cappuccino helped also. The parts worker and drivers were very nice also. All Service rep, Michael Zearfaus, was so nice and helpful. The muffins and cappuccino helped also. The parts worker and drivers were very nice also. All around a pleasant experience. More

Recall work Easy service to take care of recall. Got a nice loaner car, a car wash, and now I’m good to go. Pleasant service writers and staff. Easy service to take care of recall. Got a nice loaner car, a car wash, and now I’m good to go. Pleasant service writers and staff. More

Best Lexus Service in the tri-state area! My experience was amazing as always. The service staff are very knowledgeable and nice. The service manager Walter is the best! Not only does he know My experience was amazing as always. The service staff are very knowledgeable and nice. The service manager Walter is the best! Not only does he know Lexus vehicles inside an out, but unlike managers at other dealerships, he always makes his recommendation only looking at what the car really needs. He also goes out of his way to interact and get involved with customers to make them feel very comfortable. He went out of his way for me this time just like every time! There is never a sense of pressure at this service center. The cars get fixed right the first time and the bills are always as expected and fair. Overall, i am very pleased as always! More

great experience smooth as silk except your questionnaire is terrible and annoying to have to type all these words i don t want to type so i will never do this smooth as silk except your questionnaire is terrible and annoying to have to type all these words i don t want to type so i will never do this again again and again and again and again again again and again and again and again again again and again and again and again again again and again and again and again More

Joseph was great Joseph took care of me and went the extra mile. Excellent experience with him. They did normal service and checked out a transmission issue, even as Joseph took care of me and went the extra mile. Excellent experience with him. They did normal service and checked out a transmission issue, even asked to keep longer so the manager could test drive More

Totally focused on making me comfort They saw I was a busy professional with laptop and cell phone and they fiubd me a private office!!!! It was heaven. I got all my work done. They were They saw I was a busy professional with laptop and cell phone and they fiubd me a private office!!!! It was heaven. I got all my work done. They were prompt and courteous and I’m a very happy customer More

Excelent service Iam so satisfy with the service that I received from Mister Richard Kim he help us a lot he is very patient and very good as a salesman he makes the Iam so satisfy with the service that I received from Mister Richard Kim he help us a lot he is very patient and very good as a salesman he makes the difference thanks to Him for all his help and also Mister Jose Lobo from finance department he also help us he gave us an excellent service vip thanks and keep it up More

Demetre was the main reason that I chose to stay with Lexus. He was extremely knowledgable about the type of vehicle I was looking for and clearly explained all aspects of the auto and simplified the financing. He was extremely knowledgable about the type of vehicle I was looking for and clearly explained all aspects of the auto and simplified the financing. He had Vinny go over all the electronics with me which was quite helpful though I had to return for a refresher course. Everyone was quite patient with me from sales to service More

Jason Park was a pleasure to work with. Jason was always ready to help me with any questions and/or problems I had. He was very pleasant and courteous. He was not a "hard sell "which woul Jason was always ready to help me with any questions and/or problems I had. He was very pleasant and courteous. He was not a "hard sell "which would have immediately turned me off. He returned my calls promptly and went out of his way to make me a satisfied customer. I would highly recommend him as a salesperson. Also, Mr.. Nudelman went out of his way to make me a customer who returned to Prestige of Ramsey. More