Prestige Lexus of Ramsey

great experience ! Everyone was extremely helpful in order to facilitate the delivery of the car I picked and make the formal part of of our lease agreement understandab Everyone was extremely helpful in order to facilitate the delivery of the car I picked and make the formal part of of our lease agreement understandable and quick. It took a great staff to get my deal done without any problems or wasssted time. More

Just what I wanted Having looked for a new car for quite a while, I went back to Prestige Lexus. No the compares to the quality of a Lexus. Working with Rudy, I decided Having looked for a new car for quite a while, I went back to Prestige Lexus. No the compares to the quality of a Lexus. Working with Rudy, I decided to go with a RX 350 and I’m happy with the overall experience at Prestige. More

I needed help and Prestige stepped forward After hitting one of the unseen but massive potholes on Rte 287, I noticed a bubble in the sidewall of my front tire. With all the highway driving I d After hitting one of the unseen but massive potholes on Rte 287, I noticed a bubble in the sidewall of my front tire. With all the highway driving I do, this was not a safe condition. I did not have an appointment but contacted Jeff Luca in Service to see if I could stop by that day to have the tire replaced. Jeff without hesitation told me to stop by and that they would take care of me right away. That is great customer service. Thanks Prestige. More

The Wait I have been coming to the dealership ever since I bought the car back in 2006. The customer service that they provide is outstanding. While I reco I have been coming to the dealership ever since I bought the car back in 2006. The customer service that they provide is outstanding. While I recognize that between the 45,000 mile checkup and the wheel alignment will take longer than the normal 2 hour wait, I didn't anticipate my wait to be close to 4 hours. I know Jorge did his best but he was not as effective as some of the other Service Managers who was on top of the shop and a number of them did frequent visit to the shop to make sure their customers were taken care of. I was not updated on the status of my vehicle even though he saw me pacing the hallway. It was the lady at the desk who offered a place for me to charge my phone and asked if I need anything. I had to ask Jorge a number of times what was happening. While he was very pleasant to speak with, I felt he lacked the sense of urgency, especially, when I first told him that I didn't want a loaner car given the amount of wait (4 hours or so) and I ended up waiting just as long. More

Good service Took care of my car for its 5000 mile check up. It took longer than I was told, as I was told would take about 1 hour 15 minutes, but happy overall. Took care of my car for its 5000 mile check up. It took longer than I was told, as I was told would take about 1 hour 15 minutes, but happy overall. More

Purchase of Certified Pre-owned 2017 Lexus NX I found the car shopping experience very professional. The sales person spent time helping me evaluate the exact model and features I was seeking. I I found the car shopping experience very professional. The sales person spent time helping me evaluate the exact model and features I was seeking. I did purchase a certified pre-owned 2017 module as it fit my immediate needs. Within 4 days from my initial visit I drove off the lot with my car. The entire team from management and sales, to financing and service where professional and focused on providing me with the ideal experience from the minute I entered the showroom. More

Great experience! Had a great experience with the listed associates! I especially appreciated Richard's calm demeanor, keen listening ear, patience and non-pushiness, Had a great experience with the listed associates! I especially appreciated Richard's calm demeanor, keen listening ear, patience and non-pushiness, it was different and refreshing. Thank you. More

CT 200h Reassuring that I have a maintenance center and plan to keep my top of the line hybrid running at peak capability. Jorge is very proactive and custome Reassuring that I have a maintenance center and plan to keep my top of the line hybrid running at peak capability. Jorge is very proactive and customer service oriented. More

Satisfied customer I had done complimentary 6 months maintenance and broken tail light replaced. Work was done in timely matter, too bad that parts are so expensive. It I had done complimentary 6 months maintenance and broken tail light replaced. Work was done in timely matter, too bad that parts are so expensive. It was only cracked plastic and the whole assembly had to be replaced. More