
Prestige Lexus of Ramsey
Ramsey, NJ
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Maintance service As I am long time more than 10years customer of Lexus car and this dealer. This is first time they refuse to give me Loaner car and says thing are cha As I am long time more than 10years customer of Lexus car and this dealer. This is first time they refuse to give me Loaner car and says thing are change with new owner and they cut down on lots of services. Also I told them to rotate car and they did not do it and accuse that they forgot to do it. They did not have any curtesy of any thing. service is detreated. More
Great Experience! We decided to stop in on a Saturday because our lease was coming to an end and we were interested in the RX. We ended up signing a new lease that day We decided to stop in on a Saturday because our lease was coming to an end and we were interested in the RX. We ended up signing a new lease that day which was not the expectation going in. It was a painless experience and the car is exactly what we wanted. More
Responsive to inquiries and willing to work on a deal Richard Efrus understating of our needs and knowledge on competing cars (positives and negatives) in the same class helped us make our decision to bu Richard Efrus understating of our needs and knowledge on competing cars (positives and negatives) in the same class helped us make our decision to buy. More
John Day was a pleasure to deal with. I went to only one other Lexus Dealership and was not pleased how a prospective sale was not handled well. John Day made the difference for compos I went to only one other Lexus Dealership and was not pleased how a prospective sale was not handled well. John Day made the difference for composure was very professional and exerted no pressure that made the purchase. More
All work done well and in proper time Brought car in got loaner all routine service person made sure car done properly and on time got call to pick up when done exactly when I was told it Brought car in got loaner all routine service person made sure car done properly and on time got call to pick up when done exactly when I was told it would be More
Excellent service" As always, my experience with the Lexus dealership in Ramsey was excellent. I waited in the lounge for my service to be completed and it was done in As always, my experience with the Lexus dealership in Ramsey was excellent. I waited in the lounge for my service to be completed and it was done in the time I was promised. My service consultant, Joe Scalo, was pleasant, courteous and efficient. The work was done and......my car washed! I would recommend Lexus Ramsey to everyone. More
Pleasant, courteous and competent. The individual service consultant was very polite, told me exactly how long the service would take, and was anxious to answer any questions or concern The individual service consultant was very polite, told me exactly how long the service would take, and was anxious to answer any questions or concerns. When I mentioned the lane departure system was off,, he immediately took me out to show me where the system could be turned on and notified the service people to be certain it was functioning properly. Excellent visit. More
Excellent service for 10.000 mile checkup. This was a standard 10,000 mile checkup and the status of my car was appropriately conveyed to me. Oil, tires etc were checked and all was in good sh This was a standard 10,000 mile checkup and the status of my car was appropriately conveyed to me. Oil, tires etc were checked and all was in good shape. I was assisted in a timely manner and the car was washed and ready to go as promised. More
Great service done in a timely fashion. I came in earlier than my 2 PM appointment. I was cautioned that the technicians went to lunch. I knew I would have to wait awhile. However, the wai I came in earlier than my 2 PM appointment. I was cautioned that the technicians went to lunch. I knew I would have to wait awhile. However, the wait was reasonable. Everything was checked for my first service after 4000 miles. My service advisor, Michael, was excellent. He was able to get to me quickly that my car was ready earlier than I had anticipated. I have dealt with the service department for many years and always found the department to be excellent and quite efficient. More
Just what I wanted The helpful salesman found just the small suv I was looking for and didn’t try to push a vehicle with features I didn’t want or need. My thanks to Rud The helpful salesman found just the small suv I was looking for and didn’t try to push a vehicle with features I didn’t want or need. My thanks to Rudy! I purchased exactly what I wanted. More