Prestige Mitsubishi

Buying a car I had the most amazing experience and prestige is highly recommend they even bought the kids lunch i will send everyone here my sales man was a I had the most amazing experience and prestige is highly recommend they even bought the kids lunch i will send everyone here my sales man was awesome and friendly More

Terrible Experience I have never received such poor service in my life. The lack of communication from this dealership is beyond words.My husband and I purchased our vehi I have never received such poor service in my life. The lack of communication from this dealership is beyond words.My husband and I purchased our vehicle on a Saturday and were told we could bring it home on Monday. We were just waiting to speak with the insurance company; who was closed at the time. Monday came, I got the insurance squared away, and we received a call from our sales man stating we could not pick it up that my truck was pending a part. We were unaware of any issue with the truck and that it required a part. I inquired and asked what part they were waiting for. They stated it was a seat belt, that it was a safety issue and needed to be fixed before it could pass the safety inspection. This was all well and fine but why weren't we told prior? We were however told the emissions/safety inspection was all set and the truck passed it was just pending a sticker. That is what our salesman told us. Why, if that wasn't the case, did they give us the impression we could just drive our truck home on Monday? I asked when the part would come in and they stated it was ordered on Friday so it should be in no later then Tuesday. We were then told that each day after, until Thursday it finally came in. My husband and I drove again over an hour away to finally pick up our truck. They told me all that was left was registration, which they would take care of, and we would be all set. Two weeks later, I received a phone call asking when I could meet one of their runners at the DMV. I was confused, I was told that they would take care of this. I asked what I needed to do at the DMV and they stated the truck needed a vin verification and emission in my state. I said fine, I did all that out by me and faxed them the paperwork. I have driven to their dealership twice so far (over an hour drive each way) and I was not about to drive to the DMV which was also over an hour drive from me, in the middle of the week on a work day. I ate the cost of the emissions test, that I should not have had to pay for, but did anyway. Two days later my registration was complete. However, I had specifically asked for them to transfer the registration from my old truck to my new one. They said that would not be an issue. So when I got my new registration in the mail, it came with a new set of plates. I was beside myself. They deliberately did what I asked them not to do and as a result I have to return my old plates to the DMV. To top it all off we have had the truck in our possession for two weeks and the check engine light came on this morning and it started sputtering at each stop light. I called and spoke to Gary in service and was told the vehicle needed to be checked by their service guys and that they are only open Monday-Friday. This is a major inconvenience, they do not offer rental cars in the meantime, and its over and hour drive away. I called back and spoke to a manager who stated I could go anywhere I wanted for service as long as they took my warranty. So, I found a service place close to home and when they plugged in the reader they read 16 different codes. Now I am dealing with the warranty company and have to get a bunch of issues fixed. We are VERY unhappy with the major lack of communication, being pulled in multiple directions, and not receiving the top notch service they swear by. We will never do business with you again and I will NEVER recommend anyone to purchase a vehicle from you! More

MIKE IS THE BEST! Jocelyn A. Michael has helped me, my fiancé and sister law so much! His personality is one of the best ones there! Everyone goes threw a bump in the road, but hi Michael has helped me, my fiancé and sister law so much! His personality is one of the best ones there! Everyone goes threw a bump in the road, but his positive approach makes people feel better! More

Mazda cx 9 We just purchased a 2011 mazda cx 9 trough Caroline. She was extremely helpful with helping us find a car that we not only liked but fit our budget. W We just purchased a 2011 mazda cx 9 trough Caroline. She was extremely helpful with helping us find a car that we not only liked but fit our budget. We love our new car and we will recommend her to anyone who is looking for a new car. More

Awesome experience. Service was great.. started across the street at Toyota & got no help. Walked right across the street and was helped right away. Thank you so much Car Service was great.. started across the street at Toyota & got no help. Walked right across the street and was helped right away. Thank you so much Caroline Green More

Trade In We just purchased a 2015 Chevy Impala. Matthew listened to our needs and got us a fair deal. We're definitely pleased with our experience at Prestige. We just purchased a 2015 Chevy Impala. Matthew listened to our needs and got us a fair deal. We're definitely pleased with our experience at Prestige. More

Had to go back and buy one ! In my life time I have brought 3 cars, from all the sales persons I have met Caroline Greene was by far the most helpful and least aggressive sales pe In my life time I have brought 3 cars, from all the sales persons I have met Caroline Greene was by far the most helpful and least aggressive sales person I've dealt with. The first time I was at the lot I was just looking ,I was deciding where to buy my car from . I came back 2 weeks later because I found that Prestige had a better selection and personable service . Everything was fast and easy after that. Thank you Caroline ! I'm in love with my'' Greene Jeep''! More

Matt strong was unbelievable salesman Was very impressed on the how he handled my mom getting the car she wanted very professional very accommodating let us test drive it where we wanted t Was very impressed on the how he handled my mom getting the car she wanted very professional very accommodating let us test drive it where we wanted to test drive it and let us drive it off and a lot all ready to go thank you very impressed More

Great Experience with Matt Strong I recently purchased a 2016 Dodge Challenger from Matt Strong, it was an experience worth going back for. He is a very knowledgeable salesman and the I recently purchased a 2016 Dodge Challenger from Matt Strong, it was an experience worth going back for. He is a very knowledgeable salesman and the best part of it all was that he listened to everything that I said. If you are ever in the market for a used car, Go see Matt Strong at Prestige Automart in East Providence, RI. ----------DM. More