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Prestige Nissan Legends

Kansas City, KS

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rated
5 Reviews

1900 North 100th Terrace

Kansas City, KS

66111

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5 Reviews of Prestige Nissan Legends

February 29, 2024

There is no way I would purchase a vehicle from a company that floods my phone with calls, fills my email with spam, and texts at least once a day. Come people, enough is enough. Besides, I drive a new FORD! More

by kylelamber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tabitha Cross
April 09, 2021

Scheduled service online several days ago for 3pm on Friday. Was called and told they were behind due to tire repairs and other stuff. That is fine...asked what time I needed to be there was told ther More

by RFoster
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Nina
Apr 13, 2021 -

Prestige Nissan Legends responded

Mr. Foster, please excuse the tight scheduling, we tried to be forthcoming that we were running behind, and apologize for the impact this change had to your busy schedule. Our loaner fleet is limited by availability and are designated for repairs requiring longer wait times. Again, we understand that these were unusual circumstances, and we regret that we were not able to grant your request for a loaner on such short notice. We apologize for the negative experience with scheduling for this visit and hope this will not deter you from considering our team for your future service needs. Thank you for taking the time to provide this valuable feedback!

March 03, 2021

We bought a used car for our soon to be 16 year old daughter. Needless to say her first experience with car buying has been a fail. Within the first 48 hours of owning it (less then 100 miles) it had More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Mar 04, 2021 -

Prestige Nissan Legends responded

Becky, we apologize for the frustrations surrounding the purchase of your Cruise, and that you have not had the exemplary ownership experience we seek to provide our guests. We have attempted to assist in the appropriate way by paying for the tow back to the dealership and repairing the leak at no cost to you. We in no way have indicated we are unwilling to assist with these matters, and have encouraged you to either bring the vehicle back to our service department or visit a local repair center to verify what codes are causing the check engine light to illuminate, and if the applicable part is covered under your warranty, we will be happy to remedy this at no charge to you. Again, we are sorry to hear the vehicle is not meeting your expectations, and we are still willing to help remedy the issues you have described.

Mar 04, 2021 -

Prestige Nissan Legends responded

Becky, we apologize for the frustrations surrounding the purchase of your Cruise, and that you have not had the exemplary ownership experience we seek to provide our guests. We have attempted to assist in the appropriate way by paying for the tow back to the dealership and repairing the leak at no cost to you. We in no way have indicated we are unwilling to assist with these matters, and have encouraged you to either bring the vehicle back to our service department or visit a local repair center to verify what codes are causing the check engine light to illuminate, and if the applicable part is covered under your warranty, we will be happy to remedy this at no charge to you. Again, we are sorry to hear the vehicle is not meeting your expectations, and we are still willing to help remedy the issues you have described.

December 30, 2020

Nissan was great choice. Because of myself I wasn't able to get anything today. Nissan did guide me the right direction of what I need to do to change that. More

by smardoshawna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Cannon
Jul 07, 2021 -

Prestige Nissan Legends responded

Shawna, Thanks for the favorable review despite not getting you into a vehicle just yet. We are confident that the guidance you received will help you out for a future purchase, and we would be happy to have another opportunity to assist you. Thanks for your kind regards, and we'll look forward to helping you out when the time is right!

January 15, 2020

Horrible customer service and service department! Bought a new vehicle from them and it's been the worst experience of my life. From vehicle damaged during service to forgetting to tighten drain plug after More

by Seifert953
Recommend Dealer
No
Employees Worked With
Service advisor and management