Prestige Toyota of Ramsey

My car was there for over a month. Took a week and a half to diagnose an electrical issue. I agreed to a very expensive repair with the promise that the repair would resolve the vehicl Took a week and a half to diagnose an electrical issue. I agreed to a very expensive repair with the promise that the repair would resolve the vehicle complaints. The next weeks I had no communication with my writer Samantha unless I contacted her. She would respond to email hours later and I was totally unable to get thru by phone, even when calling main number. I had to go to the service dept and speak with a manager. When my vehicle was completed, I picked it up and the issues in my complaint were handled…BUT, my washer fluid hoses were not connected, my radio screen was reinstalled and not flush. I no longer had Sirius radio, audio when placing or receiving calls, no auto start, no backup camera and no fog lights. Understandably these were aftermarket and installed by a very reputable facility, with the exception of the washer hoses, but not a word from Toyota that they disconnected and did not reinstall. I emailed the manager but never received a response. I am amazed at the poor customer service and lack of response from management. Please note that Jeffrey Cicero was not my service writer but when he filled in for my assigned writer, he emailed me twice and left a message on my phone with status all on the same day! Prestige is lucky to have him. It’s a shame the rest of the service department doesn’t seem to make an effort! I took my vehicle to my regular mechanic to install the wiper nozzles and hoses and will be taking it back to my installer to get the other items fixed, all at my expense…….what an awful experience! More

Fabulous service at this dealership! Joseph Criscione is such a positive addition to this dealership!! I’m a VERY happy customer! Joseph Criscione is such a positive addition to this dealership!! I’m a VERY happy customer! More

We couldn't be more excited about our Grand Highlander Limited! Rob came up with exactly the vehicle we were searching for, and he worked hard for us in getting the best deal possible! Limited! Rob came up with exactly the vehicle we were searching for, and he worked hard for us in getting the best deal possible! More

Had a great experience with Mohamad Kenawi! He was a gentleman, so sweet and helpful. He did everything with a smile and got us in our new car! Highly recommend working with him. He was a gentleman, so sweet and helpful. He did everything with a smile and got us in our new car! Highly recommend working with him. More

I went for Tire Rotation. Came out of the parking lot and before I could get onto Rte. 17S, I heard a BANG! Flat tire. Brought it back to Toyota. They had my tire and fixed it Came out of the parking lot and before I could get onto Rte. 17S, I heard a BANG! Flat tire. Brought it back to Toyota. They had my tire and fixed it. (So-called.) 3 weeks later a light comes onto the dashboard. When I check what it meant it said, : "Your tires need air. Go to a gas station or dealer." Took it back to the dealer. They said the front tires were over-inflated. They would fix it. My son told me when they over inflate the tires, they could burst. That's exactly what happened to my front right tire on the passenger side. Now I do not think they changed the oil when I brought it in during the summer. I do not trust them to do any more work. When my lease is up, good-bye!!! More

Christopher D’Onofrio was very helpful with our new car purchase …made everything easy …stress free …would definitely purchase from him again. purchase …made everything easy …stress free …would definitely purchase from him again. More

Came to Prestige Toyota looking to purchase a used vehicle for my daughter. Hermes was extremely helpful , very knowledgeable, and made the process very easy and painless. Highly recommend! vehicle for my daughter. Hermes was extremely helpful , very knowledgeable, and made the process very easy and painless. Highly recommend! More

Just purchased a car from Chris D'Onofrio, extremely pleasurable experience from start to finish. Chris even personally delivered my car to my home, who could ask for more than that.I would highly rec pleasurable experience from start to finish. Chris even personally delivered my car to my home, who could ask for more than that.I would highly recommend him to anyone looking for a new car. Thanks again Chris More

My wife and I came in to trade our old cars and somehow left with a brand new Camry and a Grand Highlander thanks to Chris D'Onofrio! First off, Chris is hilarious. I’m usually not a fan of spending my left with a brand new Camry and a Grand Highlander thanks to Chris D'Onofrio! First off, Chris is hilarious. I’m usually not a fan of spending my evening at a dealership, but with him, I honestly could’ve hung out all night. He made the whole process smooth, easy, and surprisingly fun (which, let’s be real, is not a word most people use about car shopping). If you’re looking for someone who knows his stuff and keeps you laughing, Chris is your guy. I’ve already passed his contact along to my family, highly recommend! More

My husband and I had visited other dealerships but I was turned off by the salesmen. From the onset we had a different and much better experience at this dealership, specifically with Chris D'onofrio. No tr turned off by the salesmen. From the onset we had a different and much better experience at this dealership, specifically with Chris D'onofrio. No tricks, no games, and he went above and beyond by coming in on his day off to finalize the paperwork. This was my smoothest and least stressful car buying experience to date. I strongly recommend this dealership, and that you ask for Chris and then enjoy the simple and straightforward process! More