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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,817 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,817 reviews

December 23, 2022

Asked for a car wash which took an additional 30 minutes and it looks like they just put water on top of the car and wiped it down. There was still dirt outside the car and dust inside the car after the “wa More

by avielyomtobian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

We thank you for your business and apologize for the inconvenience. The car wash exterior only through a car wash system. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com to discuss this further. Thank you.

December 23, 2022

They've always do more checks on my RAV4 besides the normal oil change. Multi point checks including fluid levels, wheel alignments are also free. They even wash your car afterwards. They have outstandi More

by JulesQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 23, 2022

Courtesy and excellent work, I’d recommend to other customers. And I surely will come back next time. More

by Fool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Dec 27, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

December 22, 2022

I was treated horribly. Wayne Schneider was rude, impatient, demanding, and he could not have made it more obvious that he wanted me gone. Before I could even BEGIN to expla More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
Dec 22, 2022 -

Unhappy responded

Prestige Toyota, you have a serious responsibility to your customers!! There is never any excuse for inhumane treatment. There is not a single reason to use demeaning language, to waste people's time by refusing to "see" them in line, to be harsh or berating, to repeat oneself no less than five times criticizing personal opinions or choices... I am beyond disappointed by my treatment from this location. I sincerely hope that no one else will ever have to suffer the same way, at Wayne's hands. Please remind him that he is working with real human beings, not heartless machines.

December 22, 2022

Mr.Glenn Morato the service personnel Was very knowledgeable and he was kind and was good in explaining the needs for the car. He was good enough to text the status Of the repair. Prestige Toyot More

by LALITHA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Dec 23, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us! We're so happy Mr. Glenn Morato could assist you and provide you with great service. At our dealership, customer satisfaction is our top priority and we're happy to have met that mark!

December 21, 2022

Service advisor Glenn is always a pleasure to deal with. Not pushy like other dealerships More

by iaguirre79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Dec 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us!

December 21, 2022

Polite, knowledgeable and never steered me wrong. He followed up on what he said; under promised and over delivered. Thanks. More

by ochiboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us!

December 20, 2022

I had a pleasant experience. The transaction went smooth and I drove away in a brand new Toyota Highlander XSE. A very nice high quality vehicle at a great price. Thank you! More

by militajoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Blankenship
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Garcia, YANILDA LORA
Dec 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us! We hope you love driving around in your new Toyota Highlander XSE!

December 20, 2022

Terrible. No owners manual hsd to buy one on line for $80 no second key, cost me $500 for a second key and coding. Never clear on my car loan rate until final More

by RCARVELLA
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Tae Kwon, Emir (Miro) Besic
Dec 21, 2022 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ed Ruela at EdmundRuela@driveprestige.com to discuss further and come up with a resolution. Thank you.

December 20, 2022

Staff was courteous and kept me informed on my car’s status. I was in and out in a timely manner. More

by FMAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

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