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Prestige Toyota of Ramsey

Ramsey, NJ

4.7
4,829 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,829 reviews

July 21, 2022

Service provider was great. He kept me informed of everything about the services the car was going to be needed . More

by SAMUELPS25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

July 21, 2022

The Wait was long it was 90 minutes for a tire rotation and I had an 800 appointment More

by PATTY116
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for the delay you experienced. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our Service Manager Ron Gwinnett at 201-762-7101

July 21, 2022

Never responded if the cars are available or not? Called 3-4 times and same excuse. More

by Kirit
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edmund Ruela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Kwon, Emir (Miro) Besic
Jul 22, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. Feel free to reach out to our manager Thomas Blankenship at 551-777-5223 to assist you.

July 20, 2022

The dealership service has always been excellent. All the people I interacted with were polite. I always use the ‘wait’ option, and the work has been completed within the stated timeframe. More

by Maurpetrosky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The initial people who take the car to the service dept.
Jul 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're so happy you had such a great experience at our dealership.

July 20, 2022

This dealership charges way too much over MRSP. Walked in there looking for a GR86 and they claimed everyone is charging 5k over sticker, when there's a dealer just 30 minutes away that custom orde More

by Johnathan Applegate
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brent Van Aken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Kwon
Jul 25, 2022 -

Prestige Toyota of Ramsey responded

We apologize for your sales experience. We will speak to the manager involved. We do thank you for continuing to make a deal with us and look forward to delivering your vehicle to you.

July 20, 2022

Every time I bring my Toyota in for service I ask for Assistant Service Manager Peter Iuculano. He advises me on the work I need to have done to keep my 4Runner in excellent running condition. He is alwa More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Jul 20, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter!

July 20, 2022

Always on time very professional and great service excellent customer service always calling or texting the progress on my car More

by MCPOLANCO68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Jul 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

July 20, 2022

Quick, professional, clean and friendly! From the receptionist, to the technician, it was a most pleasant experience. More

by yossih355
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Jul 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

July 20, 2022

Experience was great but I asked for the tires to be rotated the front ones were near 50% and it was never done I came from my and by the time I got there after work I didn’t have time to wait. But I go More

by jaybiz0727
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Homam "Sal" Salahi, Carlos DaSilva
Jul 21, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our Service Manager Ron Gwinnett at 201-762-7101

July 18, 2022

Quick and easy Great service Always a pleasure Reliable service Great communication Easy scheduling Thank you More

by L328ITAL
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Jul 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the outstanding feedback!

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