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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,826 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,826 reviews

April 19, 2022

The management at Prestige Toyota is awful. I’ve called and left messages to Eric St Hilaire and he has not responded, I’ve emailed and nothing. More

by Jenifer
Recommend Dealer
No
Employees Worked With
Edmund Ruela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric StHilaire
Apr 19, 2022 -

Prestige Toyota of Ramsey responded

Jenifer, we apologize for the miscommunication with Ed. We know you are now in contact with Eric xx.Hilaire who was out and just returned back to work today.

April 18, 2022

Just bought my 8th toyota at Prestige need I say more ! I never had a bad experience. And when its time I'll purchase the next one too. Chris is top notch attentive and efficient . Plus he's an exce More

by Dale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Prestige Toyota of Ramsey responded

Dale, thank you for your kind words and loyalty to our dealership over the years!

Apr 19, 2022 -

Dale responded

My Pleasure

April 18, 2022

Reliable and prompt service. Great customer service. Service agent kept in touch and kept me updated on any future concerns. More

by GMCMAHON98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

April 18, 2022

There wasn't clear communication about when my car would be complete even though my car needed to be held overnight. More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Apr 20, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our Service Manager Ron Gwinnett at 201-762-7101

April 16, 2022

Glenn is a great customer service person. He made sure that I was completely happy with my car. Unfortunately my car is still jerking 😩 More

by Millie.Perez63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn Morato
Apr 18, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We do apologize that your car is still jerking. We’d like the opportunity to speak with you and resolve this issue. Please call our Service Manager Ron Gwinnett at 201-762-7101

April 16, 2022

This dealership worked with us to put us in the car we desired. We told them what we needed and they met us there without going back and forth with higher offers. Our time was not wasted! More

by quad4lum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammad Ghazoul
Apr 18, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

April 15, 2022

Peter I. is always very helpful, explaining the issues that need to be addressed each time I come in. This last visit occurred because the battery had died More

by JOANBRANNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Apr 18, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Peter! It's a pleasure to know you had such a great experience at our dealership and we hope to see you again in the future!

April 14, 2022

Brought 2020 Camry in for 20,000 mile maintenance. Quick, efficient. Clean ( However, I was disappointed that complementary car wash not offered.) In & out in 1 hour. I passed on ‘$50 wiper replac More

by chomiakg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Apr 15, 2022 -

Prestige Toyota of Ramsey responded

Thank you for your feedback. We apologize about the car wash. However on express services to keep the time spent for service at a minimum (an hour or less) the car wash is optional if the customer wants to wait additional time. If you would like to bring the vehicle back for a complimentary car wash please contact our service manager Ronald Gwinnett and we will make sure to set that up. Thank you for your continued business.

April 13, 2022

Problem getting thru survey. Not clear what is expected for each part of survey. I like the dealership and it’s staff and work but not the survey. Please make it simpler. More

by computerdoc248
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Prestige Toyota of Ramsey responded

Thank you for the five-star review!

April 13, 2022

the employees made you feel as if you were bothering them if you asked a question. the porters had me even go out the wrong door because they didn’t want to move a car i front of mine More

by tap124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2022 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call our Service Manager Ron Gwinnett at 201-762-7101

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