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Prestige Toyota of Ramsey

Ramsey, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,829 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,829 reviews

September 23, 2021

The employees were all friendly knowledgeable and helpful. Treated the customers with respect. Very clean More

by Michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Gwinnett, Stephen Attardo, Brian Gregory
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Sep 24, 2021 -

Prestige Toyota of Ramsey responded

Michael, thank you for the excellent feedback! It's a pleasure to know our team could assist you and provide you with outstanding service. We look forward to working with you again in the future!

September 22, 2021

From the moment I pulled up to the time I left I felt taken care of … More

by Hrjjs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 23, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! We truly appreciate your kind words and hope to see you again in the future.

September 22, 2021

Service department staff pleasant and efficient. Location is very convenient for our purposes and found the amenities to be more than adequate. Thank you 😊 More

by helenkornacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano, Ron Gwinnett, Gabi Samman
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Sep 23, 2021 -

Prestige Toyota of Ramsey responded

Helen, we appreciate you taking the time to share your experience! We're so happy you had our service department staff could assist you and provide you with excellent service.

September 22, 2021

My service advisor Jeffrey was pleasant & courteous.Kept me updated with was to be done & wait time. More

by ellen25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Prestige Toyota of Ramsey responded

Ellen, thank you for the positive feedback regarding your recent experience with Jeffrey! It's a pleasure to know he was able to assist you and make your experience a memorable one. Customer service is always our top priority and we're happy to have met that mark!

September 21, 2021

Will never go there again. No response to concerns. Haven't received my tags. Temps expire tomorrow. More

by Lfinelli
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Blankenship
Other Employees : Victor Torres , Christopher Dumont
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Sep 24, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147.

September 21, 2021

Courteous service technicians and helpful employees at the reception desk. Car wash service is a nice touch. More

by JMWILKINSON
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 21, 2021

Service on 9/10 was excellent. Unfortunately I couldn’t get on this site to rate it. On 9:17 I brought my car back for a trim replacement on the drivers seat it was not done because you had been sent th More

by vlavalle0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Vazquez
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Sep 21, 2021 -

Prestige Toyota of Ramsey responded

We appreciate your feedback and apologize for the mix-up on the trim. We will be sure to get it done right tomorrow. Thank you.

September 21, 2021

Steve was very helpful and informative. I was very happy with how my repairs came out More

by MATTHEW GILBERT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
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Sep 22, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Steve! We look forward to working with you again in the future.

September 20, 2021

Very pleased with Jonathan and the staff at Prestige Toyota. Service was exceptional and they did a great job. More

by b_stoehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo, Jonathan Vazquez
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Sep 21, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Jonathan! We're so pleased to hear he was able to assist you and make your experience a memorable one.

September 20, 2021

Took advantage of my situation and charged me over list. My car was a total loss and they didn’t help. Furthermore I over heard the sales managers telling the sales people how to manipulate the customers. I More

by KJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed. Sales manager
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Sep 21, 2021 -

Prestige Toyota of Ramsey responded

We thank you for your purchase and for your business. As our manager Tae Kwon explained to you, the meeting you heard was in fact the opposite. Due to limited supply and dealerships charging some type of market adjustment on vehicles, we were explaining to our team to make sure customers are treated with the utmost respect during these difficult times. Our nameplate has been a staple in the community for years and we strive to provide 100% complete customer satisfaction.

Sep 21, 2021 -

KJ responded

This is not true at all. First of all your manager Tae Kwon said “I don’t know what you heard since I wasn’t in the meeting and I’m sorry you overheard it”. This comment is telling because he’s apologizing for the fact that I heard, but not the context of what was said. What I heard was “if you are going to get the customer to pay over MSRP you have to make them love the car”. Well, that has nothing to do with being empathetic to “difficult times”, exactly the opposite is true. This statement proves that you don’t “need” to make market adjustments and you are taking advantage and manipulating the customer in spite of these difficult times. There was nothing of any comment about ensuring the customer is treated with utmost respect. Once again, the manager Tae Kwon said he was unaware of the meeting and did not know what was being told to the salespeople so he was of zero help. It seems that you will do what you can to price people higher than what is required to make a legitimate profit. This process in unethical in “difficult times”.

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