Prestige Toyota of Ramsey

had to wait even after telling me the car is ready, had to wait even after telling me the car is ready, didn't fix the problem, car is dirty, I shouldn't pay for this service had to wait even after telling me the car is ready, didn't fix the problem, car is dirty, I shouldn't pay for this service More

I met with Brian when I brought the car in for service. He was very he was very nice and explained exactly what was going to be done to the vehicle. When I came to pick up the vehicle Brian was there and a He was very he was very nice and explained exactly what was going to be done to the vehicle. When I came to pick up the vehicle Brian was there and again he was very helpful and I appreciate he took the time to explain what was done. More

Very pleased with the whole experience. Only waited 90 minutes for service no charge for the Warrantee service. Everyone knew what to do. I’m very pleased minutes for service no charge for the Warrantee service. Everyone knew what to do. I’m very pleased More

The pros are the dealership had a good inventory of pre-owned vehicles and the preowned vehicles were pretty clean. The salesman I worked with continuously made follow-up calls with me to keep me info pre-owned vehicles and the preowned vehicles were pretty clean. The salesman I worked with continuously made follow-up calls with me to keep me informed of any pre-owned vehicles that arrived that met my criteria and and was within the budget price that I was looking to pay for a car. The salesman negotiated with me to get to a fair price that met my criteria. The cons are the dealership charged a $799 dealership fee. Other used car dealerships I visited didn’t charge any fees. After I decided on a car to purchase and did a test drive I signed the contracts and the car was given to me. To my shock and dismay I was given only one key remote to the car. The salesman never informed me that the pre-owned car only had one key remote. When I was sitting with the salesman and signing the contracts he had multiple key remotes on his desk next to the contracts to be signed which made it appear that the car had multiple sets of keys remotes . I had to go to an outside professional auto locksmith to have an extra remote key made and programmed for car because Toyota would not provide an extra remote key and wanted to charge me more than the auto locksmith. I’ve bought pre-owned cars before and always received two set of keys. I’ll know next time I purchase a pre-owned car to make sure and check there are two keys. When I questioned the salesman why didn’t he tell me the car only had one key before I decided on the purchase his response was that he did inform me that there was only one key to the pre-owned vehicle. That was a lie. That’s why salesmen have a bad reputation. More

Leased another Rav 4 - Aug 9 th there is a problem with the Toyota connect and it still not resolved. very disappointed. Feel im getting run around from company the Toyota connect and it still not resolved. very disappointed. Feel im getting run around from company More

Service fine, esp. when trying to set up last minute service. Disappointed that I could not use more than one coupon special. New service area clean but waiting area a little cramped compared to the old service. Disappointed that I could not use more than one coupon special. New service area clean but waiting area a little cramped compared to the old service center. More

Great first service experience. I asked to wait for the car and I received it back after a little over an hour. The dealership is spotless and the service reception area is brand new. It was pouring but car and I received it back after a little over an hour. The dealership is spotless and the service reception area is brand new. It was pouring but everything was done inside the service department. Very pleased so far. More

Services charges increase a lot.Recommend services quote Services charges increase a lot. Recommend services quote very high. Waiting area doesn’t have any refreshments beside coffee. Oil change waiting ti Services charges increase a lot. Recommend services quote very high. Waiting area doesn’t have any refreshments beside coffee. Oil change waiting time is very long More

The staff was extremely helpfull and professional. The wait time was not excessive and I certainly appreciated the car was prior to returning my vehicle. wait time was not excessive and I certainly appreciated the car was prior to returning my vehicle. More

I always get great service from Peter Iuculano and the service department. They keep you up to date and always get the job done on time. service department. They keep you up to date and always get the job done on time. More