Prestige Toyota of Ramsey

Took my brand new TRD PRO in for its first oil change. Waited about three hours. Took my vehicle home and checked the oil. Overfilled well beyond the max mark. Had a master technician from another brand d Waited about three hours. Took my vehicle home and checked the oil. Overfilled well beyond the max mark. Had a master technician from another brand double check and he agreed. Brought my vehicle back after speaking to the service advisor and they sent my vehicle off site to be corrected. Car returns and I am told the level was fine all along. I am told two technicians checked to confirm. I checked the oil on the spot and the Service Manager agreed that it was overfilled. My vehicle is once again sent off site (THIRD TIME), and unbelievably it is STILL OVERFILLED. In this time the dealership drove my car 16 miles. Incredible. They also did not provide documentation until I made several attempts calling and emailing them for it. So a simple recap. First oil change. Prestige Toyota overfills motor oil significantly. 3 attempts for this dealership for an oil change issue. More than 5 HOURS spent waiting. Oil still overfilled by nearly a full quart. The service manager could care less. In fact, only time he even addressed me was on the phone after the third failed attempt. Prior he did not even greet me when we were standing next to each other dealing with this situation nor when I thanked him for agreeing with my assessment. Even after their service department failed to fix a simple issue, no contact from him. Incredible. If you never check their work, it would appear fine. If you are meticulous, care about your vehicle, do not go here. Simple as that. Overfilling an engine will cause long term damage. And they will drive your vehicle more miles than any dealer I have seen. The service advisor I spoke with was the only kind person there. Unfortunately he is not the one who actually works on the vehicles as he could be trusted to do the job right. More

It was a long night. But Thankfully Andrew was able to assist me in a very well mannered way. He was able to get me a little discount and a good vehicle for my money's worth. assist me in a very well mannered way. He was able to get me a little discount and a good vehicle for my money's worth. More

I think for a 10K service an hour and a half wait is unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... unacceptable and wasn't informed. When you were previously on Mckee avenue it took 20 minutes... More

It was our first time at Prestige Toyota of Ramsey. The Dealership is state of the art, clean, & with a friendly staff especially our salesman Chris D’onofrio. We were interested in a pre-owned Highlander, Dealership is state of the art, clean, & with a friendly staff especially our salesman Chris D’onofrio. We were interested in a pre-owned Highlander, Chris found us one on their detailing lot, was cleaned & prepped as if we called ahead and ordered it over the phone. Chris has such a great knowledge of the Toyota vehicles. We were in & out in 4 1/2 hrs. We highly recommend Chris D as your salesman for your next Toyota purchase, enjoy your visit. Debbie & Steve Columbia NJ More

My sales person was Hermes Pena. I think he was one of the best car sales person ever. He found the exact truck I was looking for and we agreed on a price that was good for both of us. I highly recommend the best car sales person ever. He found the exact truck I was looking for and we agreed on a price that was good for both of us. I highly recommend this dealership and this sales person. Thanks Hermes More

Car was in for a schedule recall issue and 2nd periodic service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. service. The service was performed in the time estimated. Everyone was friendly. The use of a loaner car was a big plus. More

This was a good service experience. I like when my vehicle is cleaned following the service. I like that the service Dept is now at the dealership vehicle is cleaned following the service. I like that the service Dept is now at the dealership More

Took longer than expected. Plus I found a part on the floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. floor of the front passenger seat. Not sure what it is. It scares me that they left a part like that. More

Painless, hassle-free shopping just like I like it! I test drove a few Rav4's alone; I told them the price I was willing to pay; they agreed; I picked up the car the next day. John was very accommodating test drove a few Rav4's alone; I told them the price I was willing to pay; they agreed; I picked up the car the next day. John was very accommodating as my salesperson. Chris was enjoyable to work with during Financing. He worked diligently to get me the lowest interest rate on my loan. It was an all around great experience. More

C’mon3 hours for a wheel alignment ridiculous. No loaner Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. Thank You Prestige!! And they couldn’t figure out how fix my front bumper sensor. More