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Prestige Toyota of Ramsey

Ramsey, NJ

4.7
4,830 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,830 reviews

March 11, 2021

I'm a foreigner and it was my first visit, so I was a little bit nervous. But he was very kind, informative, responsive. He made my day. Thank you. More

by judas9594
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Mar 12, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! We're so pleased to know you had a great experience at our dealership and we look forward to seeing you again soon!

March 11, 2021

It’s the place I do not recommend to go they sale lies,service s is very poor when I try to use the warranty very bad More

by sherlockholmes5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter Iuculano
Mar 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. Please contact us at your earliest convenience at (844) 838-7792 to discuss further.

March 11, 2021

Prestige Toyota mechanic suggested a wheel alignment at a cost of $179.95+, which my vehicle did not show any signs of needing (no pulling or drifting), so I declined the repair. Private mechanic inspection More

by unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. Please contact us at your earliest convenience at (844) 838-7792 to discuss further.

Mar 15, 2021 -

unsatisfied responded

I do not believe that there is anything further to discuss. I am just happy that I did not pay $179.95 plus tax for a wheel alignment that was not needed! And if you did not make me verbally aware of the 'missing oil drain plug shield' (other than stating it in the written report) so that it could have been repaired that day or at least offered to be repaired during my visit that day, I don't believe there is anything further to discuss regarding that issue either.

March 11, 2021

I walked out of a different dealership bc I was completely ignored...... Clayton was my sales rep here and he was attentive from the first minute. I had a used car in mind that was listed online. More

by Erica0578
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tae Kwon, Ruddy Balbi, Shelton Clarke
Mar 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. Please contact us at your earliest convenience at (844) 838-7792 to discuss further.

March 10, 2021

Jeff expedited the recall on my '19 Avalon to get the part and install it. Also he had the bottom splash shield reattached which eliminated road noise. Jeff is knowledgeable and pleasant to work with. More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Prestige Toyota of Ramsey responded

Ken, we appreciate you taking the time to provide such great feedback! We're so pleased to know Jeff could assist you and make your experience a positive one. We truly appreciate your kind words and hope to see you again soon!

March 10, 2021

Juan noticed the sidewall of a tire was damaged and recommended replacing it. I thank him for preventing me from having a flat tire somewhere. More

by aluddington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Galarza, Stephen Attardo
Mar 11, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Juan!

March 10, 2021

Gabi was great, kept me informed of what is going on with the car. The receptionist was nice and the whole experience was seem less so thank you More

by eyalfly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabi Samman
Mar 11, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Gabi!

March 10, 2021

I had a really negative experience unfortunately..... lightyears different than my last car at same place 3 years ago. :-( the sales process was NOT TRANSPARENT. Extras "fees" were tacked in. I didnt e More

by ELBLECHO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Osiris, Tae Kwon, John Parra, Gabriel Bueno
Mar 15, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority, and based on your review it seems we missed that mark. Please contact us at your earliest convenience at (844) 838-7792 to discuss further.

March 09, 2021

I've been coming prestige Toyota of Ramsey for many years. Gabi is usually the service representative who handles my visits. He's been very knowledgeable and attentive for all of my service visits. I a More

by blackbluegray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano, Gabi Samman
Mar 09, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback! We truly appreciate your kind words and your loyalty to our dealership over the years!

March 08, 2021

They were timely and worked with me on the price Jeff kept me updated on the progress while I waited and was able to get the price down for me. Jeff was great getting me a price during the week and order More

by JANICEBELLI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Iuculano
Mar 09, 2021 -

Prestige Toyota of Ramsey responded

Janice, thank you for the excellent five-star review! It sounds like Jeff went above and beyond to make your experience a positive one!

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