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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,815 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,815 reviews

November 02, 2020

They were very friendly and did a great job with my car. The people who greet you are personable and friendly. They are very organized and were good about communication. More

by Twins Mom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! We're pleased to hear you had such a great experience at our dealership!

November 02, 2020

I have been going there for many years, service is always up to par, will be coming back in April for a new car lease. More

by REGMARNS13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words and your loyalty to our dealership! We look forward to seeing you in April!

November 01, 2020

I leased my vehicle in the summer of 2019 and Prestige has been nothing but professional and courteous answering any questions or concerns I may have. More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabi Samman
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review, Susan!

October 31, 2020

Both my husband and I have been working with Cliff for several years and have found him to be very professional and helpful in every way. He is very knowledgeable about his products and answered all our q More

by babadinovi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Montes
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review! It sounds like Cliff went above and beyond to make your experience one to remember. We look forward to seeing you and your husband again in the future!

October 31, 2020

I was disappointed with the service this time. I understand that Covid is putting a strain on things, but the people I dealt with were not very friendly and it was a different group than I usually d More

by Dahlbs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Prestige Toyota of Ramsey responded

Thank you for your comments. And please accept my apology. Feel free to contact me directly if you would like to discuss further. Ron Gwinnett Service Manager 201-762-7101

October 31, 2020

We have been to this dealership many times over the past number of years. Service is always excellent. Jeffrey Cicero was outstanding yesterday with taking care of two of our cars (2017 Prius and 2006 Pri More

by mlcoviello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words and your loyalty to our dealership over the years! It's great to know Jeffrey provided you with exceptional service and we look forward to seeing you again in the future!

October 30, 2020

Bought a Certified Used car back in July. 3 months later I still have no received my second key which is included in a CPO vehicle. Rob has not returned any of my phone calls in this period and only when More

by Adam 86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Rago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Prestige Toyota of Ramsey responded

Adam, as per your conversation with the General Sales manager Eric St.Hilaire we apologize for the delay with your key. You have been in contact with our service department and you should have your key by week's end as discussed with Eric.

Nov 05, 2020 -

Adam 86 responded

Christina from the service center was very nice, she informed me that the keys were ordered early last week so the last week of oct. I still bought and was promised the key back in July when I purchased the vehicle. So I still do not understand why it took so long for the key to get ordered, even with the current state of the pandemic. It should have not come to emailing the general sales manager twice directly and an unfavorable review to get this situation resolved. The used sales manager also promised me a free detail for my trouble

October 30, 2020

Have been buying cars from Cliff for years. His professionalism and caring has kept myself and people I have referred to him customers for life. He’s a real pro. More

by Carlos V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cliff Montes
Oct 30, 2020 -

Prestige Toyota of Ramsey responded

Carlos, thank you for the excellent five-star review! We're so happy Cliff could assist you and make your experience at our dealership a good one. We truly appreciate your kind words and your loyalty to our dealership over the years!

October 30, 2020

Jeffrey C was extremely good, taking care of my new Camry indedd a Prestige services, Together with Jeff J. an excellent car dealer, like no other. More

by NEILVERA02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Jafry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback, Neil! We're happy to hear you had a good experience with Jeff!

October 29, 2020

From the moment that I entered the service shop I was treated with respect. Everyone was courteous and professional. The work was done in the expected time frame. More

by chomiakg1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience at our dealership!

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