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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,816 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,816 reviews

September 09, 2020

Took my car in for first service. Excellent experience. Krystal was my "service advisor." She was knowledgeable, efficient, pleasant, and showed me around to the lounge-like waiting area. Will definitely c More

by rlebovits6498
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Nugent
Sep 11, 2020 -

Prestige Toyota of Ramsey responded

We truly appreciate your kind words regarding your experience with Krystal! We look forward to seeing you again in the future!

September 09, 2020

My purchase experience at this Toyota dealership was nothing but positive. From the first to the last minute my sales person was extremely attentive to my needs. More

by anthony.wellington1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tae Kwon
Sep 09, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review, Anthony! We're happy to hear you had such a great experience at our dealership. We look forward to working with you again in the future!

September 08, 2020

Absolutely disgusting business practices and services. We are on the phone with Toyota Corportate. Will be taking you to small claims court if not resolved this week. More

by gray.pollock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Edmund Ruela
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Guy... , Victoria Fettman
Sep 11, 2020 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback, Grayson. We apologize for your less than satisfactory experience that warranted a 1-star rating. We'd like the opportunity to speak with you and try to better assist you. Please call us at (201) 825-2700.

September 08, 2020

Bought a 2020 Prius Prime to ship to CA. Rob was great! He definitely knows his cars and was easy to work with. Sales process was quick and simple - I got better service than at at BMW and AUDI - He even h More

by jpc10003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your experience with Rob! We hope you love driving around in your new Prius Prime!

September 07, 2020

It’s first time to do the service after purchased new car. The service department wasn’t friendly, complaining performance of air conditioner ( it’s not cold when driving), but just told the result sayin More

by philiplu
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin (don’t know last name)
Sep 11, 2020 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. We apologize for your less than satisfactory experience that warranted a 1-star rating. We'd like the opportunity to speak with you and try to better assist you. Please call us at (201) 825-2700.

September 07, 2020

Maintenance was done timely and perfectly. I originally selected the shuttle to drive me back instead of waiting, but the representative assured that the maintenance will be done within 1 hour to 1 hour an More

by ahmadroshdy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Sep 08, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the five-star review! We're happy to hear that our team was able to provide you with exceptional service!

September 07, 2020

I am satisfied with the service and take advantage of this review to thank Gabi who was as good as can be. Keep up the good work More

by CAMD003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabi Samman
Sep 08, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience! It's a pleasure to know that Gabi was able to assist you and make your experience a memorable one!

September 07, 2020

Service was good. Took a total of 3 hours, not bad for a Saturday morning. I wanted details about my lease agreement, the information was not provided. More

by ASUNJI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Gwinnett
Sep 08, 2020 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

September 05, 2020

Best car service I have ever had. Better than my experience at bmw and Mercedez service. Will come and highly recommendable to friends, relatives. Thank you so much More

by ftao9898
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The gentleman at 1st front desk behind the glass screen
Sep 08, 2020 -

Prestige Toyota of Ramsey responded

We truly appreciate you taking the time to provide such great feedback!

September 05, 2020

This is the second new vehicle we have purchased from Prestige Toyota of Ramsey. When you walk in to the dealership, they are welcoming and helpful. In fact, our salesman, John Parra, met us outside. H More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parra, Chris Wilson
Sep 08, 2020 -

Prestige Toyota of Ramsey responded

Patrick, thank you for taking the time to provide such great feedback! We're so happy to hear you had a pleasant experience at our dealership!

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