Prestige Toyota of Ramsey

If I could rate this dealership 0 stars, I would. We knew what we wanted, we had an appointment, we decided on a price, we offered full payment, this should've been the quickest, easiest quota grab for them. what we wanted, we had an appointment, we decided on a price, we offered full payment, this should've been the quickest, easiest quota grab for them. Did I mention we were purchasing an Acura at a Toyota dealership...literally off loading their dead weight. Instead we were made to wait 5.5 hours now, unrelated to Corona, with no end in sight because they couldn't properly staff or train their team. They didn't show any human decency toward committed customers who were sitting on the floors of their back hallways because there was no where else. I'm writing this from the dealership lot at 11.00pm now, after cleaning crews came and left, after everyone else got to go home to their families on a week night, and we are still here waiting on Toyota to act like a professional brand. I've never had to work so hard to give someone my money. The GM here clearly doesn't want to be in business. Update: our agent, Chris, just left us on the dealership lot waiting on insurance to reinstate our old car under our name. We are stranded, he just went home. These are not good people. Customers, especially Toyota fans, steer clear of this place. Its not worth your time or hard earned dollars. More

Everybody was Courteous and helpful they finished my car in a reasonable amount of time I did have to wait too long to get a loaner car when I made the appointment The coffee was great in a reasonable amount of time I did have to wait too long to get a loaner car when I made the appointment The coffee was great More

Excellent service, everyone friendly, all employees following safety protocol. And most importantly, the waiting area was also set up to provide healthy and safety environment following safety protocol. And most importantly, the waiting area was also set up to provide healthy and safety environment More

My appt was for a fuel pump recall. When I made the appt was told it would take 3 hrs. When I told Krystal I wasn’t waiting she said the car would be ready by 3pm. My service appt was 9:30am. After explaini was told it would take 3 hrs. When I told Krystal I wasn’t waiting she said the car would be ready by 3pm. My service appt was 9:30am. After explaining being told of a 3 hr wait and had I known up front I would have made other arrangements Krystal said the car could be ready maybe by 2. To my surprise it was ready by about 11am. Krystal listened and went above and beyond. More

Customer Service with a smile. Carolina S. kept me posted on my vehicle. She let me know what needed to be done as prioty. Safety is important. on my vehicle. She let me know what needed to be done as prioty. Safety is important. More

Prestige Toyota has been my dealer for quite a few years now and has provided Excellent service and sales..But most of all the customer service has been impeccable now and has provided Excellent service and sales..But most of all the customer service has been impeccable More

The spare key did not work on the 2017 Rav 4. Caroline Siderias was very helpful in getting me a replacement key for the car. she's helpful & professional. Siderias was very helpful in getting me a replacement key for the car. she's helpful & professional. More

I purchased a used 2017 Rav4 for my wife. Chris D'onofrio from Sales was very helpful & the dealership was professional. This is our second Toyota & more to come in the near future. from Sales was very helpful & the dealership was professional. This is our second Toyota & more to come in the near future. More

This is the second car we have purchased from this dealer.larger selection and good services.We can come back in the future for more new cars. dealer.larger selection and good services.We can come back in the future for more new cars. More

2 1/2 hrs for oil change and tire rotation unacceptable. On average it always takes 1 1.2 that’s also unacceptable no good On average it always takes 1 1.2 that’s also unacceptable no good More