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Prestige Toyota of Ramsey
Ramsey, NJ
4,815 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,815 reviews
July 20, 2020
Your service is the worst, have to wait 20 mins to check in , while the receptionists talk on the phone, then, had to wait more than 2 hours for an oil change, even though I had an appointment. Since new Mg in , while the receptionists talk on the phone, then, had to wait more than 2 hours for an oil change, even though I had an appointment. Since new Mgmt took over , it went from bad to worst, don’t think I’m coming back... More
by FAROUKR
Verified CustomerEmployees Worked With
Other Employees :
Peter Iuculano, Brad Aiello, Ron Gwinnett
July 20, 2020
Regular Maintenance Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not cust Overall experience was excellent. Only exception continues to be valet service for return of the car. This team appears to be distracted and not customer focused More
by JRBECCONSALL
Employees Worked With
July 20, 2020
Excellent customer service I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your I would like to thank the service department for their great job. Caroline was very friendly, knowledgeable and very professional. Thank you for your help. More
by alexanderhotye
Employees Worked With
July 20, 2020
Very pleased with Customer Service as always! Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have t Wish to thank Peter Luculano for the service he provided. He was very thorough in advising us on the service needed on our car and was able to have the car completed in a timely manner. Very Happy with all the Staff.. More
by CMMATTIACE
Employees Worked With
Peter Iuculano
July 20, 2020
Excellently When we started with prestige our sales person was Rosalia. Rosalia is very nice , helpful and patient. After she was promoted she recommended us Pame When we started with prestige our sales person was Rosalia. Rosalia is very nice , helpful and patient. After she was promoted she recommended us Pamela and Chris. We have trade 2 cars already with Chris. He is also very nice, helpful and patient. Every time we go to prestige Rosalia always comes down to says hello. We have a wonderful experience with Prestige Toyota. Thank you so much for your help. More
by IYADALKISWANI
July 18, 2020
He is very professional and responsible manager. I was treated with the up most respect and timely fashion. He kept me inform at every stage of the process. treated with the up most respect and timely fashion. He kept me inform at every stage of the process. More
by John G.
Employees Worked With
Peter Iuculano
July 18, 2020
excellent overall experience top notch Sal was awesome, thank you very much for a smooth transaction. he went above and beyond to help me with my first tacoma lease. He was a pleasure to wo Sal was awesome, thank you very much for a smooth transaction. he went above and beyond to help me with my first tacoma lease. He was a pleasure to work with. More
by kevinm
Employees Worked With
Homam "Sal" Salahi
June 29, 2020
Very satisfied with the fantastic and professional customer service I had with Andy Eagle my sales associate. He literally made my dream car a reality(RAV4 XSE Hybrid). Honestly, he was a blessing to customer service I had with Andy Eagle my sales associate. He literally made my dream car a reality(RAV4 XSE Hybrid). Honestly, he was a blessing to deal with. He did his best to meet my needs without any pressure. He had me take the car for a ride without asking about any money I was willing to give up front. His interest was first to show me the car I truly loved before any negotiation. Now that’s a true salesman and made my feel absolutely comfortable. I had leased a car for years at a different Toyota dealership, but did not get close to that customer service or deal at that location recently, so I took a chance at Prestige Toyota in Ramsey and I sealed the deal! I walked away with my dream car and will highly recommend Andrew Eagle. Thank you also to Tae Kwon (sales manager) to approve the deal and Gabriel Bueno (Finance Manager) They all worked together as a team and I commend them for an outstanding job they made happen so I was able to walk out in my brand new 2020 Rav4 XLE Hybrid!! I love it and is soooooo beautiful and rides insanely smooth. God willing this car will be mine forever! Thank you God for making this happen, miracles do come true🙏🏽. Bless you all. More
by RuthyM.
June 05, 2020
poor service, no interest, wasted my time Contacted them to buy a new car. no interest, no response to calls or emails. Did not provide info I asked for. Aggravating and waste of time. Contacted them to buy a new car. no interest, no response to calls or emails. Did not provide info I asked for. Aggravating and waste of time. More
by DF
Employees Worked With
May 06, 2020
NO MASKS! Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waitin Although my car repairs were well done, my health safety was not followed. While waiting to pick up my car, there were 2 young men there in the waiting room with me without masks or gloves. Why wasn't the mask policy that's posted followed? When the Toyota employee brought me my car, he was not wearing gloves or a mask. This was very disconcerting. Such a simple rule to follow was not and my health safety put in jeopardy. Very disconcerting. More
by queenr
Employees Worked With
Brandon Tavarez
