Prestige Toyota of Ramsey

Though my car was efficiently serviced, several days Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is th Though my car was efficiently serviced, several days afterwards the screen on my dashboard left a message for servicing of 2 items. My concern is that this should have been taken care of when I was at the service department. Now I'll have to make another trip to Ramsey to solve this problem. More

Disappointed a long-time Prestige customer Went into Prestige Toyota/Ramsey to discuss the possibility of leasing a new Toyota as my current lease was soon expiring. I was given all the typica Went into Prestige Toyota/Ramsey to discuss the possibility of leasing a new Toyota as my current lease was soon expiring. I was given all the typical "sales speeches" about how my previous deal was "crazy" and how it was such a great deal that they could never match it again, not even for a repeat customer with excellent credit. I've been leasing cars from this dealership for over 9 years and now they refuse to make a decent deal. Well, there are many other Toyota or other brand dealers close by so I don't have far to go. More

Smooth, Seamless Sales Process with Tony Arteaga! Walked in on a Saturday and drove out in my new Highlander that Monday! Easy, straightforward and honest salesmen. Tony and Rolando were absolute prof Walked in on a Saturday and drove out in my new Highlander that Monday! Easy, straightforward and honest salesmen. Tony and Rolando were absolute professionals. Happy to refer Prestige and this sales staff to anyone looking to buy or lease. I'll be coming back for sure. Thanks to the team for making everything so simple. I love my new ride! More

Excellent customer service! We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us We've been bringing our Sienna & Camry for over 25 years and have always used Toyota's Service Center in Mahwah, NJ. Chris Budd has always helped us when we brought in our cars and is an excellent Service Representative. He's very courteous, professional and keeps us in the loop while the car(s) are being serviced. Always great to see a friendly face. Thank You Chris!! More

It was my first time there I had many questions I was greeted by a representative who showed Great service and was a knowledgeable sale representative. If anyone wants to purchase a vehicle just go to g greeted by a representative who showed Great service and was a knowledgeable sale representative. If anyone wants to purchase a vehicle just go to go and see Clarence! More

The salesman Name Tony was very helpful! He helped me get the best deal he possibly could. He made us we walk out the dealership happy.I would refer anyone to go buy their brand new car from him because he l the best deal he possibly could. He made us we walk out the dealership happy.I would refer anyone to go buy their brand new car from him because he literally walks you through everything. He let me know everything about the car, he broke down every little details that confused me. More

Tony was very helpful, polite and attentive to all my request. Would definitely go back to him for any future needs. Any fiends of mine that are look to get a new vehicle I will definitely refer to him. request. Would definitely go back to him for any future needs. Any fiends of mine that are look to get a new vehicle I will definitely refer to him. Thank you TONY I’m loving my new Highlander. More

Wrong paperwork Came in to get a new car on October 12. The sales experience wasn't actually bad. However, on October 23, I received a call from George Reyes, who sta Came in to get a new car on October 12. The sales experience wasn't actually bad. However, on October 23, I received a call from George Reyes, who stated that I was given the wrong contract form and needed to resign the contract. Not sure why that took 11 days to spot and notify me but fine. Spoke to him on the phone - was assured that contract was the same just the form was different and I simply needed to sign. New contract came in the next day after the call. Surprisingly (?) the contract was not the same. There were additional fees that I would be signing up for and the best part there was no GAP insurance that I've agreed to pay for on the original contract. Nice bait and switch that could've costed me thousands of dollars if there was ever an issue which involved GAP. Notified them of the above fact, they've agreed to pay me for some of the difference and I wasn't gonna argue over few hundred dollars of fees over multiple years - just the fact of bait and switch left a poor taste in my mouth. Of course after the I mailed the contract in, all the contact stopped and I couldn't get a hold of anyone. I knew my first payment was coming so I called Toyota, TFS, lender banks to try to figure out how to pay on time - all told me to contact the dealership because apparently dealership didn't bother submitting the paperwork until the last minute so I "wasn't in the system". Last but not least, I was told that I'd get the copy of the contract - good thing I made my own copy because, of course, I never received it (as of November 24th). Overall would not go back there. More

Service appointment In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. In for service and only needed a tire rotation. It was three hours before they called for me to pick it up and then they couldn’t find my car. More