Prestige Toyota of Ramsey

Emergency visit The battery died twice so we called the Service Department and they told us to bring it right in. The gave it a very good going over and determined th The battery died twice so we called the Service Department and they told us to bring it right in. The gave it a very good going over and determined the problem was indeed the battery and replaced it. We received our Rav 4 back washed and vacuumed. Excellent service! More

Very professional I had Caroline as my service adviser and she was outstanding and professional! Everyone was very nice and helpful! Service was great, the tech did a I had Caroline as my service adviser and she was outstanding and professional! Everyone was very nice and helpful! Service was great, the tech did a great job, very happy with the out come! I work in service in a European high end dealership and Prestige is just as good as us! Very impressed. More

As always Excellent Customer Care! I was treating with 1st class service, I greatly appreciate the shuttle service and for the past 36 months I was always satisfied. I appreciated Susan I was treating with 1st class service, I greatly appreciate the shuttle service and for the past 36 months I was always satisfied. I appreciated Susan Logan for taking me to pick up my vehicle so I can return back to work. Luke and all the Service people were very nice. As always Prestige Toyota provided EXCELLENT Customer Service. I am very happy to be part of the Prestige Toyota family thanks to the General Manager, Jay Yarber. Thank You to Sales BDC Krystina Gronka and my Salesman Russ Saslow. More

Chris Budde was verty helpfull and with a lot of patience. Oil change /filer, New tires Excellent service!! I am very happy with the service every time I bring my vehicles (I own 2 Toyotas). Found waiting lou Oil change /filer, New tires Excellent service!! I am very happy with the service every time I bring my vehicles (I own 2 Toyotas). Found waiting lounge comfortable and restful mind while waiting. Knowing that my car was in good hands. More

Fast Service I was in an out in a little over an hour with a clean car, tires rotated and oil change. It doesn't get any better. I was in an out in a little over an hour with a clean car, tires rotated and oil change. It doesn't get any better. More

great service The service advisor identified the service specs and areas clearly, and pointed out what needs to be done on the visit friendly and fast support pai The service advisor identified the service specs and areas clearly, and pointed out what needs to be done on the visit friendly and fast support paired up with comfortable waiting room More

This time, very unhappy My most recent experience was beyond frustrated I made an appointment because there was a problem with the latch on my rear tailgate tour. The recept My most recent experience was beyond frustrated I made an appointment because there was a problem with the latch on my rear tailgate tour. The receptionist was told the problem I had of time and I was told I needed to come on Saturday if I couldn’t get there before three during the week. When I arrived I explained that I would preferred to wait but if not let me know and I would I would take the shuttle home. After waiting for over two hours I was told they needed to order the part. I feel that if the appointment was made for such a specific reason Toyota should have either been prepared with the part or let me know immediately rather than have to use it for over two hours. When asked if I could speak to a manager they told me none was available. They also told me I would need to come in when the part arrives before three when I told them that isn’t possible,. They told me well sometimes on Tuesdays and Thursdays mechanics can stay late so I can get a later appointment. It was a nasty day outside and I was sick. I am very unhappy that a customer who has purchased or leased for cars through your dealership needed to sit for two hours without getting the problem solved More

New Truck Had a great experience with Aaron, sales associate. Got a great truck for the family. Thank you very much for your help getting our new Sequoia. Had a great experience with Aaron, sales associate. Got a great truck for the family. Thank you very much for your help getting our new Sequoia. More

Overall Great They fix it the first time. Will do a recall while I am there for something else. Always courteous. Always wash my vehicle. Closest to my home. They fix it the first time. Will do a recall while I am there for something else. Always courteous. Always wash my vehicle. Closest to my home. More

IN AND OUT SERVICE NICE STAFF Love going here , drive in wait never long ....Great staff ordered touch up paint with ease. Great wait room TV on snacks...There even a quit room to Love going here , drive in wait never long ....Great staff ordered touch up paint with ease. Great wait room TV on snacks...There even a quit room to the side.. More