Prestige Toyota of Ramsey

Best experience I ever had working with Jillian Cruz! Jillian kept everything focused on me, what I needed and wanted in a car. She cared that I got exactly what I wanted and needed! Jillian kept everything focused on me, what I needed and wanted in a car. She cared that I got exactly what I wanted and needed! More

The worst car buying experience ever!!!Was constantly pressured to sign for a car without even seeing it, and i had to wait over 2 1/2 hours (with my pregnant wife and 8month old) fo ever!!!Was constantly pressured to sign for a car without even seeing it, and i had to wait over 2 1/2 hours (with my pregnant wife and 8month old) for the vehicle to show up so i can look at it and the vehicle was only 30 minutes away!!! I told the salesman my wife needs to eat so we were going to get food and again he tried to have me do the paperwork! And after i signed for the vehicle it wasn't even cleaned properly, there was glue on the rims and stickers on the interior lights and the windows were dirty. And to too top it all off the Manager called me about my survey that i wrote negative things and offered me a "car wash"! So i would have to drive all they way back 30 minutes to them for a $10. Dollar car wash at best! I told him that makes no sense, i get the same car wash from when i service it!!Whats the point of that!! He said he thinks its fair. I said i already cleaned it. And he said i see that nothing i can do can make you happy. He then offered me a little think of touchup paint. Again only worth like $10 dollars. Don't buy from here!!! More

great experience dealing with Chris D. Recently purchased a Highlander with Chris. We had an excellent experience and would strongly recommend him to anyone looking for a new vehicle. He is Recently purchased a Highlander with Chris. We had an excellent experience and would strongly recommend him to anyone looking for a new vehicle. He is not a high pressure guy and is very personable. Would definitely go back to him my next car. More

Still Waiting. In March 2015 I purchased a 2009 Dodge Challenger. After the first temporary registration expired, I received a second one .Hoping to get my plates I In March 2015 I purchased a 2009 Dodge Challenger. After the first temporary registration expired, I received a second one .Hoping to get my plates I was told there was a problem with the title. They gave me a loaner car. Which I drove for a month after numerous phone calls I was constantly told they are working on it. I received a phone call to bring back this loaner car because it was going up for sale. I had to rearrange my schedule to be there. I was given another loaner car which I am still using. During my time with the first loaner car I called DMV they sent a investigator to see what is causing this problem. I was told they figured it out, I was told a week or two I would have the plates. After calling many times I was told on August 17th they would hand deliver the paperwork to the dealer. I called today, the managers were in a meeting. I left my number and still no call back. I feel this is unacceptable and unprofessional. I feel I should be compensated monthly payments for the time of not driving this car. If I wanted a Toyota Camry I would have bought one.... More

Poor service I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm alm I went there to get transmission fluid I waited 10 minutes before he actually held me and when he finally came he greeted me with "what's up?"I'm almost pretty sure you didn't get your job by greeting your boss with that. He was very rude and lazy he told me that I needed to find out what type of fluid that the car needed and for me to find that out was to check under the hood of my car but instead he could just looked in the book to figure that out I waited a whole hour before it actually could use purchase the fluid. This by far was the worst service I've ever had and when I went to complain he lied and said that his name was Matt. never again. More

Stay Far Away Total waste of time going to Prestige Toyota in Ramsey. Stay far away. Being a repeat customer, I was invited to a "VIP EVENT" last Saturday. $7000 Total waste of time going to Prestige Toyota in Ramsey. Stay far away. Being a repeat customer, I was invited to a "VIP EVENT" last Saturday. $7000 off purchase of Camry, $99/month lease Camry, etc.. Called 15 minutes before the event, spoke Mark about availability of vehicles. He's told me there’s “plenty” of Camry's in stock and available for $99/month. Arrive 15 minutes later, greeted by salesperson Raul who told there were no vehicles available, then brings me to another Camry $10K more than the one in my invitation. I said I didn't want it. He goes in the 'backroom’, comes back and tells me there was actually one left, but at a storage location in Nyack, and would have it delivered to dealership on Monday. He asks for credit card and tells me he got his manager’s approval to take a $500.00 deposit and hold the car for me. Fast forward to Monday morning, I get a text message from Raul's telling me the Camry had not arrived in Ramsey and would get back to me when it did. He said in the text he tried to call me, but I didn't answer, which was a lie, phone was by my side, no incoming log with his number. Placed a call to his manager Kevin, who called me back and told me a mistake had been made, and the promised car was the wrong year. Told him I was only interested in the $99 offer, he said he would TRY to get me a car by Friday or Saturday. I noticed the $99 promotion still their website, so I call and spoke to Mike, who told me they did have cars available for the $99 lease deal. I asked to double check. He does then tells me there's absolutely cars available, no holds or deposits on them. Call Kevin about conversation with Mike. Kevin calls and tells me that one of the vehicles was a demo, and the other did have a check as a deposit. I then call Nelson Fong, General Manager, and Steve Reedy, General Sales Manager with my concerns. Neither one returned my call. Later Kevin calls to tell me he located a vehicle and will have it delivered on Tuesday, and I can pick it up Wednesday. Tuesday morning, I call Kevin requesting a pick up time and ask for a copy of the lease and all financial details. Not having heard back, I reach out to Nelson and Steve again. No luck. Kevin finally calls advising me my vehicle would be ready next day. I ask for financials again, he directs me to Sam, the finance manager. I call Sam, who insists on reviewing financials over the phone. Sam misstates several of the fees, and adds a few not in listed in the disclaimer. They amount to over $1000. I voice my concern, Sam refers me to Steve his manager. Yes, Steve Reedy, the guy who doesn’t return calls. I tried to voice my concerns. He tells me all the mishaps were "honest human error", and that I would have to pay all the fees to lease the vehicle. I agreed, asked when I could pick up my vehicle. He then pulls out of the deal, because of my concerns. When I asked about the deposit Raul had taken. He abruptly ended the call, saying he was never told about the deposit. He called back saying there was no deposit. My bad for not asking for a receipt. He then reiterated his decision to no give me the car. Wednesday, finally get a call from Nelson Fong who had no interest in my concerns. He tells me he doesn’t want to do business because, “you be somebody who would continuously not be happy with the transition” WHAT?! He follows with, ‘it’s no difference than going to a restaurant and eating food you don’t like, and people don’t want you to be there”. HUH?! Next he tells me he sells 450 cars a month, presumably to make me feel inadequate. Just try and get that $99/month lease.... More