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Prestige Toyota of Ramsey

Ramsey, NJ

4.6
4,815 Reviews
As the largest volume Toyota dealer in the New York region in 2013, Prestige Toyota has turned thousands of Toyota buyers into long-standing, loyal customers since 1997. We strive to provide superior customer service, and our professional staff is committed to fulfilling each customer’s needs – not only at the point of purchase, but throughout their entire experience.Prestige is a highly regarded Toyota dealer that caters to customers from all over the tri-state region of New Jersey, New York, and Connecticut.
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1096 NJ-17

Ramsey, NJ

07446

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Showing 4,815 reviews

January 31, 2023

I had to wait 2 hours for oil change and tire rotation unacceptable will be last time I use your service More

by CHOOCHOO0106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
WAYNE SCHNEIDER
Feb 01, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback regarding your last service experience. I understand that you were forced to wait a particularly long time for your oil change and tire rotation. I am terribly sorry to hear that your experience was a bad one. I would like to apologize for our long wait. I understand that your time is valuable, and that we wasted it with the delays in our system. I would like you to know that we are currently addressing the issue. I hope that we can make it up to you on your next visit. I apologize on behalf of Prestige Toyota of Ramsey and thank you for your time. - Thomas Carrino

January 29, 2023

The car i bought ended up needing 2 tpms units for the tires and an abs module within 2 weeks of owning the car. Also I was told they would send me my registration in the mail but when it was ready they s More

by MARSHALL12522
Recommend Dealer
No
Employees Worked With
Jeff Jafry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2023 -

Prestige Toyota of Ramsey responded

We apologize for your experience. Please reach out to Ed Ruela at EdmundRuela@driveprestige.com to discuss further. On mailing out the plates, we have had issues with UPS and notify all our customers, that if we were to mail out plates, they do run a risk of losing them.

January 29, 2023

Waited at dealership while service being performed. The wait time was very reasonable and we were kept informed of progress by service representative. More

by Hschoenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
YANILDA LORA, Elena O'Hair
Jan 29, 2023 -

Prestige Toyota of Ramsey responded

It's really great to hear that our team was so helpful and you're pleased with everything - thanks!

January 28, 2023

Caroline was very helpful and polite. They just didn’t have the part needed in stock. More

by MELIAS2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

Thanks for telling us that Caroline was very helpful and polite. We appreciate your comments and we'll share them with our management team.

January 28, 2023

Carolina was kind, helpful and attentive. Every step of the way, she let my wife and I know what was going and was very accommodating. More

by labruce83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's nice to hear that Caroline was kind, helpful and attentive. Thanks for sharing the details about the great experience you and your wife had at our dealership.

January 28, 2023

Effortless to have routine service on the car, Drive up, immediately greeted by a friendly person, walked to the checkin desk, then multiple waiting room options with wifi. Quick service. More

by AngelaCStagg
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's great to know that our service team was very helpful and quick - thanks!

January 28, 2023

We worked with this dealership several times and all experiences were very positive. We highly recommend Jeff Jafry, who worked with us and was professional, patient and knowledgeable. He is the reason More

by Crusso0506
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jafry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's a pleasure to hear that Jeff Jafry made sure your experiences were positive and you're willing to recommend him so highly. Thanks for telling us that he was professional, patient and knowledgeable. Thanks!

January 28, 2023

Buying a Toyota is an easy decision. Andy made the process simple.Had been looking for what I wanted at my local dealerships. Not finding what I wanted and not at all impressed with the More

by fadevoid
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

We're glad to hear that Andy made everything simple and you're pleased. Thanks for choosing our dealership for your needs. We're very glad to know that you went out of your way to purchase from us and we really appreciate your terrific recommendation for our dealership and for Andy!

January 28, 2023

Good service and very nice staff. Very comfortable atmosphere but that comes with high prices. More

by Customer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

We appreciate your kind remarks for our nice team and it's great to hear that we offer a very comfortable atmosphere - thanks!

January 28, 2023

Quick efficient and easy. Staff was extremely helpful in getting everything coordinated and help made the service quick More

by LEVINV1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2023 -

Prestige Toyota of Ramsey responded

It's really great to hear that our team was quick and efficient as well as helpful. Thanks so much!

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