Prestige Toyota of Ramsey

The Customer Service and Maintenance Depts. at this Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive Toyota dealership are excellent. As soon as you walk in, it's clean and looks professional. The receptionists are friendly, and there is a positive atmosphere. I went in for car service, and was assisted by the Assistant Service Manager, Rudy Espana. He was very professional, and explained to me, step-by-step and in detail, the things that my car needed to get done and why they needed to be done. I have been to other dealerships around the area where they lack the aforementioned. However, at Prestige Toyota I can honestly say that this dealership is by far the best in customer service and maintenance. I recommend this dealership to my family, friends, and anyone else I know who owns a Toyota. More

I've leased several cars at Prestige; frankly, I was going to shop around this time to make certain I was getting the best price. I did my homework on the models we wanted (we were trading in two vehicl going to shop around this time to make certain I was getting the best price. I did my homework on the models we wanted (we were trading in two vehicles), and figured out what I thought was a fair price, and gave Prestige first crack. Was I glad I did! I worked with Rosalia Mann for the first time, who is the Client Retention Administrator. She's personable, and very high-energy. She doesn't waste your time. She was a real pleasure to deal with. With assistance by Mike Mutter, Sales Manager, they walked me through the pricing on the cars. I understood exactly where their offered prices were, in comparison to the invoice price. I knew that I was getting a great deal. Once the prices were locked in, Richard Mith, Business Manager, did a great job getting our paperwork organized and completed quickly. He described the service, maintenance and insurance options quickly and succinctly. Again, he was very solicitous of our time. Anyone who’s spent time trying to make a deal on two cars knows you can spend the whole day at a dealership, and this team from Prestige got us on our way as quickly as possible. Everyone at this dealership is helpful. We had an appointment with Rosalia, and when we arrived, we were greeted by a receptionist with an offer of a beverage. Rosalia and Mike checked up on us all through the process, and a half-dozen other employees, that I can’t even name, asked us if there was anything they could do for us, if they saw us waiting in between the various stages of the transaction. It was awesome, definitely the kind of experience I’ve gotten used to from Prestige. I have recommended Prestige in the past, and did so again after returning home with our two new Toyotas, to a friend looking for a vehicle. If you are shopping for a new vehicle, I heartily recommend that you give Rosalia a shot at your business. More

Rob was great, friendly sales person. Will be back in January for a new Camry. Love Prestige Toyota. this is my third purchase from prestige. Love them January for a new Camry. Love Prestige Toyota. this is my third purchase from prestige. Love them More

I hade a problem with a object hitting my car . So i drove it in to Toyota. (that was my first time there)& they were able to help me out right away and I got there an hour before they closed. They inst drove it in to Toyota. (that was my first time there)& they were able to help me out right away and I got there an hour before they closed. They installed new clips for my splash shield and I was good to go.It was annoying having that dragging and thank god i only needed a few clips and not the whole part. Excellent customer service and I will return for all my service needs. More

I was involved in an accident back in April. My service advisor, Caroline Kass-Elias, was courteous and walked me through the entire process. She kept me abreast of everything that was going on along with advisor, Caroline Kass-Elias, was courteous and walked me through the entire process. She kept me abreast of everything that was going on along with the cost associated. She kept in steady contact with my insurance company as well. She More

Rudy was very knowledgable about the repairs required on my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more tha my car. He explained everything to me thoroughly and welcomed all of my questions. I am not very knowledgable about mechanics but he made me more than comfortable with what his team would do to my vehicle. He also gave me a great price for the work and I even got a loaner car for the weekend! Awesome job! More

Everyone, and I mean everyone was so helpful. If someone was unexpectedly busy, there was always someone else that helped me in a seamless fashion. Pricing the car was very fair and void of intimidating tac was unexpectedly busy, there was always someone else that helped me in a seamless fashion. Pricing the car was very fair and void of intimidating tactics. I explained the pricing research I did to the sales person and gave him a bottom line number (with trade in)...... and stressed to him it was my bottom line, and because he was my local dealer he gets my business if we could agree. My offer was very fair for both parties in my opinion, and I knew the dealership incentives from the manufacturer were strong due to the dealership being price aggressive and moving many cars for larger manufacturer rebates. Outside of minor haggling ..... we settled at my price and we both walked away happy. I really liked everything about Prestige Toyota, and I hope to buy a Hybrid Camry with them next year for my business. All dealerships today are pretty good with customer relations, but my experience with Prestige Toyota prompted me to write a recommendation that I normally wouldn't do ..... I guess that should tell you something about Prestige? More

When my husband asked me to go and begin our new car search, I groaned. I would rather go get a root canal but began the process. After being at several dealerships, I landed at Prestige and in the wond search, I groaned. I would rather go get a root canal but began the process. After being at several dealerships, I landed at Prestige and in the wonderful hands of Junior Jimenez. I could go on and on about Junior's knowledge about the product, his patience, his ability to understand his customer's needs and to help them attain them. I went to many different dealerships and the reason we bought from Prestige was because of Junior. He made the experience pain free. Two weeks after we bought our car I had my son go to Prestige....all because of Junior! As far as the rest of the Prestige staff, they were all friendly and knowledgeable. The facility was clean. We love our Camry Hybrid. More

I returned my previous highlander and leased new 2012 model. I was greeting and helped by Rob along with the crew of managers. They were able to provide me with all of the answers and ultimately the ve model. I was greeting and helped by Rob along with the crew of managers. They were able to provide me with all of the answers and ultimately the vehicle and price that meets my expectation. During the pickup I was in and out in 30 minutes (inclusive of paperwork and going over the vehicle). This is my third car purchased at this dealership within last 3 years. More

Very straightforward and easy to work with. Danny did not push and was very informative about the var, the dealership and Totota in general. I was pleased with how painless the whole experience was and we go push and was very informative about the var, the dealership and Totota in general. I was pleased with how painless the whole experience was and we got a great deal as well. More