Prestige Toyota of Ramsey - Service Center

Steve Attardo was very nice and helpful. They checked out my car as well as fixing the tire. my car as well as fixing the tire. More

The initial greeting, reception, service, and service advising by Caroline Siderias are all exceptional. Caroline is an exemplary customer service professional, and I always look forward to her help whe advising by Caroline Siderias are all exceptional. Caroline is an exemplary customer service professional, and I always look forward to her help whenever visiting Prestige Toyota. I especially appreciate the service relocation to the flagship dealership on Route 17 North. Great location and great service! More

The maintenance on my car was completed quickly and on time. Peter was professional, and gave good advice about car maintenance. I am happy with the completed maintenance and will definitely schedule wi time. Peter was professional, and gave good advice about car maintenance. I am happy with the completed maintenance and will definitely schedule with Prestige again. More

They are professional and proactive to inform customer for any additional service or repairs are important to be carried out either now or very soon. for any additional service or repairs are important to be carried out either now or very soon. More

I love dealing with the service department. I always deal with Caroline Siderias who is always knowledgeable and a pleasure to deal with! I only service my cars at your dealership. I will always be a r deal with Caroline Siderias who is always knowledgeable and a pleasure to deal with! I only service my cars at your dealership. I will always be a repeat customer!! More

Great to work with helped with all issues I appreciate Great to work with helped with all issues I appreciate your help! Looking forward to my next service Great to work with helped with all issues I appreciate your help! Looking forward to my next service More

Jonathan is a true asset, very helpful and knowledgeable. Everything went exactly as scheduled! Thanks Everything went exactly as scheduled! Thanks More

I brought my hybrid highlander in for a fuel pump recall. My service coordinator created a very unpleasant experience. She initially asked if I was staying or leaving the car. I said leaving it. Then I asked My service coordinator created a very unpleasant experience. She initially asked if I was staying or leaving the car. I said leaving it. Then I asked if she thought it would be done by three to be told, “Well, you’re late”. WOW. That is not kind or answering the question. I took a breath and said, “Okay, do you think the car will be done by three?” She guessed five. So, if I had elected to wait for the car would they have had me wait the seven hours? If waiting is an option, clearly you’d assume the car could be done in less than 7 hours, so where is the harm in a customer asking if a repair would be complete by a certain time? There was incredibly poor communication about the service throughout. I asked for status update calls that never came. So I called them and was told with attitude “like I said this morning, it’ll be done by five”. In this call I asked to book a pickup time for the next morning because I wouldn’t make it at five. She was very put off by this for some reason. I learned in this call that they needed to remove my second row seats which include two carseats that I would need to reinstall. Not a big deal, but I would have taken them out at home to avoid having to do it at the dealer; again, poor communication. The coordinator then said she would call at 4:15 to let me know if five was still realistic. No phone call. I called at 4:50 and asked to speak to a manager. They put me on hold only to place me with the same coordinator who said she “literally just got a call it was ready one minute earlier!”…..hmm. I picked up the car the following day. I saw as I was driving home that they siphoned my gas to bring it to half a tank without telling me or replacing it! Again, poor communication and poor service. If I could have had the recall fixed outside of the dealership I would have. Avoid this dealership if possible. More

Clean, responsive, professional. My car is well passed it’s extended warranty and I still get it serviced there. it’s extended warranty and I still get it serviced there. More

The process was easy. Walked right in & my car was finished in a little over 1 hour which was ahead of schedule finished in a little over 1 hour which was ahead of schedule More