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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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November 22, 2021

It was very clean. Easy drive up service. All staff were professional and helpful too. More

by KETTELLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review!

November 19, 2021

Always have had good experiences at Prestige Toyota. This particular visit was about twice as long as anticipated; no explanation offered. More

by ELLISOSGOOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Iuculano
Nov 22, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

November 18, 2021

Jeffrey and the team were very friendly and helpful. Great experience bring my car there! More

by cakehnle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Garcia, OSIRIS CRUZ
Nov 19, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with our team! We look forward to seeing you again in the future.

November 17, 2021

Great service! I am very happy with my Tacoma. The dealership made sure I was a happy customer. More

by KRISTENOMARA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miro
Nov 18, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the great feedback, Kristen! We're so happy you had such a great experience at our dealership and hope you love driving around in your new Tacoma!

November 17, 2021

My car was towed to the service center needing a new transmission. Jeffery did a great job keeping me informed of the delivery of the part and then the status of the repair. The new transmission seems t More

by Elysebland2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with Jeffrey!

November 16, 2021

Over 3 hrs for an oil change and wiper blades? With a 7AM appointment! Oh, and charged for a rear wiper blade that wasn’t installed. Steve was helpful in getting the refund back on my card. More

by rich.mario3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Nov 18, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback. We're sorry your experience did not meet our five-star standard and on behalf of the dealership, we do apologize. Customer satisfaction is always our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact our service manager, Ron Gwinnett, at (201)762-7101 to further discuss.

November 16, 2021

Booked online through the dealer’s website and when I arrived was told I didn’t have an appointment. Despite showing them the appointment in my iPhone calendar that was added by their system they insiste More

by mwn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown person
Nov 18, 2021 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your feedback. We're sorry your experience did not meet our five-star standard and on behalf of the dealership, we do apologize. Customer satisfaction is always our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please contact our service manager, Ron Gwinnett, at (201)762-7101 to further discuss.

November 15, 2021

Very pleased with the service I received. The job was done in a timely fashion and the car is running beautifully More

by JHODDE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Attardo
Nov 16, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

November 15, 2021

Very friendly, helpful and attentive. Dropping off and picking up my car was very easy. More

by marialav14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

November 15, 2021

I like this dealership a lot. Nice personnel and an excellent operation. My main objection is with Toyota. I bought my tires from another dealership when I lived in Passaic county. I could have boug More

by TONTO427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Prestige Toyota of Ramsey responded

Thank you for your positive feedback regarding your experience at our dealership. We appreciate the continued support and business. We apologize for the dissatisfaction with Toyota, unfortunately the dealership does not control Toyota policies. If you'd like to contact our service manager he'd be happy to speak with you further. Ron Gwinnett, at (201)762-7101.

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