Back

Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

Sort by
June 13, 2023

Prestige toyota is a very professional and clean atmosphere, been doing business there for years. More

by ECANARIO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that our team has been so helpful during your visits over the years!

June 13, 2023

Service Department is great. . Client Advisor-Caroline Siderias is extremely professional, extremely knowledgeable. She explain everything and she take care all customer needs More

by abcars2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Caroline Siderias was able to take care of your vehicle in a timely manner!

June 13, 2023

The purchase of my vehicle was fairly painless. I bought when new cars were thousands over MSRP. I was able to buy at MSRP without going through the torture of negotiation. I’ve gone back to Pres More

by ROBERT.FITZMAURICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena O'Hair
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

June 13, 2023

I recently just bought a Mazda 3 from this dealership. I had such a great experience. My sales person, Rob Rago, made everything run very smoothly. He made me such a great offer that I could not turn i More

by durdanah
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert Rago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hermes Peña
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Rob Rago is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

June 13, 2023

Jeff was great. Explained what I should expect in details. Got my car out quickly. Car wash while complimentary wasn’t that great. More

by charlston_ang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good. We appreciate your business and hope to see you during your next visit!

June 13, 2023

The service center is terrible. It's poorly managed. My lugs weren't tightened and my wheel nearly fell off. Cost me $253 for a tow. We also could have been seriously injured. The w More

by nickstix2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
2.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Prestige Toyota of Ramsey responded

We apologize for the experience. Please reach out to Tom Carrino at ThomasCarrino@driveprestige.com to discuss details. Thank you.

Jun 15, 2023 -

nickstix2012 responded

Hello. I tried to come to a resolution but Tom the service manager, said he’s no doing anything for me. I reached out to Toyota and they are contacting the customer relations supervisor. I have to have my wheels rebalanced since the weights fell off. The steering wheel shakes significantly. I should be fully refunded for services, tow truck cost, and repair parts.

June 11, 2023

A letter to follow to dealership regarding pricing problems. Work estimates seem to be excessive. More

by ms589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammed Ammar
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

June 11, 2023

Always professional and service is fast! I love how they keep you informed and try to get you going as fast as possible. More

by kellsoinlove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

June 11, 2023

Nice place to have you car service,and the check in person was very helpful More

by GOUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Jun 11, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was good. We appreciate your business and hope to see you during your next visit!

June 10, 2023

Caroline is wonderful- she is professional and knowledgeable and I always hope to get her as my advisor when I come in for service. More

by KUBLIOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2023 -

Prestige Toyota of Ramsey responded

It is a pleasure to hear that Caroline provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

...
28
...