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Prestige Toyota of Ramsey - Service Center
Ramsey, NJ
3,128 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,128 Reviews of Prestige Toyota of Ramsey - Service Center
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July 19, 2018
Un-needed oil change I got a "maintenance required" message in my car around the mileage in the service minder sticker they put in my car last time I was there, so I sched I got a "maintenance required" message in my car around the mileage in the service minder sticker they put in my car last time I was there, so I scheduled a service. When I got there, the service representative (Tom Jacobs) told me the car was in the middle of the service cycle, so the car really didn't need service. But then he said: "Let me double-check". After a minute he told me that I was right and that the car was due for service: oil change, tire rotation and multi-point inspection. So they serviced the car. Later, when I looked at the owner's manual maintenance log, I found out that the service wasn't really necessary. So basically they did (and charged me for) an oil change that wasn't necessary, knowing that it was not necessary, instead of telling me: "really, it isn't necessary, but we can do it if you insist". That's assuming they really changed the oil. What a bunch of slimy guys. More
by pvp
Verified CustomerEmployees Worked With
Tom Jacobs
July 18, 2018
Professional Service Very organized, informative and fast. Was able to schedule service appointment at a time that was convenient for us. Serviced and washed the vehicle a Very organized, informative and fast. Was able to schedule service appointment at a time that was convenient for us. Serviced and washed the vehicle and took time to explain, patiently, some of the features. More
by ladidee50
Employees Worked With
Jason Bochner
July 18, 2018
First in, first out It is difficult for me to schedule a service appointment because I do not know when I can be available to bring in my car for service. On the day I d It is difficult for me to schedule a service appointment because I do not know when I can be available to bring in my car for service. On the day I do bring m car in, I make it a point to be early as possible to be the first car on line when the door opens. I am informed that my wait time may be longer because the technicians take care of customers who made appointments first. But technicians are always quick and I ended up leaving first. Maybe it was because it was a routine checkup on a lease car. But the service is first class. Nice lounge to wait in with TV and free coffee. If you are there in a Saturday, complimentary bagels are offered. Makes it ok to skip breakfast at home. : ) More
by Toyota Fan
Employees Worked With
Juan RIvas, Peter Iuculano, Chris Budde, Jodi Bachetti, Jake Soja, Kelly Faber
July 17, 2018
Great Service I had my Rav in for detailing and general maintenance. The car looks brand new. Luke was friendly and made sure all of my concerns were met. I had my Rav in for detailing and general maintenance. The car looks brand new. Luke was friendly and made sure all of my concerns were met. More
by DAWEX
Employees Worked With
Luke Incognito
July 17, 2018
very positive This is our third Camry Hybrid and we have leased and serviced all of them at Prestige. We have been very satisfied with the service department and p This is our third Camry Hybrid and we have leased and serviced all of them at Prestige. We have been very satisfied with the service department and particularly with our advisor Chris. More
by KAYEGREEN
Employees Worked With
Chris Budde
July 17, 2018
I highly recommend going for service at Prestige in Mahwah! I give Prestige in Mahwah, NJ, the highest marks. They are very friendly, clean and reliable. Waiting in the waiting room is a pleasure. It's very I give Prestige in Mahwah, NJ, the highest marks. They are very friendly, clean and reliable. Waiting in the waiting room is a pleasure. It's very comfortable making the time go by quickly. More
by NJGRIFFITH
Employees Worked With
Gabi Samman
July 17, 2018
Excellent Service I made an on line appointment for complementary 10,000 mike service. The process was simple. The staff at the service center, including the gentleman I made an on line appointment for complementary 10,000 mike service. The process was simple. The staff at the service center, including the gentleman who accepted the auto, the young lady who greeted me inside and the service consultant, were all friendly and accommodating. When picking up the car upon completion, I mentioned my liicense plate frame was cracked and a new frame was provided. When I said I would put it on at home, the gentleman insisted on replacing the old frame with the new one for me. Definitely feel comfortable with this service center. More
by Aeleasing
Employees Worked With
Shawn Thurgrin
July 17, 2018
Great warranty service I’m glad that they were able to help with this issue and fast response time for the repair thanks for the great work people I’m glad that they were able to help with this issue and fast response time for the repair thanks for the great work people More
by HOGIE2004
Employees Worked With
Brad Aiello
July 17, 2018
20000 mile check up check up at service is always quick and efficient. thats why I keep going back to Toyota. personnel always friendly and respectful. the coffee mach check up at service is always quick and efficient. thats why I keep going back to Toyota. personnel always friendly and respectful. the coffee machine isn't so great though More
by RKB391
Employees Worked With
sorry don't remember the names
July 16, 2018
Service warranty Great option from Toyota,get free service for 2 years. It is a plus in consideration when purchasing a new car. Definitely a good option. Great option from Toyota,get free service for 2 years. It is a plus in consideration when purchasing a new car. Definitely a good option. More
by KARENALMEDA12
Employees Worked With
John Lindstrom
