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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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June 10, 2023

I was totally UNSATISFIED when the dealer took my car and said that the brake line blew up! Then I get an estimate for $611 for lug nuts! That’s ridiculous!! This dealership is also where I purchased my truc More

by ECANTO3646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Ammar
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

June 10, 2023

Jeff if kind. But I don’t like the sound my car makes when I go over bumps ever since getting it back from Toyota with the $2700 diagnostic. It was not doing this More

by Mekarzel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Krystina Sinjari
Jun 13, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less-than-satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please call us at (551) 252-4147 to discuss this further.

June 10, 2023

Ramsey Toyota continues to impress me with their thoroughness and efficiency on the maintenance front. More

by BMROSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Ammar
Jun 10, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 09, 2023

Caroline and John were extremely helpful. John really went the extra mile to make sure the work was done professionally. He explained everything I need to be mindful of in detail. More

by JONCYBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Carrino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John in the service department.
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience. We are so glad that Caroline and John were so helpful during your visit!

June 09, 2023

Elana is the best customer service front person I've ever encountered at your dealership. She is truly involved in making the service experience 1st class. Give her a big raise! More

by toomanyts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris D'Onofrio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena O'Hair
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that Elena was so helpful during your visit!

June 09, 2023

I love your service. I would definitely recommend prestige Toyota to my friends and family More

by Gurbhej Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elena O'Hair, Mohammed Ammar
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

June 09, 2023

Jeffrey Cicero was a really great service advisor. Worked with me through a difficult situation with a 3rd party warranty company and made sure everything was taken care of. Called very often with upd More

by SNAGENGAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you so much for the review! We are so glad to hear that our team was very helpful with your needs.

June 08, 2023

The service was fine but l would have appreciated a heads up about the car washing More

by JERALYNKERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Borer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Landon Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli, Mohammed Ammar
Jun 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your business. Please reach out to Raymundo Rivera at rayrivera@driveprestige.com to discuss details. Thank you.

June 08, 2023

Great service. Jeff was really helpful. The overall service time was initially 90 minutes but they finished it in 30 min. More

by KRUPAPATEL8725
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your review of our Service Department! We are so glad that Jeff was able to take care of your vehicle in a timely manner!

June 08, 2023

My key issue was resolved at a quickly and timely manner and I would recommend this dealer More

by rj9095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Eagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for your feedback! We appreciate your kind words.

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