Thomas Carrino

Bought a certified 2020 Toyota Highlander with 29000 miles with bad breaks. Sales man promised they will be changed and it’s part of the certification. 3 days later picked up the car with bad breaks. F miles with bad breaks. Sales man promised they will be changed and it’s part of the certification. 3 days later picked up the car with bad breaks. Finance manger faked my signature on the we owe form and delivery form as I refused to sign it. The Desk manger ran my 780 credit score to 6 banks when I mentioned I want only Bank of America. Worst Toyota dealership More

Helpful 4

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Wayne was very nice the service was quick and valet was awesome 10/10 experience something else was wrong with my car and they expressed the problem right away awesome 10/10 experience something else was wrong with my car and they expressed the problem right away More

by tirhah7113 Verified Customer Verified Customer

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Unfortunately I was highly disappointed with the dealership attitude toward "customer satisfaction". I knew exactly what the problem was that needed to be fixed (sunroof water leak into driver side dealership attitude toward "customer satisfaction". I knew exactly what the problem was that needed to be fixed (sunroof water leak into driver side floor) and was still charged a $199 diagnostic fee along with an additional $415 labor fee with no hours, typically SOP. Leak was satisfactorily fixed but highly disappointed with management attitude. More

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Best dealership ever! ! Everything was a smooth run from beginning to end. It was a pleasure to do business with the dealership. Everybody was so kind and easy going. ! Everything was a smooth run from beginning to end. It was a pleasure to do business with the dealership. Everybody was so kind and easy going. More

by toyota1111 Verified Customer Verified Customer

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Was happy with everyone I dealt with at Prestige Auto especially with Brent, my salesperson. especially with Brent, my salesperson. More

by mikemccartney1 Verified Customer Verified Customer

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Friendly & helpful. Tom Carrino service is very helpful knowledgeable & caring for your customers. Never have to worry when you bring your vehicle in for service because Tom Carrino service is very helpful knowledgeable & caring for your customers. Never have to worry when you bring your vehicle in for service because you know Tom will take care of everything. Salesman was very knowledgeable & took the time to show me how to use all options. As some were a little different from the 2020 Avalon I traded in. Would highly recommend Dealership for new vehicle & service. More

by margaret Verified Customer Verified Customer

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The service center is terrible. It's poorly managed. My lugs weren't tightened and my wheel nearly fell off. Cost me $253 for a tow. We also could have been seriously injured. The w It's poorly managed. My lugs weren't tightened and my wheel nearly fell off. Cost me $253 for a tow. We also could have been seriously injured. The workers are extremely incompetent which is a direct reflection on the manager. They can't even add the proper tire pressure. My tire pressures were half what they should be. The tire weights fell off too. There's also very long wait times and the workers are more concerned with carrying on personal conversations then helping customers. I was told the vehicle was nearly finished and it would be ready shortly so I went to pick it up. They kept me waiting almost two hours. More

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Caroline and John were extremely helpful. John really went the extra mile to make sure the work was done professionally. He explained everything I need to be mindful of in detail. John really went the extra mile to make sure the work was done professionally. He explained everything I need to be mindful of in detail. More

by JONCYBENNETT Verified Customer Verified Customer

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Post sales is terrible, they sold a used Toyota without spare key, a lot of not original aftermarket equipments that does not work. Staff is rude and not professional at all. spare key, a lot of not original aftermarket equipments that does not work. Staff is rude and not professional at all. More

by Kloru19 Verified Customer Verified Customer

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Terrible experience. I brought my brand new truck in for an initial oil change and to take care of a few warranty issues. I was told it is Toyota policy that they cannot I brought my brand new truck in for an initial oil change and to take care of a few warranty issues. I was told it is Toyota policy that they cannot do anything until at least 6000 miles, which I later found out was not true. Extremely rude and condescending service manager (Tom Carrino) who spit out incorrect information about Toyota policy, lied about warranty coverage, spoke over me consistently, argued, and told me to take the truck back where I bought it from! The other service specialist, Wayne Schneider, muttered condescending remarks under his breath the entire time. I will never come back here. People like this should not be working in a customer-facing job. More

by LNC Verified Customer Verified Customer

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