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Prestige Toyota of Ramsey - Service Center

Ramsey, NJ

4.6
3,128 Reviews

3,128 Reviews of Prestige Toyota of Ramsey - Service Center

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February 08, 2023

Service Center went out of their way get my vehicle taken care of. Quality shop More

by jp33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review!

February 08, 2023

Disrespectful management specifically Tom in the service department who Yelled at me in his office with the door wide open More

by Ashley.n.gravina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Carrino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : WAYNE SCHNEIDER
Feb 09, 2023 -

Prestige Toyota of Ramsey responded

Ashley, we apologize for your experience. We do not want any of our customers to feel that way. When you have some additional time, please reach out to Harshal Patel at hpatel@dchusa.com to continue the conversation we were having that day so that we could rectify the situation.

February 07, 2023

It is very organized, only issue was the wait time and the machine was broken but everything was great More

by DEBORAH1521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback and for your business. We apologize for the wait time and are working on reducing that for our customers. Please contact Thomas Carrino at ThomasCarrino@driveprestige.com to discuss this in further detail if you like.

February 07, 2023

Wayne is x plain Ed exactly what would go down and how long it would take and work was actually completed way sooner then promised More

by PEARL3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Feb 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 07, 2023

The communication was thorough, the service was completed quickly and the service technician was top-notch. More

by DEANACURCIONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Feb 08, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the excellent five-star review, Deana! It's a pleasure to know our team could assist you and provide you with outstanding service.

February 06, 2023

We were very happy to find what we were looking for. Our sales person, Anna, was very helpful and took very good care of us. All the help we received was very supportive. Keep up the good work! More

by Cherub2792
Recommend Dealer
Yes
Employees Worked With
Michael Garcia
Feb 07, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive five-star review! It sounds like Anna went above and beyond to assist you and provide you with great service. We truly appreciate your kind words and hope to see you again in the future!

February 06, 2023

Everyone was gracious, hospitable and professional. Super quick and comfortable while waiting. They even alerted me to an accident on RT 17 so. On way home. Thanks for the heads up! More

by martymcginley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Morato, WAYNE SCHNEIDER, Elena O'Hair
Feb 07, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the excellent feedback regarding your recent experience with us!

February 05, 2023

Good customer service and great suggestions to maintain a car. Nice area for customer to do a office work. More

by Bharat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Siderias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Cicero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Morato, WAYNE SCHNEIDER, Krystina Sinjari, Elena O'Hair, Daniel Veli
Feb 06, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

February 05, 2023

They told me I needed to replace a sensor I took the truck to another place and they told me there was nothing wrong with the sensor everything is working fine so basically you guys charge me an additio More

by Sebastian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Cicero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2023 -

Prestige Toyota of Ramsey responded

Thank you for taking the time to provide your feedback. On behalf of the dealership, we do apologize for your less than satisfactory experience. At our dealership, customer satisfaction is our top priority and based on your review it seems we missed that mark. We’d like the opportunity to speak with you. Please reach out to Ray Rivera at rayrivera@driveprestige.com to discuss further.

February 05, 2023

The dealer uses modern technology to do the multi point inspection and uses videos to show what is needed on the vehichle More

by vicentewwb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
WAYNE SCHNEIDER
Feb 06, 2023 -

Prestige Toyota of Ramsey responded

Thank you for the positive feedback regarding your recent experience with us!

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