Prestige Volkswagen - Service Center

Very professional Salesmen and Excellent Service! Just had my bug serviced at Prestige VW in Melbourne and would recommend this dealership to anyone. I purchased it there a couple months ago and was v Just had my bug serviced at Prestige VW in Melbourne and would recommend this dealership to anyone. I purchased it there a couple months ago and was very pleased with their sales and service. I plan on doing business with them again in the future. More

What an AWESOME TEAM!! What GREAT and FAST service the Service Department has. Frank answered all of our questions and was SUPER on follow up!! A VERY pleasant experience wi What GREAT and FAST service the Service Department has. Frank answered all of our questions and was SUPER on follow up!! A VERY pleasant experience with no hassle. More

Great experiences, long after the sale Fantastic experience, as always, with this dealership. Especially with service advisor Frank. I've always received service that is more than fair in p Fantastic experience, as always, with this dealership. Especially with service advisor Frank. I've always received service that is more than fair in pricing, expediency, and convenience. More

Thank you Frank Silva Frank always dies an outstanding job and makes me feel like I am important. I am confident the job will be done with excellence . Thank you Robin Frank always dies an outstanding job and makes me feel like I am important. I am confident the job will be done with excellence . Thank you Robin More

Prestige is Excellent Prestige VW is a fantastic dealership. We relocated to the Melbourne area in 2015. Since our first oil change, the folks at Prestige have treated us l Prestige VW is a fantastic dealership. We relocated to the Melbourne area in 2015. Since our first oil change, the folks at Prestige have treated us like gold. Frank Silva, the service advisor, is super helpful and responsive. He goes above and beyond, and takes the time to answer questions and to listen to any concerns. This dealership is wonderful. I am definitely purchasing my next VW from them!!! More

Saved me HUGE $$$ I often wondered if I would ever see the return on my investment for my extended warranty I purchased through Allstate. After my most recent visit to I often wondered if I would ever see the return on my investment for my extended warranty I purchased through Allstate. After my most recent visit to Prestige Volkswagen the answer is a big YES! After doing a full inspection of my car a large oil leak was found that Service Advisor, Frank Silva helped get covered for only my $50 deductible. Frank even helped set me up with a rental car and completed the job on time as promised. Thanks again to Frank and the entire staff of Prestige VW. I'll be back!! More

Service Department Very pleased with Prestige VW service department. Arrived for the appointment, everything was in place and ready...gave Frank Silva my keys and got a Very pleased with Prestige VW service department. Arrived for the appointment, everything was in place and ready...gave Frank Silva my keys and got a courtesy ride home. They picked me back up a few hours later, got my car and left. Service was prompt, polite, and professional. Thank you, Frank! More

Service Writers Dealing with Alfredo and the girl which I don't know her name is ridiculous. I was a owner of a VW passat in 2013 and at that time the service writers Dealing with Alfredo and the girl which I don't know her name is ridiculous. I was a owner of a VW passat in 2013 and at that time the service writers were other people. The service writers in 2013 knew warranties with out asking and recalls. Now I own a Jetta and went to get a scan for faults and called previously for information. I've spoke to Alfredo in the past and asked about warranty extensions and he had told me there wasn't one for my car. I called a different VW and they asked for my vin and told me what Alfredo should have weeks ago. So that explains it... The two service writers now don't even consider looking into information to right a wrong. They can't give an estimated time on waiting for a service to be done. I recommend the sales people which are very down too earth, but as far as Alfredo and the other service writer, the girl. There are of no help. Frank Silva is the only service writer that can be reliable. More

Dishonest I have never had such a bad experience with a business that compelled me to write a bad review. I am easily pleased and easy going in most situations. I have never had such a bad experience with a business that compelled me to write a bad review. I am easily pleased and easy going in most situations. However, I feel lied to and my stomach hurts after dealing with this service department. The only Advisor that was helpful was Frank Silva. More

Awesome Service Department Having had made an appointment for the 20,000 mile servicing, I brought in my vehicle in and didn't have to wait long. The service advisor was extrem Having had made an appointment for the 20,000 mile servicing, I brought in my vehicle in and didn't have to wait long. The service advisor was extremely polite and very helpful. More