Prestige Volvo

Easy transaction - Get to YES attitude The dealership was very fair and easy to work with. My sales associate, Tina Bilokin, was SUPER knowledgeable and so friendly. She got me the exact de The dealership was very fair and easy to work with. My sales associate, Tina Bilokin, was SUPER knowledgeable and so friendly. She got me the exact deal I was looking for and went above and beyond to have me happy with my deal. Jake in finance was also incredible. He walked me through the various warranty options, which I normally pass on, but he explained how certain warranties would benefit my specific situation and I bought two of them. He also checked many banks and got me the financing deal I was looking for. I drove down from CT to get this car and they did not take advantage of me not wanting to waste the trip. This was the best buying experience I’ve ever had, and I’m in my 40s, an attorney, and have bought many cars. I highly recommend Prestige Volvo, Tina & Jake!! More

No missed work and a new engine on 150K mile Vovlo This is our probably 6th or 7th Volvo with this dealership. We have purchased pre owned with warranty, new, leased, and continue to return there. Thi This is our probably 6th or 7th Volvo with this dealership. We have purchased pre owned with warranty, new, leased, and continue to return there. This time, my XC60 which I purchased pre-owned with warranty, has exceeded the warranty at this time, however I had complained of oil light on for a while. The car now has 150K miles. I was frustrated as during the warranty period they could not find the culprit. Now, out of warranty, light on again. I spoke directly with Jay Rosen, service mgr. He corrected the problem of no loaner in 5 minutes, and took my car. He found the problem, and was advised by Volvo corporation to replace only pistons. He knew that would suffice for the time being, but would not solve my problem. He advocated for us as loyal customers with Volvo corporation and a new engine was placed in the vehicle. It was covered under the prior warranty (or his budget; whichever), and I paid $1200 for the engine with all of the system flushes and cleaning so that the new engine would not have debris in the newly placed engine. He even spoke with family car mechanic/hobbiest out of state for me to ensure this was the right move as cars is certainly not my specialty. I had a brand new loaner for 2 weeks; only problem with that is that now I want the brand new XC60! He fixed it, performed all of the labor and due to our financial constraints is allowing a 2 month payment plan for the $1200. In the past he has also taken my husbands S40 which has even more miles on it and took it from another body shop which was assigned by Geico, and my husband brought it to him. He addressed the issues we had from the body shop including a new AC which was damaged in an accident, and not working, when the body shop said it wasnt affected. Jay Rosen called Geico, got a local adjuster with whom he works, and directed them come and evaluate. After they spoke w Jay, they agreed to pay for the new AC, which they did. My husband also put a lot of money into his 2006 S40 recently. Its an older car but running ok and we cannot afford a new car now. He did the fixes and saw the mirror cover fell off/was damaged. He told us he would find a part for us somewhere. He hasnt yet but offered, and maybe he will find one on an older car that isnt needed. It's sheerly cosmetic, so we can wait. He is a strong advocate, strong service mgr, and has a heart--he didn't want me to go around with partial fix and be back. He knows I rely on this car to commute a large number of miles daily into NYC. He has also fixed a flat tire in a pinch on our way to Boston; got towed there, no issue and fixed. Then we were on our way. He has authorized and ensured that nearly every issue is resolved and has gone to bat for us with Geico insurance company and with Volvo parts corporate for us. The staff associate Deena has also been very helpful, picking up an issue from her colleague who wasn't able to help us an Deena connected us promptly with Jay to fix the problem of no loaner there. He stepped in and handled and we thank Deena for being a great liaison and also customer advocate. She is friendly and understands when paying for all of these services are hard. She also saved us from an unnecessary scheduled large service as we had recently done some of the items anyway for another reason. She didnt upsell, so she has my trust as well. Bob is our usual go-to and helpful always, this time we dealt for the first or second time with Deena and we were very happy. Finally, General manager, Matthew Haiken is my go to for purchasing. He matches prices, and is fair. Thank you Prestige. We will buy our next from you too. . More

Wonderful experience - Tina is the best! Buying a Volvo from Prestige was great and Tina made the process effortless on our part. She is very knowledgeable and patient and never pushy! We r Buying a Volvo from Prestige was great and Tina made the process effortless on our part. She is very knowledgeable and patient and never pushy! We received quick responses to all of our inquiries - and there were a lot. Tina was very accommodating to find us the right car and price over and over as we decided on different packages/options. Working with the right salesperson makes car shopping simple. More

Great Car-Buying Experience I strongly recommend Prestige Volvo in East Hanover, NJ to anyone shopping for a Volvo in the tri-state area. Everyone I met was pleasant and profess I strongly recommend Prestige Volvo in East Hanover, NJ to anyone shopping for a Volvo in the tri-state area. Everyone I met was pleasant and professional. I never felt pressured or rushed even after the third test drive. Tina and Lindsey knew the cars inside and out and were incredibly helpful during the whole process. I cannot thank Tina enough for giving me her cell phone # and being super-responsive to my follow-up messages and inquiries, as well as for making sure I fully understood all of the car's features before leaving the lot. She is an excellent example of what a sales consultant should be. Jake arranged great financing terms and his expertise and straightforwardness were much appreciated. More

Another great experience This is my second Volvo leased from Prestige and specifically, Ron Landstrom. Nothing but great things to say about the team there and the process - f This is my second Volvo leased from Prestige and specifically, Ron Landstrom. Nothing but great things to say about the team there and the process - from them trying to find my daughter a Pretige teddy bear - to pricing the XC90 very competitively - to them bending over backwards making sure I’m happy. In my experience, you’ll be hard pressed to find a better dealership to do business with. More

Leased a S-90 I cannot express how professional and helpful Patrick Beauford was in the initial presentation of the car and also on some follow up questions I had. I cannot express how professional and helpful Patrick Beauford was in the initial presentation of the car and also on some follow up questions I had. Pat Masone was also very professional in his discussion of the finances and Craig Melquist was very helpful with some of the questions I had. Overall the relaxed and highly professional and low key approach was a major factor in my decision to go with the Volvo. More

Smooth transaction We leased a S60 from Patrick and it was a great experience the moment he took the call. Excellent price, patience and knowledge. Would recommend him t We leased a S60 from Patrick and it was a great experience the moment he took the call. Excellent price, patience and knowledge. Would recommend him to anybody looking for a Volvo. He even had the car delivered to our home. More

expert body repair Great craftsmanship. the quality of the work preformed was beyond my expectations and the price charged was reasonable. the car was ready sooner than Great craftsmanship. the quality of the work preformed was beyond my expectations and the price charged was reasonable. the car was ready sooner than expected More

Prestige Volvo service I've been a loyal Volvo owner for over twenty years. The office admin & sales personnel that I interacted with (Todd Garno - sales) made my purchasin I've been a loyal Volvo owner for over twenty years. The office admin & sales personnel that I interacted with (Todd Garno - sales) made my purchasing decision an easy one. They were outstanding & I was extremely pleased with the value of my 2012 Volvo S60. However, an unexpected problem did come up three weeks after my purchase. One of the cells in my car battery went bad making it impossible to start the car by simply turning on the ignition. Instead I needed several jump starts over the course of several days to start the car. When I brought the car in to to Prestige Volvo (the dealership) to have this issue rectified, Todd (my salesman) interceded on my behalf to ensure that I received a new battery at no cost even though the was no extended warranty coverage for the battery. This service was certainly appreciated! More

Great experience Everyone we worked with to get our new XC90 was so helpful and great to work with. Ron, Craig and Pat made us feel confident we were getting the best Everyone we worked with to get our new XC90 was so helpful and great to work with. Ron, Craig and Pat made us feel confident we were getting the best deal for our family. More