Prestige Volvo

Excellent Car Buying Experience. I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in I have been purchasing and leasing cars for the last 22 years. Every car buying experience is different. One thing I always feel uncomfortable in common is dishonesty, pressure from sales and then when the deal is done, another wave of pressure you get from the finance manager during closing to make an additional profit. I understand that car buying experience is always a tag of war between the dealer and the buyer since the dealer wants to make as much of a profit versus the buyer who always wants to pay less. However, in most cases, this tag of war goes beyond being a pleasant experience that whenever I have another car due for purchase, the stress related to choosing a dealer and the hassle of dealing with the sales person is overwhelming. Another frustrating point to car buying is when I, as a buyer have done all my homework of gathering enough information of market values, expected payments, financing rates, car options and current inventory status of a particular dealer find out that the sales person is either less knowledgeable than me or is deliberately hiding that obvious information to try and make a better deal that would benefit the dealer beyond the norm or market average. Some dealers even go to the extent and try to make you believe that there are additional fees like window etching, new car prep detailing and even protection packages fees that are built into the car and has to be part of the selling price without room to exclude or not buy at the buyer’s discretion. My experience with Prestige Volvo is the best dealer experience I have ever had in my 22 years of car buying/leasing. The offer, counter-offer back and forth process was smooth, all numbers were presented to me was in a transparent manner, I was not pushed to buy add-ons I did not want and there was no unpleasant pressure I could feel from the sales person and also with the finance manager at closing. Most part of my deal back and forth was made via e-mail which was my preferred method of communications since I don't like making personal calls during work hours and the honest explanation I was receiving as to why my selling price and monthly payment had been reached to an agreeable point was also transparent and crystal clear. Other Volvo dealers out there simply did not prefer to communicate with me via e-mail, provided automated answers that were totally off from what I was requesting or asking and/or were hesitant in providing me with transparent written information over e-mail. During closing, finance manager was willing to listen to my needs rather than convince to sell me something that I did not need. I ended up purchasing a lease protection package due to my needs. These are one of the main reasons I gave my business to Prestige Volvo even when I knew that Prestige Volvo was not the dealer giving me the best deal of the century. I had better pricing offers out there but the most important part of being transparent and honest made Prestige Volvo my choice. Will keep posting on how my service experience goes at Prestige Volvo. More

Re-Leased a new XC60, great experience with little hassle! Tina Bilokin, our sales consultant, is awesome. This is our second lease with her and she is very knowledgeable and through about the XC70 lease that Tina Bilokin, our sales consultant, is awesome. This is our second lease with her and she is very knowledgeable and through about the XC70 lease that we returned as well as the new lease on the XC60. She gave us a number of options (lease buyout vs new lease XC90 vs new lease XC60) and we got honest advice (pros/cons) about each option. She explains the cars well and is very adept at dealing with our specific needs (e.g. we needed a rack for our new XC60). Overall, a great experience and I would recommend Prestige Volvo to anyone looking for a solid, safe family car or a really nice, modern SUV (XC90)! I hope that one day Volvo will make an XC90 Pickup Truck ;) More

Always there to help. Jay Rosen and his team are always there to help. They truly care about their customers. I had an emergency repair at 5:15 on a Friday afternoon and Jay Rosen and his team are always there to help. They truly care about their customers. I had an emergency repair at 5:15 on a Friday afternoon and Jay offered to look at the car right away. This dealership has made a lifelong customer out of me. More

No pressure experience The employees from the moment I arrived acted like they were more concerned I have a good car than buying any car that day. I enjoyed the ability to v The employees from the moment I arrived acted like they were more concerned I have a good car than buying any car that day. I enjoyed the ability to visit a few times in the week to decide on a vehicle. I would go back to buy my next Volvo. More

Very pleased with service Everyone was very professional and prompt. Very comforting atmosphere and everyone is super nice. It's a pleasure to bring car for service. I would re Everyone was very professional and prompt. Very comforting atmosphere and everyone is super nice. It's a pleasure to bring car for service. I would recommend prestige Volvo to everybody. Looking forward to next visit More

Jay Rosen is the consummate professional. Jay's years of experience at Volvo and his impressive people skills make him a major asset of prestige. A car can be repaired almost anywhere. Most im Jay's years of experience at Volvo and his impressive people skills make him a major asset of prestige. A car can be repaired almost anywhere. Most important is the interaction with the customer and their experience. Rarely do you get a manager with the knowledge and ability to effectively communicate with a customer. You have that in jay Rosen Bravo Prestige!! More

Love my new car!! Can't say enough great things! I love the car! And was very pleased with the niceness that came from Ron and the Dealership! Ron took so much time to Can't say enough great things! I love the car! And was very pleased with the niceness that came from Ron and the Dealership! Ron took so much time to go over all details of the car! More

Par excellence. Jay Rosen and his team have provided top notch service for many years for my cars. He personally made certain cars and family were safe. And he and Jay Rosen and his team have provided top notch service for many years for my cars. He personally made certain cars and family were safe. And he and his staff bent over backwards to be accommodating. The level of trust I have with this outfit is priceless. I recently relocated, but continue my relationship with the dealership, particularly service. I was in the area last week and was able to come by to have a concern checked out immediately, and expertly. This group should be training others as to "how it is done". I consider myself fortunate to be a longtime client. Well done! More

Exceptional care on demand I called Jay with only a few minutes left before closing because I needed a new tire. Another volvo dealership told me i was out of luck and scheduled I called Jay with only a few minutes left before closing because I needed a new tire. Another volvo dealership told me i was out of luck and scheduled me an appointment 2 days later. Jay IMMEDIATELY took me in and had the tire switched out in minutes. The speed and excellence of service made my day. More

I will never leave you hanging! As we were about to leave for a beach vacation early morning last week we woke up to a check engine light on. Jay fit us in right away, truly caring t As we were about to leave for a beach vacation early morning last week we woke up to a check engine light on. Jay fit us in right away, truly caring that he didn't want our family on the road without the car being checked out. Half an hour later we had new spark plugs and hit the parkway. Jay is personable, empathetic and has a sense of urgency. It's no wonder he has 30 years service experience because he is such a quality person! Thank you so much, Jay! More