Prestige Volvo

Not Responsive and Not Addressing Customer Issue I purchased a 4 year-term CNA Preferred Tire Care contract with Prestige Volvo on my lease vehicle which was paid upfront. According to the CNA Prefe I purchased a 4 year-term CNA Preferred Tire Care contract with Prestige Volvo on my lease vehicle which was paid upfront. According to the CNA Preferred Tire policy, cancellation request should pro-rata refund to the lienholder (Prestige Volvo). I pulled ahead (6 months) my lease Volvo (39 months lease) and picked up another Volvo. Per CNA , the company will return money to Prestige Volvo and as a customer I should receive a pro-rata refund (approx. 1 year) from Prestige Volvo. I left 4 messages for the Finance Manager, Pat Masone and his assistant but I did not received a call back. I reached out to the General Manager Matthew for his help and he told me that CNA does not provide pro-rata refund. I am really disappointed of how this was handled even though I was a long term customer with this dealership. I spoke to CNA Tire Care and the company explained clearly of the cancellation request and the pro-rata refund but yet I heard a different story from the dealer. It really discourages me to refer friends and family. Although, I often go to the Service dept because the quality of service is good. More

Such a wonderful experience buying a car It's never been fun or easy buying a car , especially because I am a woman (who loves cars)and whose husband has no interest in cars. Most dealership It's never been fun or easy buying a car , especially because I am a woman (who loves cars)and whose husband has no interest in cars. Most dealerships are chauvinistic and very unfriendly to women. That could not be farther from the truth at Prestige Volvo. Ron was patient , never rushed me, and found me a 201 7 XC60 at a great price. His no pressure style was such a refreshing change from most other car buying experiences. I am so happy with the car I bought and feel that I ended up with the best car for myself and family. This is the second car that I have bought from Prestige. I highly recommend Prestige Volvo. They put the customer and their needs first. More

Good experience I was happy for my sales experience at Prestige - thank you to the professional and knowledgeable staff who were able to answer my questions. The dea I was happy for my sales experience at Prestige - thank you to the professional and knowledgeable staff who were able to answer my questions. The dealership itself is very nice - new building with a very nice atmosphere. Thank you all for helping me with my new car. I would definitely buy from this dealership again. More

I liked the non pressure style of the dealership. Salesman, Stacey, was low key, no pressure but very helpful with every question we asked. Everyone we worked with was professional, courteous and eag Salesman, Stacey, was low key, no pressure but very helpful with every question we asked. Everyone we worked with was professional, courteous and eager to help. More

Great dealership Ron, PJ and Pat were great throughout the entire car buying experience. They explained the workings of the in depth and the terms of the financing. Ron, PJ and Pat were great throughout the entire car buying experience. They explained the workings of the in depth and the terms of the financing. Best car buying experience I ever had. More

Auto Body Service The car was fixed within the expected time frame. The Service Director, Jay Rosen explained the issues and process clearly and was extremely professio The car was fixed within the expected time frame. The Service Director, Jay Rosen explained the issues and process clearly and was extremely professional and helpful. The entire process was smooth and the work was completed as stated. More

Excellent I leased my S90 from prestige. The entire process was easy and pleasurable. More importantly, MY car needed a software update, and I contacted my loca I leased my S90 from prestige. The entire process was easy and pleasurable. More importantly, MY car needed a software update, and I contacted my local dealer who told me they don't have an appointment for a week and a half! Jay at Prestige said to bring it in right away and he'll take care of it. As soon as I got there, Jay hooked up my car, updated my software, and even gave me a wash. He is such an easy, and great person to deal with. Don't take my word for it check them out yourself! More

Fantastic Service - Will Come Here Again Next Time! It was a pleasure to buy our S60 from Prestige Volvo. We called the dealership to inquire about a few used cars and Steve Badian answered all of my q It was a pleasure to buy our S60 from Prestige Volvo. We called the dealership to inquire about a few used cars and Steve Badian answered all of my questions. We set an appointment to meet with him and drive the cars. He had them ready to go when we arrived with the carfax reports. Steve is genuinely a nice person and we appreciated his honesty. We were amazed at how much he hustled on a very busy day to accommodate us and his next appointment. We thought we'd have to make a repeat trip to complete the purchase, but he knew we made a long trip from CT, so he made it all work in one day. The service didn't end there. We had some paperwork and accessories lost in the mail after the purchase, and he worked hard to track it down for us. Make an appointment with Steve - you won't be disappointed. The dealership is very nice too - modern building with nice waiting area and pleasant staff + huge inventory! We'll be back for our next car for sure. More

Nothing but fantastic Great service and atmosphere. TIna, Alex and team couldnt have worked harder to get us the best deal possible. No other dealer compares to Prestige Great service and atmosphere. TIna, Alex and team couldnt have worked harder to get us the best deal possible. No other dealer compares to Prestige More

Knowledge and Patience Best car buying experience I have ever had. In and out of the showroom in about 3 hours. Tina is handled all aspects of the sale extremely well. She Best car buying experience I have ever had. In and out of the showroom in about 3 hours. Tina is handled all aspects of the sale extremely well. She had full knowledge of the car she was selling and took the time to explain all the features of the S60. Extremely patient. Have no problem with recommending Prestige Volvo to family and friends. More