Prestige Volvo

Fraudulent / Dishonest / Unprofessional I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed bel I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed below: 1. Vehicle was fraudulently listed as having 52k miles. After purchasing the vehicle, I recognized that it actually had 57k miles (a difference of 10%). Kelley Blue Book values the difference at $250. The dealership refused to compensate me for this difference. When I called them about this I was told “It must have been a typo”…how convenient 2. Vehicle only came with one key (as opposed to the typically two keys, especially considering that it was purchased from a Volvo dealership). This was not revealed to me until after I signed the paperwork to purchase the vehicle. The manager of the store committed to sending us a 2nd key which never occurred, nor would he respond to my follow-up. When I called about this I was told “You can’t expect two keys with a car that is 10 years old”…Really? 3. The dealership was supposed to send us our license plate and registration within 15 days which is when the temp tags expired. We did not receive the plate and registration for more than 3 weeks so I was unable to legally drive the car. After multiple inquiries about the missing tags went unanswered, they finally committed to sending me an extension letter, however that never happened. When the tags were finally delivered it was delivered to the wrong address (even though they specifically told me that they would call to confirm the delivery address prior to sending). 4. The owner’s manual was missing which I did not discover until several weeks after the vehicle purchase. The sleeve for the manual was in the glove compartment, but it was filled with other documents in a deceptive manner. 5. Upon receiving letters from various financing companies after purchasing the vehicle, I learned that several financing options were withheld from me. I specifically stated that I wanted to consider a longer-term financing option and was told that 5 years was the longest that any of the lenders would agree to. However, I received an approval letter several weeks later from a lender which offered a 6.5 year term. The only logical explanation for this is a lower kick-back from this lender…Why else would the offer not have been at least presented to me…Totally unprofessional!...When I called about this I was told that “it must not have been a good offer”…That is a decision that is up to me to make; not them More

Quality Service and Customer Satisfaction We recently purchased a pre-owned vehicle from Prestige Volvo through sales agent Deborah Amster. Our experience was smooth and pleasant. The dealersh We recently purchased a pre-owned vehicle from Prestige Volvo through sales agent Deborah Amster. Our experience was smooth and pleasant. The dealership itself was clean and well organized. Deborah was a knowledgable sales woman who knew her product and went the extra mile to help customers feel informed. She did a great job providing honest feedback about the product we were purchasing and never once shared negative information about another company's product. Her main objective was to help the customer recognize why her vehicle has earned the reputation that it has. She showed the many features of the vehicle we were inquiring about and made sure we were comfortable throughout the process in terms of product knowledge, pricing, and sales pace. We would work with Deborah Amster exclusively again in the future. When Deborah introduced us to her colleague Pat in finance we came to appreciate his calm and patient manner in providing financial information without rushing us. We highly recommend both the Prestige Volvo dealership of East Hanover and sales agent Deborah Amster. More

My Heroes My husband and I walked into Prestige Volvo ready for a whole new experience in car shopping. At Prestige Volvo, they respect and uphold the reputatio My husband and I walked into Prestige Volvo ready for a whole new experience in car shopping. At Prestige Volvo, they respect and uphold the reputation of a Volvo, which is the best there is. We worked with Deborah and she truly cared that we had such disappointing and frustrating experiences with previous dealers. She took great care of us. I told her what I wanted and she delivered. She took time to introduce me to my new car and always gave her undivided attention. A few words to some up our experience with Deborah and Prestige; Efficient, Quality, Exceptional, and of course, Prestigious. More

East or West Prestige Volvo is the best Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is has excellent modern facilities where data gets displayed on a large screen. The employees are patient and work in your best interest with no selling pressure. It truly is a nice place to do business. More

Leasing a second Volvo wagon We worked with Rich on our first leased wagon, and we returned to Prestige after he helped us research our second lease. He has been very helpful an We worked with Rich on our first leased wagon, and we returned to Prestige after he helped us research our second lease. He has been very helpful and efficient, and seems to value our relationship with him and the dealership. Rich has made himself available to handle all issues involved with a lease agreement. More

Best Volvo Dealership in Tri-State Area After several weeks of online searching and visiting dealerships, we were very pleased to find our dream car, a certified preowned 2012 S60 with Debra After several weeks of online searching and visiting dealerships, we were very pleased to find our dream car, a certified preowned 2012 S60 with Debra. She is very pleasant to work with and extremely patient with our questions and inquiries. She recommended a couple cars exactly what we are looking for. After getting the transaction done, she walked us through all the functionalities of the car and spent a lot of time helping us personalize the settings. I highly recommend Debra and Prestige Volvo to anyone looking for their dream cars. More

Found our car and love it! Debra was a pleasure to work with and knows the Volvo brand well. She was patient with us and knew our needs allowing us to choose the car we wanted a Debra was a pleasure to work with and knows the Volvo brand well. She was patient with us and knew our needs allowing us to choose the car we wanted and not the one she wanted to sell us. The price was great, the car was just what we wanted and Debra made the process easy and painless. Would recommend Prestige and Debra to anyone looking to purchase a new or used Volvo. More

Very disappointed We have owned Volvo’s since 1986 starting with a 240 GL stick shift wagon purchased at Clark Volvo in Plainfield. Over the years, our family has purch We have owned Volvo’s since 1986 starting with a 240 GL stick shift wagon purchased at Clark Volvo in Plainfield. Over the years, our family has purchased 4 and leased 1 Volvo from Prestige Volvo in East Hanover. My experience these past few days dealing with the service center can only be described as incredibly disappointing with the worst customer service I have ever encountered. When initially dropping my car off the night before, it was if I was bothering the service representatives. The next day I waited patiently for a phone call to inform me of “what the problem is” but no phone call was received. I had to call 4 times in order to obtain any information. Finally, I was told they couldn’t find anything wrong with the car. They were going to keep the car overnight which was fine so again the next day I waited for a phone call to let me know “what was wrong” and again no phone call. I called multiple times, being put on hold, getting answering machines and again finally when I became annoyed I was transferred to Bill. He did not have any answers for me, they couldn’t find anything wrong and “would call me right back” 3 hours later, still no call, I called again only getting voice mails of multiple service representatives. Finally calling again, I was able to speak with Jay, who was sincerely apologetic however they were still not able find what the matter with my car was as “no codes” came up and on test drives no difficulties were found. Would a phone call to let me know that they still couldn’t find a problem be an unreasonable request especially since less than 6 weeks before we spent a large sum of money on routine maintenance? I can understand in this day of technology not being able to troubleshoot the problem without a code being displayed but what I can’t understand is the profound lack of consideration and poor customer service. The courtesy of a phone call would have made all the difference. More

We had a great experience with Debra! Deborah Amster was fantastic! She understood our needs, worked with us on the price, and we were happy with the deal we got. Debra made sure that we Deborah Amster was fantastic! She understood our needs, worked with us on the price, and we were happy with the deal we got. Debra made sure that we were happy every step of the way. We had a very good experience workng with Debra and the rest of the Prestige staff. Crystal and Rod New York City More

Wonderful customer service! As nervous as I was to buy a new car, Tina took that all away! She is fully knowledgeable about the Volvos, friendly and I felt no pressure when buyi As nervous as I was to buy a new car, Tina took that all away! She is fully knowledgeable about the Volvos, friendly and I felt no pressure when buying my S60. The car buying process at Prestige Volvo was nothing like I imagined! All my future cars will be through Tina at Prestige Volvo. More