Prestige Volvo

Prestige Volvo was great. From designing the car to ordering the car to negotiating price to accepting delivery to training, Prestige was great. I live in Manhattan and went t From designing the car to ordering the car to negotiating price to accepting delivery to training, Prestige was great. I live in Manhattan and went to Prestige in New Jersey because dealers in Manhattan and Westchester were disappointing in terms of customer service. Tina at Prestige was fantastic. I got amazing customer service (timely and substantive responses) and somehow that great customer service came with a better price as well! What a great leasing experience. More

very good experience Lindsey was very helpful. Most of my contact with was over the phone. I told her what I was looking for and she did some researched called me back wit Lindsey was very helpful. Most of my contact with was over the phone. I told her what I was looking for and she did some researched called me back with some options. She gave me the time needed to make my decision. Called her back to make arrange me my to meet her and pick up my vehicle. Day of picking up my vehicle we did the return of my previous Volvo and picked up my new vehicle and in about two hours was on my way. That's what I call service. More

Another AMAZING Purchase! Prestige and Joel Casser once again got me the most amazing deal on a Volvo. I don't understand why people buy Volvo's anywhere else. The staff ther Prestige and Joel Casser once again got me the most amazing deal on a Volvo. I don't understand why people buy Volvo's anywhere else. The staff there takes the time to find exactly what you want to make sure that you are 100% completely satisfied. More

Botched the job and fished for extra work - not going back Took my sedan to Prestige this summer to get some exterior lights fixed. It was my first (and last) visit. When the service rep (Bob Knott) called t Took my sedan to Prestige this summer to get some exterior lights fixed. It was my first (and last) visit. When the service rep (Bob Knott) called to update me on the work he reported not one but three other issues which needed to be addressed asap. One item would have involved putting my car up on a lift to diagnose. And for two of the three items he went on to explain how something else might be found or needed in the repair process. I tuned out after he said the brake fluid was bad. It was changed 15 miles before I got to Prestige by my trusted mechanic. Did my guy screw up the brake fluid change – maybe, but I doubt it. There was no explanation about why they even looked at my car beyond what I asked them to do. Maybe I would have felt better if they said they did a thorough courtesy check on the house because it was my first visit. Did they think I was a car neophyte or a nervous nellie? Unfortunately, not only did they come off as dishonest by fishing for work to be done, but also they didn’t even fix the bulb I specifically asked them to look at! Yep that’s right. So I had to go back again. All I got from Bob was “that’s weird”. No apology for wasting my time having to go back. At least when I went back the second time at the time slot I requested they took me right away and I was in and out. There seems to be a cultural issue at Prestige about service that’s just slightly off. They have service reps highlight “outstanding” on your invoice and inquire about whether you are getting a high service level. But it seems almost like bullying when they know most people won’t actually respond to say well you could have done this or that better. Kind of like a retail store with a tip jar in huge letters but yet they have a few surly employees who think any average interaction should result in some money coming their way. Guys this should have been a pretty simple transaction. All I asked you to do was check out a few light bulbs and you managed to leave a very bad impression. Not going back. More

Excelent service Thank you Prestige Volvo.! Thank you Service Department of Prestige Volvo! Thank you Jay Rosen for excellent job ,done for my C70. Best regards, y Thank you Prestige Volvo.! Thank you Service Department of Prestige Volvo! Thank you Jay Rosen for excellent job ,done for my C70. Best regards, your long time customer (over 18 years) Leon Burshteyn More

Go to Prestige for your Volvo Our family have gone to Prestige for our Volvos for years. We had both leased as well as purchesd used certified. We have nothing but the best to say Our family have gone to Prestige for our Volvos for years. We had both leased as well as purchesd used certified. We have nothing but the best to say about everyone at Prestige Volvo and have recomended this dealership to a number of friends and family members. Matthew Haiken and Jay are outstanding and go out of their way to keep Prestige customers happy. More

Very pleasant and helpful staff- will use again We recently leased a 2015 S60 from Lindsay at Prestige Volvo. She was the only person there I spoke with, and she was the most helpful and pleasant c We recently leased a 2015 S60 from Lindsay at Prestige Volvo. She was the only person there I spoke with, and she was the most helpful and pleasant car dealer I've come across. She was wonderful to work with, and had answers to all my questions. Because of her, we will definitely go back to Prestige Volvo when it's time for our next car. It's a wonderful thing to feel that the dealer is trying to help you instead of trying to take advantage of you -- very highly recommended! More

Great Experience I just bought my first Volvo from Prestige. I had originally intended to simply go in and look around and maybe take a test drive, not to make a purch I just bought my first Volvo from Prestige. I had originally intended to simply go in and look around and maybe take a test drive, not to make a purchase. However, Deborah Amster-Smith convinced me otherwise. She was incredibly knowledgable and experienced with Volvos, and took extra care to insure that I understood every facet of my new S60. She stressed the importance of coming to her with questions at any time after the purchase, and really made me feel like I was in good hands. I would also like to comment on Pat Masone, who was a delight to work with when it came to financing and paperwork. I would recommend Prestige Volvo to absolutely anyone looking for a car. More

Excellent service, patient customer service We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding o We have an older XC90 that we want to keep going as long as possible. Prestige Volvo and Patricia Summerville in particular, were very understanding of our goal. She was patient as I did my usual 25 questions about each service, and did her best to get us the right service for us (versus pushing only "standard" services as some dealerships do ). Very nice, very professional and patient. The service manager there, Jay Rosen, has been very helpful to us as well, personally helping us diagnose issues, and, arranging for assistance from Volvo headquarters on repairs. Great dealership. More

Our most pleasant car buying experience We recently purchased our first XC90 from Prestige Volvo. We initially made an online inquiry and their response was really quick. The sales person wh We recently purchased our first XC90 from Prestige Volvo. We initially made an online inquiry and their response was really quick. The sales person who helped us was Tina Bilokin. She was wonderful to work with, very knowledgeable about the car, and not pushy. My husband was able to negotiate the purchase price of the new car and our trade-in with no hassles at all. Our overall buying experience was so easy, we almost think it's too good to be true! (Previous car buying experience in another dealer was horrible.) Tina took care of all our concerns, and even made the extra effort to install our license plates when the registration documents arrived several weeks later. More