Prestige Volvo

Prestige Volvo came to the rescue Having initially obtained my xc60 from another dealership in the area, I was very upset when no one would help me after several urgent service lights Having initially obtained my xc60 from another dealership in the area, I was very upset when no one would help me after several urgent service lights came on in my car. Jay Rosen at Prestige Volvo took me under his wing and accommodated service for my car right away. He put my mind at ease and treated me with customer service that I've never experienced before! As a mom who drives a Volvo for the safety reputation, my main concern was getting the issues resolved quickly so that I could drive my 2 year old son around without worry. Jay and his team fully understood that and made sure to fit us in and get the job done- even though we leased from someone else. Needless to say, my lease is up soon and we will only be shopping at Prestige! Jenelle was also extremely helpful in setting my appointment up. She was wonderful. More

Outstanding Customer Service Experience Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am v Jay is outstanding!!!! I recently had a transmission replaced here. The service was Excellent. I was well informed about the work being done. I am very happy about the quality of work performed on my car. It drives great. I highly recommend this Volvo sevice department and dealership. Thanks a million for the outstanding service Jay and the entire Volvo staff. More

Exceptional Customer Service Experience. I was on my way to work when I noticed an issue with my car. I was noticeably upset when I called prestige Volvo. I spoke with a gentleman in the se I was on my way to work when I noticed an issue with my car. I was noticeably upset when I called prestige Volvo. I spoke with a gentleman in the service department who immediately put my mind at ease. I’m regret that I don’t recall his name. However, he was extremely courteous, helpful and reassuring. With a snowstorm on the way, he understood the importance of repairing my car as soon as possible. While this event occured over the winter, it has always been my intention to say thank you for providing outstanding customer service. P Villanueva Montclair, NJ More

No Hassal For This Buying I just bought a brand new 2015 Volvo S60 T5 Premier with BLIS. The overall experience with Mr. Paul Davis and the dealership was excellent. I was comp I just bought a brand new 2015 Volvo S60 T5 Premier with BLIS. The overall experience with Mr. Paul Davis and the dealership was excellent. I was completely satisfied. He got me the test drive, provided me with all the information I wanted, and helped me with financing. He is straight-forward, friendly, helpful and very knowledgeable. Overall he did an excellent job. More

went from an Audi to Volvo. Had a great experience. My sales person was Lindsey Mastroianni. She was wonderful. Very upbeat!!! She had a way of getting me really excited about driving a Volvo. When My sales person was Lindsey Mastroianni. She was wonderful. Very upbeat!!! She had a way of getting me really excited about driving a Volvo. When the numbers came out a bit over my head, Lindsey worked with the finance department to find a way to best accommodate me regarding a lease price. She was simply wonderful. I can't say enough about her! More

"It doesn't get Better than Jay Rosen" My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step My daughter bought her first new car from Prestige Volvo after going to several other Dealerships. As the protective Father I went with her every step of the way and was impressed with the whole buying process at this location. This dealership was over two hours away from us but we felt we were going to have the best experience at Prestige Volvo, and we were right. The car was a 2015 loaner with hardly any miles at all on it but had a scratch on the front fender which when we picked up the car the paint repair was noticeable. I told Jay I wasn't happy as he agreed it wasn't right and couldn't apologize enough and said the guy is usually very good! I told Jay that instead of having their guy repaint the bumper, I wanted to take it to a professional auto body repair place and have it done right for my daughter and that I just didn't trust their guy that did this. Jay agreed and immediately said "if I have to put a new bumper on the car to make it right for your daughter, that's what I'll do!" I later explained to Jay that after taking it to several places and still having mixed emotions about what each one wanted to do and the fact that they all said because it's the front bumper which is taking the biggest impact of wind, debris and whatever else is throw at it, as good as the clear coat is that they were going to put on, it STILL won't be as good as the Factory finish! I told Jay that it's my daughters first new car, she's making payments for the next 6 years and with that, Jay didn't hesitate one bit to stop me in mid conversation and say "I want your daughters car to be right, I'm ordering you a new bumper! When it comes in, I'll put it right n for you as you're waiting so you guys don't have to drive the four hour round trip again to pick the car up!" That is exactly what Jay did and how it played out. Yesterday my daughter and I drove up, Jay gave us a loaner car, we went for breakfast and killed 3 hours and drove home with the new bumper on the car. It doesn't get much better than that! Thanks Jay! More

The Complete Experience My experience at Prestige Volvo was the most pleasant and positive auto transaction i have ever had! Tina responded to my first inquiry and followed u My experience at Prestige Volvo was the most pleasant and positive auto transaction i have ever had! Tina responded to my first inquiry and followed up constantly until she found me the perfect vehicle, worked with Chris to negotiate a terrific price, had everything prepared for me to finish with Pat, then spent an amazing amount of time with me to explain every function and detail of my new XC60. This is my 9th new car purchase; I can truly say i have never felt so satisfied and well attended! More

Exceptional Customer Service I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've b I was recently in an accident and my car was not only damaged but had obvious mechanical damage as well. I immediately called Prestige Volvo as I've been a loyal customer and always had a positive experience there. When I called I got Janelle, who assured me I would be well taken care of and was patient with me as I was somewhat distraught after the accident. She called Roadside for me and had a rental set up for when I arrived. She met me and went over everything. After that service manager Jay Rosen kept in touch and gave me status updates on the car. Insurance attempted to drag their feet and Jay handled them with extreme professionalism. Their were no delays, no surprises, and my car is as good as new. Being in an accident was truly a scary situation for me, but Prestige went above and beyond in easing my worries and making this process painless. Thank you!!!! More

Customer The service department, and Bill Dempsey in particular, are always professional and helpful. Bill goes the extra mile to provide great service. When I The service department, and Bill Dempsey in particular, are always professional and helpful. Bill goes the extra mile to provide great service. When I call with an issue with my Volvo, the answer is always "no problem." Bill has stayed late to make sure my car was properly cared for and has been very accommodating in getting my car back to me after service. More

Great folks--refreshing experience Paul was accommodating--knowledgeable. He didn't flaunt his knowledge, just simply exhibited his Volvo experience and was very accommodating. He del Paul was accommodating--knowledgeable. He didn't flaunt his knowledge, just simply exhibited his Volvo experience and was very accommodating. He delivered on all things discussed, incredible attention. I dreaded going into the finance department--then I met Pat. Great guy--straight shooter--I never buy warranties and generally I am not nice when they are brought up. We had a discussion--Pat was honest and effective--I bought the warranty as well. I will buy from these guys again--they take the pain out of used cars. Pay them a visit, you won't regret it. First time walking out of a car dealer without the feeling I have been robbed (my 12th car purchase) More