Prestige Volvo

My Review: Chris was very helpful in choosing a car and My Review: Chris was very helpful in choosing a car and negotiating a price as I have come to expect at Prestige Volvo. I would not go anywhere else My Review: Chris was very helpful in choosing a car and negotiating a price as I have come to expect at Prestige Volvo. I would not go anywhere else to purchase or lease a new Volvo. The customer service and maintenance is unmatched by any dealer in New Jersey. More

My experience with Debra Smith was so much more than I can put to words. Debra is kind, informative, understanding, honest, and incredibly genuine. The cliche, "She had me at hello" fits my experience m can put to words. Debra is kind, informative, understanding, honest, and incredibly genuine. The cliche, "She had me at hello" fits my experience more than any review I can give her. After our first test drive I knew that I would not only go to no other dealership, but I would never, and will never go to any other sales person. I am now driving my brand new XC90 and I have never been so excited to drive! I am incredibly grateful for her involvement in this purchase. She knows the brand of cars that she is selling, and she understands the individual needs of the people she is working to inform. She even made it a surprise. From the bottom of my heart, I am so thankful for her efforts. We were so impressed with her that my husband acquired a new car the very next day! Thank you, Debra and all of the staff who helped make my surprise possible. I will never forget my "Red Bow" experience. **Leigh & Jake Gillespie More

Chris was extremely helpful in choosing a car and negotiating a price as I have come to expect at Prestige Volvo. I would not go anywhere else to purchase or lease a new Volvo. The customer service a negotiating a price as I have come to expect at Prestige Volvo. I would not go anywhere else to purchase or lease a new Volvo. The customer service and maintenance is unmatched by any dealer in New Jersey. Volvo puts out an exceptional car that is unmatched by any other brand currently on the market. Prestige Volvo only furthers the Volvo brand with their service, quality, and management. More

Very sincere upfront people. Lindsey Mastroianni was incredible. Professional and sincere but just plain down to earth. The process was so smooth and customer service was Excellent. No badgering. They incredible. Professional and sincere but just plain down to earth. The process was so smooth and customer service was Excellent. No badgering. They will work with you and for you. They don't just sell you a car, they sell their commitment to you as a valued customer. More

I had been looking for a used SUV and came across an ad for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted for one at Prestige Volvo. Knowing they they had been in business for years, I went to look and take a test drive. They were quite honest and exerted no sales pressure at all. They followed up with an email a few days later asking for my thoughts, and as it turned out, I had decided to purchase the vehicle. Tina and Pat made it very easy, and I will gladly recommend doing business with them to anyone I know interested in one of their vehicles. More

Found a brand and model I was interested in on line. Tina Bilokin responded to question in minutes and set up a test drive for later that day. Initially the value was similar but not better to a newer, lower Bilokin responded to question in minutes and set up a test drive for later that day. Initially the value was similar but not better to a newer, lower mileage vehicle at another dealership and we were inclined to pass on Prestige. Working with the sales manager Tina was able to get the deal done by presenting our position as buyers and where we felt the value could be increased in the Prestige offering. In all we are very pleased and would recommend to our friends. More

Right from the moment I entered the dealership i was very well received. Tina was exceptionally friendly and knowledgeable. She did all she could to accomodate me including changing her previous appointment. well received. Tina was exceptionally friendly and knowledgeable. She did all she could to accomodate me including changing her previous appointment. Manger Chris was also very friendly and explained the whole deal to me. Tina was very thorough and went in details about the features of the car I bought. Showed me all the functions and how to operate them. She was fabulous. She was upfront and answered all my questions in details. More

By far the best car buying experience I have ever had. I was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very eas was coming off of my lease of my 2010 Volvo S-80 and was looking for a XC 60 premier plus R design. As you may be aware the R design is not very easy to find especially in a premier plus. I first went to the dealer I originally leased the car from and after 2 months of me calling them to see if they located the car I decided I needed to go elsewhere. I filled out an online appraisal for my car on prestige Volvos website and in minutes received a personalized video message from Joel introducing himself and what he could do for me. I was so impressed by the message I gave him a call. Joel knew every detail about the car and was very helpful. Once I explained what I wanted he told me to give him until the next morning to find it. Well, he found exactly what I was looking for at the dock in New Jersey. He called me as promised and told me where the car was located. I completed the entire sale with Joel over the phone and in about a half hour and my car was ordered!! He explained to me that the car can be there quickly but most likely about 4 to 5 days. Within two days my car came in. Not only did Joel call me to tell me it was in, but he sent me pictures of the car on the lot!!! Now that is customer service!! I showed up on Saturday to pick up my car, it was pouring rain and they has the car inside so they could show me all the features (great touch). The finance manager had all my paperwork ready and I was done with him in less than 20 minutes!! The deal was EXACTLY what they discussed with my on the phone and not a penny more. The person (Don) who went over the features with me even used his own cell phone to call sirus radio to transfer my subscription from my old car to my new car. I did not at all feel rushed and to be honest if I would have asked 100 more questions I think he would have been happy to answer them. To add to all of this at the very end the owner of the dealership came to shake my hand and thank me, rare to see that these days. Don then provided me with Teddy bears for my children ( a nice surprise) and I was on my way. I am in a very customer focused business and I have not seen anything like this in a long time. I can tell you if everyone in the car business did this they would see their sales numbers sky rocket. I will truly go out of my way to recommend the prestige Volvo team and will certainly return to buy my next Volvo. More

After requesting quotes from a variety of dealers, I After requesting quotes from a variety of dealers, I receive an immediate email from Tina at Prestige. She addressed the questions I had in my email After requesting quotes from a variety of dealers, I receive an immediate email from Tina at Prestige. She addressed the questions I had in my email regarding the C70 I was interested in and was able to give an idea of price. Unlike other dealers who sent emails with basic information and then left me to do the work, Tina sent a friendly, personal email that was informative and more professional than any of the others I received. She provide regular and immediate follow-up to my inquiries and questions, but was not the typical pushy car salesperson. While we spoke on the phone as I did with other dealers, Tina was amenable to allowing me to shop on my terms - my work and personal schedule required me to pursue much of my search via email and some phone follow-up. While other dealers either refused to work that way or required that I come in to discuss the car and pricing, Tina was able to do much of this without requiring me to be onsite - it was a great help and relief for me. And best of all, she was able to locate and procure a car that filled my needs (from a limited market) while others didn't want to bother searching ("sorry, we don't have any here"). It was particularly rewarding because she was able to get me the car I wanted at a significantly lower price than other dealers I received quotes from. After I agreed to purchase, the follow-up continued - she worked hard to get the car I ordered in and available to me. She took time to answer any questions I had and vowed to continue to do so even after I drove off the lot. TIna was a pleasure to deal with - diligent, pleasant, helpful. It was a low pressure, focused process for me in making my purchase and I look forward to dealing with Tina as a new owner of a C70. I strongly recommend that anyone looking to purchase a Volvo speak to Tina. More

This is the second Volvo my wife and I purchased at Prestige Volvo in East Hanover and we have had a terrific experience both times with the sales dept., service dept. and over all at this dealer . Deb Prestige Volvo in East Hanover and we have had a terrific experience both times with the sales dept., service dept. and over all at this dealer . Debra Amster Smith has not only been our sales person , but we consider her a friend and part of our family through just buying a car. There are many reasons we keep coming back , but service and Debra top the list !!! Sincerely, Danielle & Michael Genovese More