Prestige Volvo

By far, this was the BEST major purchase (including non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question non-car) event we have ever experienced! Everyone associated with this dealership treated us royally! No question went unanswered. And, any question was answered patiently, professionally and knowledgably, giving us complete confidence in this new car purchase. I feel we have made new long term friends at Prestige Volvo. We would recommend this dealership without hesitation to anyone interested in purchasing a Volvo. Thank you for a wonderful experience. The Coopers More

We had a wonderful experience at Prestige Volvo. We previously owned a Volvo for 11 years prior to our purchase and knew we wanted another Volvo. Our salesman Chris Parada was excellent. During the sa previously owned a Volvo for 11 years prior to our purchase and knew we wanted another Volvo. Our salesman Chris Parada was excellent. During the sales process, he took the time with us to explain the different types of engine in the model we were looking at and reviewed all the options in the car. He really worked with us so we were able to purchase the Volvo XC60 we wanted with all the options we wanted within our budget. The timing of the transaction was impecable, we were able to have the financing approved the next day and pick up our car the following day. When we picked up the car, Chris spent the time with us to go over every feature in the car and synch in our phones on the bluetooth. It was never so easy to purchase a car! We were also very impressed with the Prestige Dealership and all of the ammenities offered to the customers, such as loaner cars, pick up from your home to have your car serviced, and a service to drive you to work if you drop off your car. The dealership also washes your car when it comes in for service. The dealership and salesman Chris Parada are top notch and we give them a rating of 110%. We highly reccommend the Prestige Volvo dealership to anyone who is interested in buying a car. More

We went to East Hanover Volvo (Prestige Volvo) to look over their used Volvo selections. We spotted a used base-model 2008 S80 with 20+K miles and began talking with Rich Curto about the differences betw over their used Volvo selections. We spotted a used base-model 2008 S80 with 20+K miles and began talking with Rich Curto about the differences between CPO and factory warranties. Rich told us the car did not come with the balance of the factory warranty, then he retracted his statement when I pointed to the window sticker and asked him to explain why the window sticker said it did. Everyone can make an honest mistake, sure, but as the conversation went on, we felt Rich was being purposefully obscure about whether or not the car carried the balance of the factory warranty or whether it was a CPO car (and whether or not it, like some other offerings on the lot, had undergone the CPO process already) so that this could be leveraged to the dealership's advantage should we decide to make an offer on the car. At the conversations end, we still didn’t know what type, if any, warranties came with the car. After that miserable exchange, we reluctantly agreed to test drive the white 2008 S80 knowing full well the dealership was asking $4K more for the car than the Edmund’s TMV estimate for that particular car. Yes, I do price research before I set foot on a car lot. While on the test drive, hardly anything about the car was explained to us. The car was filthy. It look like someone splattered coffee on the roof liner and passenger-side sun shade. We were told they would “clean it up if we decided to purchase it”. Gee, thanks. You would think they would address some of the more obvious dirt prior to displaying a car for sale. Guess not. The ride of the car was wishy-washy and when I made mention of this I was told, “that’s how the car rides, it’s used, after all”. Well, no, I don’t buy it because I drove an S80 at another dealership and the ride was superb. After the test drive we were ushered inside. Feeling uncomfortable with this experience we told Rich we were headed to Ramsey Volvo. Rich asked us what it would take to get us to take the white S80 and “forget about Ramsey”. We didn’t even like the car and he was still trying to sell it to us. Perhaps he should’ve listened to our feedback and recommend another car on the lot but no, he instead asked us what we wanted to pay for the car we just told him we didn’t like. I understand the need to make a sale; I don’t appreciate the tactics employed. We half-heartedly offered a number and was immediately told it would take at least $1K more, minimum, to get the car and then endured a re-hash of the CPO vs. factory warranty cost mish-mash from before. I knew full well what they wanted for a sale price was still above the Edmunds TMV and Kelly Blue Book resale retail value for the car, nevermind the fact that I didn’t like the way the car drove and would not have purchased it anyway. In my opinion, Prestige Volvo does not competitively price their used vehicle inventory. In this particular case, we found Rich to be uninformed about the car, so much so, that we felt the dealership was shady and felt uncomfortable continuing to pursue a vehicle purchase there. Maybe Rich was just having a bad day. Anyway, we left and went to Ramsey and had a wonderful experience. I am loving the car I purchased from Ramsey Volvo! 9June2010: ammendment: Matthew Haiken reached out to me after reading this review; assured me this experience is not the norm for his dealership and offered to make it right any way he could. I appreciate that Volvo East Hanover takes their customer service experiences seriously. For now the best resolution is for the dealership to take the feedback provided and ensure my experience is not repeated in the future. More

My girlfriend and I was in the market for a compact SUV. This was our second car buying experience. The first one was with an Audi dealership. This certain Audi dealership was very disorganized. We had to d This was our second car buying experience. The first one was with an Audi dealership. This certain Audi dealership was very disorganized. We had to do all the work for the finance manager to get us approved. So we were kind of traumatized by the experience. Going in Prestige Volvo, we already have a preconceived idea about what a "luxury brand" dealership experience would entail. Boy were we wrong! The minute we stepped in Prestige Volvo, we were greeted by the staff and offered coffee and drinks. The staff was friendly and courteous and we didn't feel out of place. Joel Casser was our sales person. He was courteous and knowledgeable. Pricing was competitive and Joel was able to match and offer the exact price and car that we wanted. Not at anytime we felt pressured by him and we left the dealership feeling happy about our decision. He kept us updated on the status of the car from transport to delivery. Pat Masone was our finance manager. He kept us updated on the status of our loan and approval. He made the financing part of the experience as smooth as possible. Once again, to Joel Casser, Pat Masone and the whole Prestige Volvo staff, Thank you for making this an enjoyable and hassle-free experience. Raymond and Marjorie More

Chris did a terrific job. He was friendly, courteous and knowledgable. He was able to answer all of our questions. The experience was a very positive one. I visited another non-Volvo dealership and you c knowledgable. He was able to answer all of our questions. The experience was a very positive one. I visited another non-Volvo dealership and you can really tell the difference. Prestige Volvo was friendlier and more professional. More

My wife and I picked up a 2008 XC90. We actually were there to purchase an XC70. Chris the salesman was very nice and very helpful. He made the experience very easy. Too easy. We were in and out there to purchase an XC70. Chris the salesman was very nice and very helpful. He made the experience very easy. Too easy. We were in and out and owned the car. This dealership builds customer loyalty from the moment you step in the door. More

Richard did a great job, definitely a good dealer to get a vehicle from. Prestige Volvo doesn't miss a beat. I am very happy with the XC90 so far, truly a great ride and wonderful for family transporattion. a vehicle from. Prestige Volvo doesn't miss a beat. I am very happy with the XC90 so far, truly a great ride and wonderful for family transporattion. The media package is top-notch, hands-free phone is a safe way to communicate while driving. Overall performance and service is outstanding. More