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Preston Chrysler Dodge Jeep Ram

New Castle, PA

4.3
584 Reviews
When Robert L. Preston purchased his first auto dealership in 1989, he could only have dreamed about what it would grow into. Preston Chrysler Dodge Jeep Ram in New Castle is just one of 10 dealerships and 12 brands that make up the Preston Auto Group. Drivers throughout Western Pennsylvania and Eastern Ohio rely on our dealership to meet their used and new Chrysler Dodge Jeep or Ram car, truck, van, crossover or SUV needs. Preston Auto Group is now a Top 150 Dealer Group in the Nation according to Automotive News with 10 stores retailing nearly 10,000 units a year. In addition to being a leading dealership serving drivers in Ellwood City, Hermitage, Slippery Rock, Grove City, Pittsburgh, Preston Chrysler Dodge Jeep Ram is a big part of the community. Robert L. Preston and his wife Joanne Preston worked tirelessly to help raise $3.7 million to construct the Preston Chambers YMCA Y Zone. Today residents both young and old rely on this premier facility for recreation, entertainment, and exercise. In addition, all members of the team at Preston Chrysler Dodge Jeep Ram donate time and money to worthy community organizations like the Salvation Army and the Akron Children’s Hospital. We aim to be more than a dealership. We aim to be a pillar of the community with a positive local impact. If you are unfamiliar with our dealership, we invite you to stop by in person and let our team introduce themselves. Drop in Monday through Saturday to experience what makes Preston Chrysler Dodge Jeep Ram special, and please contact us with any questions.
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1500 Wilmington Rd

New Castle, PA

16105

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Showing 584 reviews

December 19, 2016

buying a car I was treated very good every one at the dealer ship were friendly Ricki Ferrari went above and beyond the normal sale person to be help full i have More

by millman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for writing this fantastic review and giving Preston Toyota such an excellent star rating! It is great to hear Ricki was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Stephanie Bates Customer Service Manager

December 10, 2016

Buying Experience I recently purchased a 2016 Toyota Hilander from Preston Motors. I worked with both Nick and Rick and both were professional and courteous. From the More

by Lnedoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Turco
Dec 13, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for your review about Preston Toyota. We're glad to have Nick and Rick on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Stephanie Bates Customer Service Manager

December 01, 2016

Excellent service...couldn't be more pleased. Matt Sellers, Rick Ferrari, Alison Brown, and Marcella all did an excellent job! My husband and I were so pleased with their service. Everything was More

by Michael & Sherri Marini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alison Brown, Marcella, Matt Sellers
Dec 02, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Michael & Sherri, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Preston Toyota. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, Stephanie Bates Customer Service Manager

November 11, 2016

Pleasant and Fast Rick is wonderful and has earned my family and I's loyalty through multiple purchases both in the past and in the future, Working with Rick is a dream More

by calebkerr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you so much for the great review of your experience at our dealership and especially with Rick. All of the employees appreciate your loyalty to Preston Toyota. If there is anything that we can do to make your time with us more enjoyable, do not hesitate to contact Rick or myself. Sincerely, Stephanie Bates Customer Service Manager

November 10, 2016

Bobby D was very helpful and a great salesman!! He made sure everything was taken care of for me before leaving for vacation !! Thank you! More

by Xray81381
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Dovidio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks for your outstanding review about Preston Toyota! I'm very happy to hear that Bobby was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Stephanie Bates Customer Service Manager

November 09, 2016

Why go anywhere else ? I have always made the Preston CDJR location my first stop when I need a vehicle. They always go out of their way to provide a great deal but more imp More

by John B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Turco
Nov 10, 2016 -

Preston Chrysler Dodge Jeep Ram responded

John, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Preston Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying and service needs! Sincerely, Stephanie Bates Customer Service Manager

November 07, 2016

How they lied to me !!! I purchased a 2016 Jeep Compass Lease.They said they would pay off my Leased trade in they lied .All they wanted was to get the Compass and me out th More

by Pat Shimrack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
THE PRESTON SALES MANAGEMENT>THEY WERE SO PHONY
Nov 27, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Pat, I am terribly sorry to hear about the negative impression you got during your most recent visit at Preston Toyota. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work towards a resolution. Your satisfaction is of the utmost importance. Sincerely, Stephanie Bates Customer Service Manager

November 01, 2016

Preston Toyota I came to Preston Toyota looking for a new lease everyone that works there is so friendly and helpful. Brandon Marinelli got me into a Toyota Camry le More

by Cathy012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Marinelli, Chuck Warren
Nov 03, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for leaving us this great review about Preston Toyota. We are very happy to hear that Brandon could be so friendly and helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Stephanie Bates Customer Service Manager

October 27, 2016

Great buying experience I drove from canton ohio to make buy a truck there & overall had a Great buying experience. Salesman T Rankin was honest & upfront during the whole sa More

by Carguy Z
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tashan Rankin
Oct 30, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review and for traveling to Preston Toyota from quite a distance to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. Thank you again for your kind words and business. Sincerely, Stephanie Bates Customer Service Manager

October 19, 2016

Purchased a Rav4 & a Toyota Corolla My husband wanted to upgrade to a new Rav4, so he called Ricki Ferrari on Rickis cell phone. Rick was on vacation in Fla. but still took the cal More

by C-J 19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricki Ferrari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walt Kustra, Keith Cruse, Chuck Warren
Oct 20, 2016 -

Preston Chrysler Dodge Jeep Ram responded

Thanks so much for this 5-star review about your sales experience here at Preston Toyota! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. Congratulations on your new Rav4 and Toyota Corolla. Sincerely, Stephanie Bates Customer Service Manager

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