Preston Chrysler Dodge Jeep Ram

Oil change, tire rotation Took longer than expected, not offered a car wash as advertised asked for a callback, but didn’t receive one offered a car wash as advertised asked for a callback, but didn’t receive one More

Just brought in my vehicle for a recall. They noticed my inspection was due next month and vehicle needed new air filter which I declined as the place the vehicle was bought at was already d They noticed my inspection was due next month and vehicle needed new air filter which I declined as the place the vehicle was bought at was already doing the inspection. When I brought my vehicle for inspection it indeed did need a new air filter. Also Preston washes your car which is a nice benefit. More

Cherokee was very friendly and answered all my questions. Everyone I saw greeted me. Car wash was a bonus! Thanks Everyone I saw greeted me. Car wash was a bonus! Thanks More

I’ve been here twice since i moved back once for check engine light came on and a oil change and second time for a recall notice and tire rotation, I’m very pleased with both visits and I will continue to engine light came on and a oil change and second time for a recall notice and tire rotation, I’m very pleased with both visits and I will continue to come back for all my services on my truck More

The Sales team is fantastic. They are always there to make sure your experience is a good one. I have concerns with the service team. Bobby D. is great at getting you in a They are always there to make sure your experience is a good one. I have concerns with the service team. Bobby D. is great at getting you in a new vehicle in a timely manner. More

The drop off was a little rocky as I was trying to explain the issue and the scheduler kept insisting on my VIN to check for recalls without listening to the actual issue. And despite changing ser explain the issue and the scheduler kept insisting on my VIN to check for recalls without listening to the actual issue. And despite changing service advisors due to an internal issue, I was kept up to date very well. Estimate from the technician for work required was complete within 2 hours and work was top notch for the past couple days I’ve been driving. I hesitate to spread the good news because they deserve the business but I did enjoy having my vehicle repaired quickly. I think I found my new repair shop. More

They took care of my inspection and regular check-up promptly. Kelly then took me to the collision center, where I had an appointment. She walked back to the Preston Motors, which meant a lot to me. S promptly. Kelly then took me to the collision center, where I had an appointment. She walked back to the Preston Motors, which meant a lot to me. She is definitely the best person I have dealt with at the shop. More

Was previously provided inaccurate info on a coupon by Kelly prior to scheduling appointment which could have made for a bad experience when I picked up my vehicle but Mike Desantis made it right and prov Kelly prior to scheduling appointment which could have made for a bad experience when I picked up my vehicle but Mike Desantis made it right and provided updates throughout the day More

⭐ 1-Star Review ⭐ Consumers, please be aware. I normally don’t leave negative reviews, but my experience with this dealership has been so consistently dishonest and frustrating that I feel obl I normally don’t leave negative reviews, but my experience with this dealership has been so consistently dishonest and frustrating that I feel obligated to warn others. I purchased an extended Fidelity warranty with my vehicle, and ever since then, every service visit here has been a headache. Despite having a nationwide warranty, the dealership repeatedly told me I could only get my vehicle worked on at their location and nowhere else in the United States, which is completely false. I verified this with Fidelity directly. This was clearly an attempt to box me in and control the charges — and it’s unacceptable. On three separate visits, they wasted my time, gave me the runaround, and still didn’t fix the issue. Each time, they pushed a $165 diagnostic fee even though I have a valid extended warranty that should cover diagnostics when the issue is related to a covered component. Instead of helping, they tried to scare me, upsell me, or inflate costs. What’s worse is that every time I asked simple questions about coverage or repairs, I got different answers depending on who I spoke to — none of which lined up with the actual warranty terms. It felt like they were hoping I’d just give up and pay whatever they asked. This dealership has shown me: ✔ Misleading information ✔ Pressure tactics ✔ Zero accountability ✔ A complete disregard for customers’ time I strongly recommend that anyone with a warranty double-check everything they tell you. Call your warranty company directly. Don’t take their word for anything. I will not be returning, and I hope this review helps someone else avoid the same experience. More

My service visit was done on time. Oil change and tire rotation Simple’s and easy Oil change and tire rotation Simple’s and easy More