Preston Hood Chevrolet Inc

From first meeting Scott Eads I knew we were in for a good experience shopping for a new vehicle. Scott is a true gentlemen and was quick to point out buying options for us to consider. The negotiation good experience shopping for a new vehicle. Scott is a true gentlemen and was quick to point out buying options for us to consider. The negotiation was straight forward and actually pleasant...now there's a first. From initial greeting, the test drive, the deal and to vehicle transfer, Scott is a credit to the dealership. More

I have purchased 2 vehicles from Preston Hood Chevrolet. 1 new and 1 used. I would just like to say that the personnel at this dealership are very professional. Steve Barrett worked both deals. He was very 1 new and 1 used. I would just like to say that the personnel at this dealership are very professional. Steve Barrett worked both deals. He was very courteous and professional. His knowledge of the business was impressive. Talking with him was pivotal in both of my purchases. I called Steve on the phone to tell him what I was looking for, and he found exactly what I wanted, and at a price I was happy with. I also use Preston Hood for my maintenance service, and have always left there happy with the job that was done. I also have used their repair shop 3 times, and Rick R. took care of everything for me including the insurance company. I dropped it off and a few days later picked it up. The truck looked just like new. If you need a new or used vehicle please give Preston Hood a try, you will be happy. John F. More

I have purchased 2 vehicles in the last 5 years. Without I have purchased 2 vehicles in the last 5 years. Without the help of Steve Barit I doubt that I would have purchased my SSR. Steve got me a great p I have purchased 2 vehicles in the last 5 years. Without the help of Steve Barit I doubt that I would have purchased my SSR. Steve got me a great price on it and a great value for my trade-in. When I purchased my Suburban LTZ, Chuck Epply also got me a great price on it and again a great value for my trade-in. I have purchased 15 new vehicles and only 1 other time did I get this kind of expert help from a dealership. These gentlemen did not do the normal pressure games that most other dealerships try. They got me financing at a rate I did not think was possible. When I first came to this area, I tried a local GMC dealership. Their service and parts dept. would be a 2 on a scale of 10. Preston Hood would be a 10. Thanks to all the people I have dealt with at Peston Hood. It is a pleasure doing business with you. Mike F. More

I booked my car in for the transmission fluid to be changed and had the worst experience ever. I sat waiting for over 2 hours only to find out that no one had written up a ticket for it. Instead of com changed and had the worst experience ever. I sat waiting for over 2 hours only to find out that no one had written up a ticket for it. Instead of coming in to the waiting area to see who's vehicle it was they just let me sit there until I got up and asked about it 2 hours later. I was quoted that the procedure would take about an hour.The lady that dealt with the bookings/payments was very apologetic but as far as I was concerned I explained that there was a lack of communication at this dealer and they were just gonna let my car sit there without anyone wondering who's it was and what had to be done. When it was finally done and it was time to pay I asked her if they were gonna give me a discount for my 3 and a half hour wait she looked at me as if I was from another planet and explained she would have to speak to her manager but was doubtful that I would. She never spoke to the manager as he was talking with another customer but did give me a 10% discount. I did find out from another customer waiting for her car that this same incident has happened to her twice. She is brave to go back. They need a lot of work on their customer service and common sense. Will I return there? NO....BAD CUSTOMER SERVICE. More

The service department at this dealership is good. Kasi is a great individual to work with and meets all my needs for my automobile. Any problems I have had with the service department, have been attempted is a great individual to work with and meets all my needs for my automobile. Any problems I have had with the service department, have been attempted to be fixed. I would strongly recommend that any new customers to this dealership's service department, use Kasi as she has more respect for your vehicle than others that work in at the customer service desks. More

Great and friendly staff. They took care of everything. They made the whole experience a complete delight. Jenna set it all up before I got there. Spencer met me a the door with the cars I was interest They made the whole experience a complete delight. Jenna set it all up before I got there. Spencer met me a the door with the cars I was interested in at the door. The entire staff was awesome!! More

They are not honest with customers. I had heard they were crooks, but wanted to take my car to a nearby dealership for service instead of a small shop. It's true, they are CROOKS! crooks, but wanted to take my car to a nearby dealership for service instead of a small shop. It's true, they are CROOKS! More

Idid my market research and found a used car that I was interested in through Preston Hoods web site. I asked for information about a particular used car they had on a Sunday night, within minutes I had a interested in through Preston Hoods web site. I asked for information about a particular used car they had on a Sunday night, within minutes I had a reply. Jenna e-mailed me to tell me that while she was not in her office she would get in touch with me the next day. The next day I got the information I wanted and each additional question I had she answered back very quickly. After e-mailing back and forth, I set up a time to come and test drive the car. When I got there I meet Dallas Moody and the car was out front waiting for me. I test drove the car, Dallas asked if I was interested in working out a deal so we went to his office. He offered us water and made us feel comfortable. He offered us a price and then he evaluated our trade. The entire time there was no pressure from him and the price was better than I expected. I fully came to the dealership expecting to fight for every penny and that NEVER HAPPENED!!! When it was all said and done, they offered me more than I expected for my trade in. Overall, it was a wonderful experience and I highly recommend Preston Hood. From the time I searched on the internet and sent that first e-mail to driving off with my new car it was as if they valued my business. I can't say that about any of the other dealerships in the area. More

I rated Preston Hood as high as I could not only for the excellent work they do, but for the personnel employed there. I wouldn;t go anywhere else to have my car serviced. Kasi McLaughlin always takes car excellent work they do, but for the personnel employed there. I wouldn;t go anywhere else to have my car serviced. Kasi McLaughlin always takes care of what my cars need with a professional approcach that sets the standard for her peers. She is an excellent ambassador for Preston Hood and if you can find a way to hihre more employees like her, you should junp at the chance. Chcuk Epley is a very competent salesman, he doesn;t pressure you, but he believes in what he;s doing and that established a high degrree of credibility. Preston Hood hit a goldmine when they hired Bill Kelley. He cares about the buyer's best interests, and always makes sure the buyer is happy with his purchase. I won't go anywhere else and recommend Preston Hood Chevrolet to all my friends. They are second to none! Someone in the personnel department did an excellent job of recognizing talet when they hired Kasi, Chuck, ChucK, Steve and Bill! More

The sale was fast, and Dallas was a great salesman!This is the second time i have purchased an SUV from Preston Hood, and would deffinatley recommend this dealership. is the second time i have purchased an SUV from Preston Hood, and would deffinatley recommend this dealership. More