My first interaction with the Preston dealership came when I went to test drive the new Ford Fiesta. When we figured out that the Fiesta was not the car for us, there was no attempt by the salesman to try to convince us it was, or to sell us something different. He just asked if he could do anything else for us. When we said no thank you, he thanked us for coming out, gave us his card, and went back inside. Absolutely no pressure at any time.
Second I went back to their website to see if there were any promotions on any cars that I would be interested in. I sent them an email to ask for more info on one and Derek emailed me back quickly with the information I was looking for. He asked if I was interested in coming to test drive the car (Mazdaspeed3). I responded that I would love to, but did not feel very comfortable driving a car with a manual transmission. He made arrangements to drive a loaner car until I felt comfortable enough to test drive the car I was actually interested in. He was not able to be in that day so he set me up to work with Karen, who was polite, energetic, knowledgeable, and very helpful. She ended up letting me take the Mazdaspeed3 home with me overnight to see if it was the car for me.
After I got comfortable with the car and decided it was the one for me, it was time for the part of car buying that nobody likes. I brought the car back, met Derek, who I had only talked to via email and over the phone. He was very courteous and helpful. My wife had to work, but we decided that if they were unable to meet a specific monthly payment at 60 months, we would walk away. There was what seemed like a tiny bit of pushing to get me to go above our preset number, when it came obvious that I wasn't going to budge on my number, eventually they made it work.
Overall it was the best experience at a car dealership I've had. After buying my first car, even just looking at a car dealership made me nervous. The people at Preston did a great job at making thing work for me and being very accommodating.