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Preston Superstore
Burton, OH
5,690 Reviews
"The Nicest People Serving the Nicest Guests". Pat Preston and the Preston Team never want to forget our goal of delivering an unparalleled guest experience. From the moment you find us online to the moment you walk through the door --whether shopping for your next vehicle or tuning up your current one -- we want to help! Preston Superstore features new Chevrolet, Ford and Kia models, Certified Pre-Owned vehicles, and a large quantity of quality used cars, trucks, SUV's, crossovers, and commercial vehicles. Your first two years of maintenance is on us with every vehicle purchase! Service Team offers shuttle service, pick up and delivery, loaner vehicles for extended service visits and a complimentary alignment check and car wash with every service visit. Our waiting areas are spacious and provide cable tv, free wifi, guest computers, coffee and hot beverage stations, donuts and vending machines. Check out our reviews and visit Preston Superstore in Beautiful Burton, Ohio!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 5,690 reviews
May 11, 2017
Three time winner! This is the third purchase (two cars most recent transaction) that I have made from Bill Hale at Preston. Each transaction has been smooth and a very This is the third purchase (two cars most recent transaction) that I have made from Bill Hale at Preston. Each transaction has been smooth and a very fair deal without a lot of annoying negotiations. Having an owner at the dealership is a plus too. The follow-up is amazing and they don't "wash their hands if you" right after the sale is complete. I highly recommend this dealership and Bill Hale and will look forward to my future dealings. There a lot of dealers in Northeast Ohio, but this one is worth a visit. More
by Jonesbd27
May 10, 2017
Very good They fit us in schedule right away and did exactly what we asked and we received vehicle back with a hand wash just like we requested. They fit us in schedule right away and did exactly what we asked and we received vehicle back with a hand wash just like we requested. More
by Fagand
Employees Worked With
David
May 06, 2017
Leased car I had a leased Ford Focus for 2 years, turned it in 3 months early. I wanted a new car, I had two to choose from. One had 8 miles on it and the other I had a leased Ford Focus for 2 years, turned it in 3 months early. I wanted a new car, I had two to choose from. One had 8 miles on it and the other had 2,000, it was loaned out to other people. Now when I ask for a leased new car, I expected to get one, but it seems the one with 8 miles on it I could not afford the payments. So I ended up taking the "NEW" one with 2,000 miles on it. That kept my payments within my affordability. I was not happy with a "USED" car, which I feel this car was a used one. Preston told me they would make it right, and I would be satisfied before I left. Well I ended up with this "NEW" "USED" car. That was all that I could afford. Scott T-men, was my salesman and he has worked with me from the beginning. (so if others drive your new car and it has 2,000 miles on it is it a "NEW" car?) More
by susieq
Employees Worked With
Scott T.man
May 04, 2017
Made a difficult process easier He made the process of getting a new car much easier. I had not leased before and the process was painless. All employees were very pleasant and hel He made the process of getting a new car much easier. I had not leased before and the process was painless. All employees were very pleasant and helpful. More
by ouwishfd
Employees Worked With
All very helpful., Pat Griffith
May 03, 2017
Financial dept The financial Dept made my purchase, a pleasant experience. Quick yet informative. I hate all the information and signing of all the paperwork but Jam The financial Dept made my purchase, a pleasant experience. Quick yet informative. I hate all the information and signing of all the paperwork but James made it fun and easy. Thank you More
by Zumbaqueen
Employees Worked With
James Preston
May 03, 2017
Great experience Caitlyn was very attentive and helped with the decision process A+++ great price on a great car . Would definitely recommend this dealer to all my fri Caitlyn was very attentive and helped with the decision process A+++ great price on a great car . Would definitely recommend this dealer to all my friends and family and anyone else looking for a car or truck More
by Jasonstroup
Employees Worked With
Caitlyn Long
May 02, 2017
Awesome experience Patrick Griffith greeted me as I walked in and he was terrific to work with! Got me a great deal on a 2017 Escape and was very helpful throughout the Patrick Griffith greeted me as I walked in and he was terrific to work with! Got me a great deal on a 2017 Escape and was very helpful throughout the laborious process of leasing a car. Love my new Escape! More
by Lpnterry
Employees Worked With
Pat Griffith
April 30, 2017
Very Good Couldn't ask for better people to deal with when my car was totaled. They showed me the car I was considering replacing my old car with, took me for Couldn't ask for better people to deal with when my car was totaled. They showed me the car I was considering replacing my old car with, took me for a test ride and showed all features, Thank you Bob Chatlos and Tim. We ended up buying the car and saved money. More
by cila1099
Employees Worked With
Bob Chatlos and his boss Tim.
April 29, 2017
Best Hour Driven to a Dealership Ever Spent! Fantastic experience. Purchasing a car falls somewhere in the vicinity of visiting the dentist and buying insurance. Not at Preston Superstore where w Fantastic experience. Purchasing a car falls somewhere in the vicinity of visiting the dentist and buying insurance. Not at Preston Superstore where we bought a 2017 Chevy Impala. This dealership reminded me of a trip to Disneyland. Every person I came in contact with was smiling, helpful, and just plain happy. Starting with the internet people I discussed my car with on the phone, to Bill Preston, Mike Piotrowski (my sales rep), Dan Flack (Finance) and Todd Sherill (Internet, whom I got to meet) I have nothing but great feelings for this experience. Mike never made us feel rushed or pressured and after the car was finalized took even more time to show us ALL the options which I believe I would still be trying figure out. Dan was great during the finance part and followed up with us (as did Mike) per a request. I have not had the need to experience the service department, but if they are any where near the professionalism and quality of the sales staff it will rate FIVE stars also. More
by jtenucc
April 28, 2017
Outstanding Customer Service To be honest, at first my interaction with Preston was less than stellar. There were a few bumps and I got upset and I posted a review online. The own To be honest, at first my interaction with Preston was less than stellar. There were a few bumps and I got upset and I posted a review online. The owner of Preston himself, Pat Preston, reached out to me after I posted the review and personal made sure that I was taken care of. I was working on getting out of a lease early and purchasing another vehicle. Even though I couldn't purchase the vehicle I wanted from Preston because it sold, Pat worked with me every step of the way to help me get out of the lease early with as little debt as possible. I think that when the owner of a company cares enough about the experiences his customers have when they come in that he is willing to personal reach out and resolve any issues to make sure even if it wasn't a good experience that it can be turned into a good experience, it says a lot about the company. I would definitely recommend Preston and would do business with them in the future. They have great customer service and went above and beyond to make sure that my problems were resolved. Thank you so much, Preston! More
by kburg
Employees Worked With
Pat Preston
