Price LeBlanc Lexus

We purchased the tire/wheel package, but it was not explained to us that it did not cover cosmetic damage to wheels (such as curb damage). One tire was defective and changed out, but now we have to pay explained to us that it did not cover cosmetic damage to wheels (such as curb damage). One tire was defective and changed out, but now we have to pay to get the wheels fixed. I'm not sure we would have bought the upgrade had we known cosmetic damage was not covered. It has been offered to refund the upgrade, but we haven't made a decision about it yet. More

Met outside, within minutes received help from customer service coordinator; Sarah was very skilled, professional, and friendly as she quickly managed my service needs and provided a loaner until the job service coordinator; Sarah was very skilled, professional, and friendly as she quickly managed my service needs and provided a loaner until the job was completed. The job has been completed and we were immediately notified by Sarah who again provided excellent service. More

professional as always. Appointment was on time and service was great. Tech support helped so much, explained in detail. Thanks Aaron! Appointment was on time and service was great. Tech support helped so much, explained in detail. Thanks Aaron! More

David Fremin at Price LeBlanc Lexus was very friendly, helpful and patient when we made an appointment to see, and ultimately purchase, the new RX 350 . He, and the rest of the staff were very professio helpful and patient when we made an appointment to see, and ultimately purchase, the new RX 350 . He, and the rest of the staff were very professional, friendly and courteous to work with. A very positive experience, and I love my new car ! More

Price Leblanc Lexus offered an excellent purchase with no hassles at a great price. Kim Colvin and the team exceeded all my expectations. hassles at a great price. Kim Colvin and the team exceeded all my expectations. More

Mr Callahan mad my experience a great one! This has been the best experience I’ve ever had car shopping! This has been the best experience I’ve ever had car shopping! More

Joe met with my husband prior to my being available for an appointment to see the car and my husband was very impressed with his professionalism, openness and friendliness. So much so that it was a no brai an appointment to see the car and my husband was very impressed with his professionalism, openness and friendliness. So much so that it was a no brainer for me to make an appointment with him to see and ultimately purchase my new vehicle. The process was smooth from start to finish, and Joe was very thorough while going through everything with me. He also went above and beyond and offered assistance to us any time we may need it after our vehicle purchase. As someone who has not purchased a car in a very long time, and knowing how much of a hassle it can sometimes be, I was relieved to find it to be anything but. I would recommend Joe and Price LeBlanc Lexus to anyone who is in need of a new vehicle. More

Making the choice to buy with you guys was a very smart move , THE BEST DEALERSHIP HANDS DOWN! move , THE BEST DEALERSHIP HANDS DOWN! More

Every service visit is always a pleasure with Sarah as my advisor! Highly recommend asking for her when you make your service appointment! advisor! Highly recommend asking for her when you make your service appointment! More

One of the worst experiences I’ve had, and continues to be. I live in Texas and in April 2023 my VW Tiguan completely stopped working. I have worked toward saving up for a lexus and decided it’s time to bu be. I live in Texas and in April 2023 my VW Tiguan completely stopped working. I have worked toward saving up for a lexus and decided it’s time to buy the car of my dreams. I was on the waitlist for a 2023 RX350h here in Texas, with the color way that I actually wanted, but I was put in touch with Kim at Price Leblanc who said they’d have one for me by July. When the day finally came to pick up the car, Kim called out sick and wasn’t there. She failed to mention that they don’t accept out of state personal checks (which is maybe something I should’ve known but since it’s my first time buying my own car I didn’t even think about). She knew we were traveling from out of state but failed to mention a multitude of things. I was set to pay for the car in full on the day but couldn’t do so as it was a Saturday and I was unable to obtain a cashiers check. I didn’t want to finance the car as I had the funds to pay for it up front and with the high interest rates it wasn’t ideal. Either way I ended up having to finance it. A month later I paid the car off in full but never received my title. I contacted the title clerk at price Leblanc and left a voicemail but never heard back. I waited another 4 weeks and still nothing. Once again I contacted the title clerk Callie via phone and left at least 2 messages but never heard back. On the third try (which was a week later) she picked up and was horribly rude she said “Yes I’ve gotten all your messages. I don’t have your title you need to contact lexus financial since you ended up having to finance the car. They have your title”. She said this in one breath without ever greeting me or asking my information (which I assume she got off of her caller ID after dodging my calls for a week). We are now SIX MONTHS out from the day I purchased the car and I STILL don’t have my title. I was sent on a literal goose chase where I contacted lexus financial (had no idea about the title), the DMV and tax collectors offices in Baton Rouge AND in Texas where I live. No one has my title. None of the offices that I called AND physically went to in person has any record of my title. Lexus financial came to the conclusion that the title clerk at the dealership never submitted the paperwork for my title. I once again called the title clerk Callie at price Leblanc who ONCE AGAIN did not answer my phone call. I then had my husband call from his phone, which is a number she’s never seen. She picked up his call and low and behold she never submitted the paperwork which she said she will do today on 12/18/23. I purchased this car on 7/15/23. Still no ETA on when I’ll get my title and when I’ll be able to register my vehicle. HOW COMPLETELY UNACCEPTABLE. Definitely do not recommend this dealership. Go literally anywhere else. Price Leblanc thoroughly ruined my first car buying experience. More