Price LeBlanc Lexus

There main concern is to get you in to sign paper work take your money to close out there month. Tell you things like higher interest rates next month. Yet leads you to believe your new purchase is ready take your money to close out there month. Tell you things like higher interest rates next month. Yet leads you to believe your new purchase is ready to pickup. When you get there, you hear, well it still isn’t ready. So why did we come today, maybe we should be here tomorrow when it might be ready for delivery. No, another ploy to manipulate you to sign papers on the last day of the month. When I sold cars the sale wasn’t complete until the car was DETAILED and DELIVERED. We aren’t receiving our car until 7 days after signing of papers. More

I have 2005 Lexus that’s still in the service department we paid to have the car diagnosed and fixed didn’t have my car 2 days when it broke on I10. We were told it was ready went to pick it up and couldn’t we paid to have the car diagnosed and fixed didn’t have my car 2 days when it broke on I10. We were told it was ready went to pick it up and couldn’t drive the car off the lot it’s running worst then it was when we first dropped my car off. Please I need my car repaired. ASAP More

Price LeBlanc Lexus, Baton Rouge, LA. This is a Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, long hold time, inconvenience of being told repairs complete and were not complete. If you have time, please read. Car did not star on a Thursday night. Roadside assistance towed my Lexus RX 350 from Lafayette, LA to Baton Rouge, LA. CSR called Friday morning to say battery dead, would have new battery and one other 45000-mile recommended service competed by end of day Friday. Because I live over 60 miles away from the dealership, I needed to coordinate for a Baton Rouge friend to pick up my key before close of business Friday or Saturday. I would be driving into Baton Rouge, LA Sunday to pick up key from friend and car from dealership. Because of short notice engine trouble, I did not have a loaner. I left two voicemails Friday requesting a call back to figure out what time I could send my friend for the key. My friend was working her schedule around picking up this key. No return call Friday. Saturday morning I called at 9am asking for anyone to assist me with confirming car repairs completed and ready for key pickup. After being transferred 2- 3 times and holding for 30 minutes, I spoke to the CSR explaining I had been holding and left 2 messages yesterday with no callback. I explained I was calling to confirm repairs done, car ready and give credit card number. The CSR I was speaking to was the same person I left messages the day before with no call back. I asked to speak to the manager so I could quickly confirm, pay and move on with my day. This is 9:30am+/-. She put me on hold for several more minutes (maybe 10-15 minutes), then came on the phone thinking she was speaking to her manager explaining I was on the line, I was upset, and she did not have time to deal with my call. When I identified myself, she immediately hung up. By this time, I am extremely frustrated because all I need is to confirm car repairs complete, pay and move on with my day. I waited about 20 minutes and called the dealership again. My friend, waiting for me to confirm key ready for pick up. I receive a text stating car ready. I review invoice and notice an error charge. After a couple of attempts to reach the service manager, I finally was transferred to voicemail to leave a message. Service Mgr returned my call within about 30 minutes. By this time it’s 10:40am+/-. I review the invoice, service manager agrees error charge. He apologized for the lack of return call and lack of communication. My invoice did not clearly state new battery, so I asked twice if new battery installed, he says new batter installed. I send my friend to pick up key. I drive to Baton Rouge, LA from Lafayette, LA Sunday to pick up key and car. I get to dealership and cannot find car on the left side where it had been parked after previous services. I find car in the rear of the building, no courtesy wash (last service there was no courtesy exterior wash - manager confirmed all service calls for courtesy wash). Open car door to find parts on front passenger seat. Try to start and have messages and constant clicking with power failure. Repairs not complete. I get in friends car to be driven back to Lafayette, LA with no car to travel to and from work. More

Buying experience was pleasant - Joey was great to work with. But the car they sold me is loaded with numerous un-Lexus-like issues. It has been in the shop 3 times and is not even 6 weeks old. Dealer e with. But the car they sold me is loaded with numerous un-Lexus-like issues. It has been in the shop 3 times and is not even 6 weeks old. Dealer either claims they cannot replicate some issues, they know they have another issue, but Lexus has no fix, or they claim it is “normal”. I still have a new car that does not accelerate smoothly but is “normal” and still has a rattles that have not been fixed after 3 trips to the shop. Appears they didn’t make much of an attempt to replicate some issues after keeping the car over a week, but I experienced it within 2 minutes of picking the car up. I have never had any car in the shop 3 times and not fixed, much less a brand new “luxury” car. Dealer is more than happy to trade the vehicle provided I take a substantial loss! I just want what I paid for - not sub par quality and inconvenience. Everyone at the dealership is nice and friendly, but if you have issues you are out of luck! Corporate office no real help either. Very disappointed since avoiding these experiences are what brought me to Lexus in the first place. First and last Lexus for me and certainly with this dealer. Experience appears great as long as you don’t get one of the few and far between bad apples! More

This was one of the best car buying experiences I have ever had! The process was so smooth and Joey LeBlanc was very helpful every step of the way. Very laid back experience and everyone was professiona ever had! The process was so smooth and Joey LeBlanc was very helpful every step of the way. Very laid back experience and everyone was professional and efficient. Will definitely buy from here again. More

Brandon was a pleasure to work with throughout my out of state, sight unseen purchase of a 2014 GX460 in a rather crazy market. We were able to agree on numbers quickly for my trade, and he was efficient i state, sight unseen purchase of a 2014 GX460 in a rather crazy market. We were able to agree on numbers quickly for my trade, and he was efficient in working with me and my co-signer, as well as getting the vehicle prepped and ready for me to pick up upon arriving from my long drive from North Central Florida. He was very personable and on top of everything upon my arrival. Ricky was also very pleasant to deal with when it came to signing everything and getting me back out on the road. The entire process was incredibly efficient, Brandon, Ricky, and the tech specialist were all amazing and show what a great organization you guys run. I’d recommend the team to anybody in the market for a new or pre-owned vehicle! More

Excellent, professional, attentive and kind service. From sales to finance, I felt taken care of. The entire team was knowledgeable and calm — which I appreciated while making a big decision! sales to finance, I felt taken care of. The entire team was knowledgeable and calm — which I appreciated while making a big decision! More

Excellent customer service. Mrs. Bradley and Moc Pham was great at helping assist me with my purchase and making sure I got everything I wanted. great at helping assist me with my purchase and making sure I got everything I wanted. More

Mr Moc was very polite and helpful and he made me feel welcome. He tried to get me a fair price and I enjoyed having him assist me. welcome. He tried to get me a fair price and I enjoyed having him assist me. More

My experience is the day I walked in and seen Ron Escoe like family. Right, then I knew Lexus will the choice. Pride LeBlanc Lexus Dealership clean environment and excellent Service. Trey Marks Lexus Techn like family. Right, then I knew Lexus will the choice. Pride LeBlanc Lexus Dealership clean environment and excellent Service. Trey Marks Lexus Technology Specialist awesome as well. Guide me thru using All these different types of components and safety mechanisms. Well please with everyone on the team at Price Leblanc Lexus in Baton Rouge, La. Five Star Rating!!!! More