Price LeBlanc Lexus

Very pleased with the way all was handled as I was shown this car !! Not pressure to buy it !! Information was presented in terms that I understood clearly !! David was very friendly and down to earth as he this car !! Not pressure to buy it !! Information was presented in terms that I understood clearly !! David was very friendly and down to earth as he explained all about the car !! More

This was my first time purchasing a car from Price Leblanc. Surprisingly, it was a good experience. Everyone I came in contact with was courteous and professional. My salesman, Byron George stayed in Leblanc. Surprisingly, it was a good experience. Everyone I came in contact with was courteous and professional. My salesman, Byron George stayed in contact with me and kept me updated. I have no regrets about this experience and would highly recommend both the salesman and dealership. I was able to get a loaner with no problems. They really take care of you. More

Salesperson Joseph and manager exceeded all our expectations, their attention to every detail from sale to delivery was outstanding. Thanks, Price LeBlanc Lexus expectations, their attention to every detail from sale to delivery was outstanding. Thanks, Price LeBlanc Lexus More

Very courteous and professional staff, we were pleased with our service. We were expecting an oil change but didn’t realize it was only the 25,000 mile checkup. Would be nice if these service visits woul with our service. We were expecting an oil change but didn’t realize it was only the 25,000 mile checkup. Would be nice if these service visits would sync together with oil changes. More

Very satisfied with the entire experience. Everything was handled in a professional manner. Sales group was very attentive and answered any questions or concerns we had. Everything was handled in a professional manner. Sales group was very attentive and answered any questions or concerns we had. More

Awful! They sent me a parts quote and told me to complete payment online. I completed and paid for the parts. A little while later I received an email sayin They sent me a parts quote and told me to complete payment online. I completed and paid for the parts. A little while later I received an email saying they cancelled the order ! Go to another dealership! More

There main concern is to get you in to sign paper work take your money to close out there month. Tell you things like higher interest rates next month. Yet leads you to believe your new purchase is ready take your money to close out there month. Tell you things like higher interest rates next month. Yet leads you to believe your new purchase is ready to pickup. When you get there, you hear, well it still isn’t ready. So why did we come today, maybe we should be here tomorrow when it might be ready for delivery. No, another ploy to manipulate you to sign papers on the last day of the month. When I sold cars the sale wasn’t complete until the car was DETAILED and DELIVERED. We aren’t receiving our car until 7 days after signing of papers. More

I have 2005 Lexus that’s still in the service department we paid to have the car diagnosed and fixed didn’t have my car 2 days when it broke on I10. We were told it was ready went to pick it up and couldn’t we paid to have the car diagnosed and fixed didn’t have my car 2 days when it broke on I10. We were told it was ready went to pick it up and couldn’t drive the car off the lot it’s running worst then it was when we first dropped my car off. Please I need my car repaired. ASAP More

Price LeBlanc Lexus, Baton Rouge, LA. This is a Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, Price LeBlanc Lexus, Baton Rouge, LA. This is a long-written complaint. To sum up: Service was terrible, communication terrible, no return calls, long hold time, inconvenience of being told repairs complete and were not complete. If you have time, please read. Car did not star on a Thursday night. Roadside assistance towed my Lexus RX 350 from Lafayette, LA to Baton Rouge, LA. CSR called Friday morning to say battery dead, would have new battery and one other 45000-mile recommended service competed by end of day Friday. Because I live over 60 miles away from the dealership, I needed to coordinate for a Baton Rouge friend to pick up my key before close of business Friday or Saturday. I would be driving into Baton Rouge, LA Sunday to pick up key from friend and car from dealership. Because of short notice engine trouble, I did not have a loaner. I left two voicemails Friday requesting a call back to figure out what time I could send my friend for the key. My friend was working her schedule around picking up this key. No return call Friday. Saturday morning I called at 9am asking for anyone to assist me with confirming car repairs completed and ready for key pickup. After being transferred 2- 3 times and holding for 30 minutes, I spoke to the CSR explaining I had been holding and left 2 messages yesterday with no callback. I explained I was calling to confirm repairs done, car ready and give credit card number. The CSR I was speaking to was the same person I left messages the day before with no call back. I asked to speak to the manager so I could quickly confirm, pay and move on with my day. This is 9:30am+/-. She put me on hold for several more minutes (maybe 10-15 minutes), then came on the phone thinking she was speaking to her manager explaining I was on the line, I was upset, and she did not have time to deal with my call. When I identified myself, she immediately hung up. By this time, I am extremely frustrated because all I need is to confirm car repairs complete, pay and move on with my day. I waited about 20 minutes and called the dealership again. My friend, waiting for me to confirm key ready for pick up. I receive a text stating car ready. I review invoice and notice an error charge. After a couple of attempts to reach the service manager, I finally was transferred to voicemail to leave a message. Service Mgr returned my call within about 30 minutes. By this time it’s 10:40am+/-. I review the invoice, service manager agrees error charge. He apologized for the lack of return call and lack of communication. My invoice did not clearly state new battery, so I asked twice if new battery installed, he says new batter installed. I send my friend to pick up key. I drive to Baton Rouge, LA from Lafayette, LA Sunday to pick up key and car. I get to dealership and cannot find car on the left side where it had been parked after previous services. I find car in the rear of the building, no courtesy wash (last service there was no courtesy exterior wash - manager confirmed all service calls for courtesy wash). Open car door to find parts on front passenger seat. Try to start and have messages and constant clicking with power failure. Repairs not complete. I get in friends car to be driven back to Lafayette, LA with no car to travel to and from work. More

Buying experience was pleasant - Joey was great to work with. But the car they sold me is loaded with numerous un-Lexus-like issues. It has been in the shop 3 times and is not even 6 weeks old. Dealer e with. But the car they sold me is loaded with numerous un-Lexus-like issues. It has been in the shop 3 times and is not even 6 weeks old. Dealer either claims they cannot replicate some issues, they know they have another issue, but Lexus has no fix, or they claim it is “normal”. I still have a new car that does not accelerate smoothly but is “normal” and still has a rattles that have not been fixed after 3 trips to the shop. Appears they didn’t make much of an attempt to replicate some issues after keeping the car over a week, but I experienced it within 2 minutes of picking the car up. I have never had any car in the shop 3 times and not fixed, much less a brand new “luxury” car. Dealer is more than happy to trade the vehicle provided I take a substantial loss! I just want what I paid for - not sub par quality and inconvenience. Everyone at the dealership is nice and friendly, but if you have issues you are out of luck! Corporate office no real help either. Very disappointed since avoiding these experiences are what brought me to Lexus in the first place. First and last Lexus for me and certainly with this dealer. Experience appears great as long as you don’t get one of the few and far between bad apples! More